I love Shein apps, Shein never failed me when it's come to my order. So satisfying and so worth it, the price and the materials, highly recommended

Scammers, if you buy more than one thing they only send one thing ans will say they sent everything in there. Beware of these low life scammers

In this world it's important to be humane!
If you want to play politics - realise you are offending more customers than you are pleasing
STUPID SHAMEFUL SHEIN

I have been a long time customer. I am aware that the clothes run small. So, I got a proper measurement from a tailor to make sure that I but the right size. The problem is that some of the clothes run smaller than what they are supposed to.
Recently I bought a cute designer inspired piece and it would not fit over my backside. Sorry, I'm 29 inch waist and 40 inch backside. It's not easy enough but this was not good.
I wrote customer service and told them of my dilemma and they essentially asked me to pay to have it shipped back to the warehouse.
So I wrote back, No... you did not display the proper sizing chart. So, you send me a return label. Right? Well, they passively told me no and after a few emails they changed their mind.
So, I told them I wanted a refund on to my card. They said they would put it in my "online wallet".
SO I wrote back, No, AGAIN, you did not display the correct sizing chart and I want my money back for the cost of the dress. They said that they would issue the refund and said it would take no more than 20 business days to get it back. They also said to contact my bank if I didn't see the money.
On day 23 there was still no sign of my money. So, yes, I called my bank. They said that they would have to create a dispute to make sure that I got my money.
So, in the end, this is what I think. They are a cheap company. They do not want to refund any money like any normal company and just LOVE to tell their customers NO. Even if it's not a direct "no" it's still a no regardless.
I love some of the things that they have but the person that is inputting the data for the sizing chart is mostly off on the size. Also, the customer service is just a plain pain in the
A$$! So, even though I have been shopping with them I'm going to have to say, no more. You can get the same quality of clothing from other online stores. There's not such a huge variety but at least you don't have to wait for a month or longer and you don't have to deal with a customer service issue.
Just beware!

They think it's funny to sell George Floyd dead on a sidewalk with a police drawing a chalk outline!

Placed an order on 12/11/20. Never recieved order, still waiting as of 1/9/22. Chat with agent not good.

What a shame I have a very short tracking number and can't get any assistance no phone number answered.

This company gives credit and cupons if you give positive reviews. Reviews are not reliable. Please be aware

Very rude and unresponsive I have spent hundreds of dollars with them and they were unwilling to fix a $2 issue I had with a non receipt of an item.

I'm grateful to shein for the first two set of scrubs posted but can you please put the scrubs in more colors. Please

I wish I had checked the reviews before placing an order. Company has no record of my order. Even with a order number.

My order #GSHMLW*******LW hasn't come yet so I'm very unhappy. My sister order at the same time as me and she have got hers so I don't know what to do?

I placed an order over a month ago. Money was immediately taken from my card and NO merchandise was ever sent. Now can't get my money back. DONT ORDER FROM THEM it's a scam

It is such a pain if you want to return sth. First, they don't have a call number, you have to open a ticket and wait for 1 business day for them to reply. I ordered sth are competely different from the pics and smell awful, when I was trying to return it(I paid 1.99$ shipping insurance to get free returns), the website won't let me go through, then I left a ticket, waited for one day, customer service replied to ask me try again. Then I tried again, still fail, I opened another ticket, then customer service said ok, I will email you the return label. After a day, I didn't receive the return label, then I opened a ticket 3rd time, after another day, customer service replied, ok, the labe was emailed it to you again. Now I finally got that!. Then I shipped it back, waited for a week, no refund. I opened a ticket to ask for the refund, and waited another day, customer service replied, we are processing it now as a merchant credit! WTF? I don't need your credit, give my money back. On my order or your website, you never says the return will be the credit. Now, after 2 weeks of hassle, I still didn't get my money back. I will never purchase from them again.

Don't order from SheIn that's all I have to say. Don't do it! I ordered my items (three shirts, a t-shirt, and two pairs of shorts) a month ago. Didn't hear a word from the company for two weeks (order said it was "Processessing".)Finally I write a ticket (their way of costumers summiting a complaint) and ask why I haven't gotten a tracking number it's been two weeks. They respond and say they were waiting on one of the shorts before they shipped everything. I asked them to just ship what they had, and please send me something, the items were supposed to be here by 4-7 days and it's been two weeks by that point. Then they try and cancel the entire order and refund my money! Luckily I stop them and say I want the items, so they ship two packages. One with everything and one with the one pair of shorts.
I wait. I wait two weeks. I have a tracking number but the site won't work.
Finally the clothes are delivered (month after ordering). Shorts are great. The three shirts are thin material, cheap and just not good quality. AND the t-shirt that was listed in the items in the package wasn't there! Just missing. No notice it was in another package, it was supposed to be there and I paid money for something I didn't get.
VERY unhappy with the whole experience, wish I could get my money back. Don't order from them, it's a hassle and items aren't worth the money or wait.

My new crop top is great and perfect it's so cute for the summer it stays clean and I love it I rate it a 10

Clothes smelled like piss. Ew. Never shopping in shein again, and my shirt broke the next day at a a korn concert. I hatw shein.