business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,924 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.

service
1,608
value
1,502
shipping
1,593
returns
1,194
quality
1,427
This company responds to reviews on average within 9 days
New York
1 review
0 helpful votes
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I was returned some stuffs since I got it a frist day on about May 20 but today is June 24 I didn't get any refund and I still have to pay after pay the whole amount

Date of experience: June 24, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

California
1 review
0 helpful votes
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I ordered a mirror from Shein. Upon opening it, HAIR went all over my hand. It was very disgusting! I will never order anything from them ever again!

Date of experience: April 15, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

California
1 review
5 helpful votes
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Scam scam scam
May 25, 2019

Everything is scam- product- free return offering do not waste ur money they will charge u restock fee for return and u end up get no money back

Date of experience: May 21, 2019
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Italy
1 review
4 helpful votes
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Love this brand
January 12, 2020

I ordered so many times, once from their website and then from the app and it works really well. Shipping is fast and they always have special offers

Date of experience: January 9, 2020
Indiana
1 review
0 helpful votes
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Its almost been a month and I have not received my package! When I try to track my package it gives me nothing! Will never shop here again!

Date of experience: May 19, 2020
molly m. Shein Rep
over a year old

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.

South Africa
1 review
0 helpful votes
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Shein online store
April 15, 2023

Hi, I don't care wether you'll decide to respond or not I just want you guys to know I will be using the very last drop of my energy and money to spread the word in South Africa for people not to use this company anymore, it's not the first time, today I have made an order with shein order number: GSHN6E*******GB

My parcel had been split into two parts, let's start with the first, I specifically ordered two large pants LARGE and two SMALLS were sent, not even mediums, small, instead of contacting me and saying there's no stock you guys sent two small pants just to push the order through, which I had to return at my expense and my time which I've already waited two weeks for. I pray to God I get that refund.

Secondly:

As for package number two, a jacket I ordered got stuck in customs, which I've had to pay extra for sheins buffalo logistics, which I don't understand why I need to pay customs, yet even tho I did,my jacket was randomly chosen by customs and I will only receive it after weeks as stated by buffalo logistics? I have messages and screen shots of what they told me,And that's fine, it's the disrespect from shein for awarding me with 100 points = less than a dollar, for both their mistakes? This is undoubtedly unbelievable and the last time you will hear from me and a lot of people in South Africa.

Date of experience: April 15, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

New York
1 review
8 helpful votes
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Refund terrible
November 16, 2015

I ordered a dress and sweatshirt the quality was terrible I want it to refund but they didnt reply to me even lots of days past

Date of experience: November 13, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and letting you down.
Because we were at weekend before, we could not reply to you in time. Hope you can forgive us and accept our unreserved apology.
We sincerely apologize to hear that you are unsatisfied with our quality. Generally we have checked every item carefully before the shipment, and due to light and pixel problems, the difference between the real items and the shown pictures can not be fully avoided. Hope you can kindly understand. But no worry please, all the employees of SheIn are willing to help you solve your problems, you can send us the images which can show any clear defects so that we can check for you. Please remember that you are our precious customer, we will do anything that we can to meet your requirements. Hope you can kindly understand and trust us.
We know that our customer service have contacted you before, have you returned the items to us already? We need to confirm with you.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

California
1 review
6 helpful votes
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This company should be SHUT DOWN! The Better Business Bureau won't even Accredit them due to the amount of complaints!
I received this email today...
Dora (SHEIN)
Apr 26,12:06 CST
Apology for the delayed order #PXB******* (I place this order on 4/11.16 days ago!))
Dear customer, This is customer service from SheIn.com
We sincerely apologize for the long time you have experienced with your delayed order caused by our warehouse system upgrade. We still have no accurate time when this update will finish. So we are writing to ask you for advice.
Would you like to wait for a few more days or we refund you directly?
We will refund to your Shein Wallet after 2 business days if there is no reply.
Thank you for your kind understanding and cooperation!
Fast reply would be much appreciated.
Yours sincerely, SheIn Customer Care

Well there must be some kind of international trade law that makes this illegal! They charge my credit card immediately, don't ship my order. Don't tell me until 16 days after my order was placed that their warehouse system is not working and you don't when it will be. And then ask me if I want to cancel my order and they will give me a store credit!?
Not to mention they have products online that are out of stock but they don't have their website updated to show that little piece of very important information, so they email me a week after I have purchased an item to tell me "It Is out of Stock"! And then give me a store credit!? Then I'm told if I want my money put back on my credit card it will take up to 20 days to receive it!? It sure as heck doesn't take that long for them to charge me credit card!
I am reporting them to the Federal Trade Commission, the International Trade Administration and World Trade Organization.
Trust me you do not want to purchase from this company! It should be shut down!
Edit

Date of experience: April 26, 2017
JUDY G. Shein Rep
over a year old

Dear Jody,

Thank you for ordering from our site.
We deeply apologize for the delay in delivery and regret any inconvenience it may have caused.

Refunding to customers' SheIn Wallet is by default. If you would like a refund to your credit card, then we will. It normally takes 15-20 business days for the bank to process the refund to your account. Hope you understand. To be honest, we would like an instant refund just as you.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. Sorry for the inconvenience caused. The refund for that out-of stock item has been issued to your credit card. You may check your account balance next month.
So you would like to be refunded for your order? We may cancel it and refund you. Please let us know how we should proceed.

Our apologies for all the trouble.

Indiana
2 reviews
8 helpful votes
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I made two returns in the first week of January. Order #'s ABK******* and # ABK*******. I was told I would receive the refunds in January this is March 25th. No refund and no response.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2018
molly m. Shein Rep
over a year old

Dear Dorthy,

Our team has send you an email from Dispute@Shein.Com regarding the refund we have processed on 01/23/18. Kindly respond at your earliest convenience. We hope to hear from you soon!

Missouri
1 review
1 helpful vote
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SheIn is a joke
January 23, 2024

This company is a joke and equivalent to being a scam from what I experienced. I'm sure any positive comments or reviews about this company or either SheIn influencers or uninformed and unaware customers who only spend small amounts of money at SheIn, and have not yet, may I emphasize "not yet", experienced defective products, poor quality, poor customer service, partial refunds, and even no refund after defective items returned. I ordered a bed from SheIn along with several other items. The bed arrived with parts missing, they wanted me to return it at my own expense for a full refund, or if not returned they offered me 30% refund. All I wanted is for their manufacturer to send the missing part, which they refused. Now I'm stuck with a bed that I cannot use. To add insult to injury, when I told them that I was going to stop ordering from them because that was not an adequate solution, they did not send my other orders and keep lying saying that they are shipped and in transit, which was almost a month ago. USPS is the courier and they say label was created, but they have not received any package from them. They are giving me the run around about where my orders are and about refunding my money to be spiteful because I said I would discontinue ordering from them. Then I go online and find out they are unethical and that there are several other customers that they have done the same or worse to on PissedConsumer.com. Had I known all this, I would have never spent one cent of my money with this company. I do not condone slave labor, poor quality and defective products, nor taking advantage of consumers. I will forever hold to the fact that this company should not be allowed to conduct business in this country (USA), and should be banned. They also should be blocked from obtaining an IPO to trade on the stock market.

Date of experience: January 23, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

BA
1 review
1 helpful vote
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I love Shein
October 13, 2017

The clothes are beautiful, soo in love with every piece I ever order. They are great, cheap and so responsible. Love shein soo much!

Date of experience: October 11, 2017
Spain
1 review
1 helpful vote
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Shein
May 14, 2020

I've been using shein for a long time now, and I've always gotten my parcels on time. I love the quality of the clothes

Date of experience: May 13, 2020
Canada
1 review
0 helpful votes
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It is a scam!
October 6, 2023

I never received the order. I paid for USD 9,00 for delivery and insurance. They do not answer emails nor they have phone number

Date of experience: October 6, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Canada
1 review
0 helpful votes
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Ridiculous
June 23, 2021

Purchased 8 orders from shein all was good first couple orders then I got some bikinis I usually wear a xl in tops because I have a larger chest so I thought 1x in the bikinis would be ok so I purchased a set 3 piece and it came tried on the top and it didn't fit so I emailed them and they were like ok great will exchange it for you so went through the process and finally
After 3 wks it came so now I placed another order and got 2 more bikinis and went up a size seeing that I had an issue with the first one well of course those don't fit cause they don't use enough fabric bottoms are huge but tops don't cover emailed them and now on a back and forth nonsense ride takes them 48 Hours to respond and they keep saying send us measurements and photos I'm like I didn't have to with the first one so why you ask now and they talk to you like your stupid I will never order anything again from shein I spent over $500. Some stuff is ok and some crap and when you ask the live chat a question it's like your talking to a robot

Date of experience: June 23, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
0 helpful votes
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I had my reservations about buying from here as I read a LOT of terrible reviews saying how the products were terrible quality, the shipping caused loads of trouble and how the whole site is a scam. I read these reviews after ordering and so I freaked out thinking I'd wasted my money. Well from my personal experience these reviews were completely untrue for myself. I bought a white cotton summer dress and a PU leather bag which are amazing quality. I didn't read the description of the dress in depth enough so it was a welcome surprise to find that the dress was even lined. It was a one size dress which made me nervous, but as the back was elasticated it fit absolutely perfectly. It's amazingly well made, wonderful quality and looks lovely on. I am more than happy with the dress and the bag is also amazing, well stitched and sturdy. Another thing I was nervous about was the shopping as some reviews said it took up to a month to reach them, but as it comes from china, I expected this and was happy to wait this long, however I recieved it within a week which I was not expecting (I live in the UK). Payment went through smoothly (via PayPal) and I had no problems with that. The order tracking kept me updated every time the package made any sort of movement so I knew where it was at all times. The bargain prices on this website are literally that, a bargain, I managed to get these amazing quality clothes for only £22, and being a student I like to get my clothes as cheap as possible. Overall I would absolutely recommend this website to everyone and I think it's amazing. I'd just recommend checking the sizing of the clothes as it's coming from china, so the sizes are slightly smaller (I'm normally a small but I fit a medium from this site) but if you read the detailed size guide you will be able to work out what you need. I urge people not to worry about bad reviews, my experience with this website was fantastic and I will absolutely be buying from here again.

Date of experience: June 5, 2014
Israel
1 review
0 helpful votes
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Terrible quality
October 16, 2023

Arrived fast, but terrible quality. Won't buy again and probably won't wear the clothes I ordered...

Date of experience: October 16, 2023
molly m. Shein Rep
over a year old

Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

GB
1 review
1 helpful vote
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FRAUD
August 15, 2023

Someone had used my details and had set up automatic gift card purchase. Customer service a joke no phone numbers and they do not respond to emails.
SORT YOUR CUSTOMER SERVICE OUT

Date of experience: August 15, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Illinois
1 review
8 helpful votes
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SCAMMER!
August 9, 2017

First I found the site on facebook and I was so impressed with all their clothing so I decided right away to ordered but I forgot to read the reviews about Shein I purchased worth of $152 and on the next day I found they charged me $4 for express shipping. The package arrived with in 5 days only which is really fast! Then Before they deliver my package the DHL company called me that I have package from Singapore and I have to pay like $205 I think, as I remember more than $200 so I refused I told them that no I wont accept and pay any taxes or duties for that it is more than the amount that I ordered from them I a very upset so I contacted customer service that are really terrible because they don't have contact number only chat on their site so but anyway one of their customer service said I used International site. But it's not exactly right they try to scam people so I asked to give my full refund or else I will file a complain! Then They refunded my money. I wish I read the reviews about their site before I order anything. So BEWARE!

Date of experience: August 5, 2017
molly m. Shein Rep
over a year old

Hi Joy,

Thank you for ordering from our website.
Normally, there is no customs fee for our customers, we are so sorry for your situation.
And we have processed the full refund to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Michigan
1 review
6 helpful votes
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No Communication
January 27, 2020

My co-worker ordered from Shein and was very happy with her order, which arrived within a week. I submitted an order on January 22 and after I hit submit, something showed up on the screen stating they would not be processing orders until Jan 26 due to the holiday. I messaged them immediately when I saw the message, they assured me my items would arrive. Today is January 27th and I had gotten notice yesterday that my items shipped. Today- nothing. No update other than it's being shipped via DHL. No update on the DHL site or the Shein site. Whenever I try to contact customer service I get the same run around. I spent $200 so I qualified for Express Shipping... my co-workers have ordered things AFTER I did and they have tracking information. I am leaving for a cruise on Thursday and trying to pack. Kinda hard when you don't know if your order will arrive in time. I am very unimpressed. Especially when every time I contact them I get a generic message in return. Oh and not to mention that my swimsuits CANNOT be returned so I'm basically stuck with the order when I get it.

***UPDATE*** DHL shipping was finally updated. My order is due to arrive on Feb 7- this is with express shipping. What a joke. That's over 2 weeks after I ordered. My co-workers that ordered AFTER me will get their items this week. I messaged them via Facebook messenger again (it's the only form of contact that I can find) and yet again, received a robotic message stating "please allow for 2-4 days for shipping". I think Feb 7 is quite a bit longer than 2-4 days. Only after leaving a review on this site has someone really answered me asking for my order number etc. I will probably never order from this company again. Their customer service is horrible and express shipping is NOT express what so ever!

Date of experience: January 27, 2020
molly m. Shein Rep
over a year old

Dear Sarah,

A member of Shein's US Team has sent you an email from dispute@shein.com.

Philippines
1 review
0 helpful votes
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Best online apps
August 19, 2021

I love Shein apps, Shein never failed me when it's come to my order. So satisfying and so worth it, the price and the materials, highly recommended

Date of experience: August 19, 2021
Shein Reviews - 4,924 Reviews of Shein.com | Sitejabber