Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.
Shein is such an amazing store, I ordered a dress for a banquet and it was perfect and fast delivery.
The experience was terrible! I didn't like any second of using the app and could swear these are cheap and fake copies…
Put the charge on my card, never did get the delivery or credit or re-order. Pretty sure they lost me as a customer
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a swimsuit from there and it was true to size. But the top was much longer then showed in the picture.
Dear PRESLEY N,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - PRESLEY N."
I hope to hear from you soon.
Shipping time is too long. I ordered 2 items. Quality is ok but I wanted to send back one and it was impossible
I love Shein! They're professional, affordable and always have what I'm looking for! I love buying my family's gifts from them as well!
The perfect choice. Good prices, fast delivery - I like everything! I
Buy clothes and bags on Shein of all good quality. Favorite shop!
Awesome product, recently i bought a product for my girlfriend. She like it very much.It fit's well, I am really so happy now.
How is it expedited shipping if it just says pending forever? To be honest i would just rather get a refund. This ridiculous
Dear Raeanna,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, now the package is on the way from our warehouse to Fedex USA center, there was some delay, we will contact the Fedex, and ask them to deliver the package to you as soon as possible.
And we have processed the shipping cost to your SheIn wallet, and you have withdraw deposit, the bank may need 10-20 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I'm truly satisfied with shein! Very good site and you can find great items for a good price! And the service is awesome!
The dress quality was good the size was perfect and proper fit. Overall I loved it.
Only thing is shipping takes very long.
Dear Leena,
Our team has emailed you from Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon!
Tons of great stuff, lots of styles and the prices are reasonable. Great customer service. Plus sizes also available. Home decor as well.
Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I would definitely recommend this website to all my friends! Such affordable and fashionable items. A majority of my closet is Shein items
Customer Service seems very responsive, but having some issues using coupon codes on my first order. My 40% off coupon is not working.
Sent broken necklace avoid this company the jewellery was of very bad quality tried to return the website was awful gave up trying
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
AVOID like the plague!
Can't deliver on time, going on holiday without essential swim wear!
Even allowed extra time to what was stated.
Dear Adam,
Our team has emailed you via Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon.
Please look into your delivery service it's the worst ever no planning or calling before arrival and horrible attitude from the delivery staff
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Shein has the cutest clothes that are in style right now for good quality for the price and nice sizes. So many options!
I ordered 3 ladies tops I got a cheap nasty useless piece of garbage key chain. They want me to return the key chain to get my money
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.