I ordered nearly $300 worth of clothing from SHEIN on May 10th, it's nearly June and no updates. Yesterday the tracking info said it was in Canada and somehow today it's removed that bit? So is it not in Canada anymore? Messaged customer service but as you've all said customer service is a robot. Generic messages unrelated to issues. If I had have known it was going to take this long I would have ordered from a different retailer. I was hoping to wear these clothes in summer but at this rate they'll come for fall. Or never.

When I first encountered sheinside, I was surprised at its huge variety of goods on offer at impressively low prices, easy to use, and go though, the clothing on this site are fashionable, street fashion my best love. I have ordered here several times and the shipping time is good, and in general, their customer service and support is very responsive. I am very satisfied.

The clothes are cute, but I will not be shopping from here again. I've been waiting a month for my order which was supposed to come a week and a half ago. I understand that things are delayed because of corona, but how come Amazon and Poshmark are able to send their orders in a timely fashion? They're impossible to reach, they're giving me no indication of when my order is coming, just that it's "late," and of course even though I haven't received it yet they immediately charged me for it. Never again

This is the worst online shopping experience I have ever had. I wanted to return two items and the system would not let me. The next step button would not work. There was no way to contact Customer Service. No people, not even a live chat. All automated so you just keep going in a loop and can't get out of it.

Extremely delighted at my first purchase! Although I was a bit skeptical initially after seeing a lot of -ve reviews but was amazed and quickly won over by the exquisite range of clothing it provides. Online ordering at Sheinside has been extremely smooth that allows anyone to quickly find the best match effortlessly and free shipping provided was just an icing on the cake. I ordered a pair of shirts to be worn on my cousin's wedding and I am so pleased that I received the shipment right on the date of delivery. Will certainly recommend!

Started off suspicious as they demanded a photo of my payment card and ID. Not at one point had it been made clear when my goods will be with me. Communication is terrible. All emails made no sense to the point where 'Alice' from customer service began sending emails in another language?! I'm certain this company is a scam. They gave me a dhl tracking number, but when I contacted dhl they had no record of my items. AND my clothes were being sent to Mexico?! I live in the UK. I want a refund and will never be returning to this crap site. Absolutely shocking service.

I've bought $200 worth of things and they returned it because nobody was home at the time. I have been trying for days to try to get my orders reshipped but there is no human-reach contact. Also the email which they had sent to me regarding the return had a dud link so even if I wanted to I cannot cancel or reship the orders.

Good day.
I placed my on shein and it was delivered to abuffalo logistics to deliver it.on my track it's saying I have signed and received my parcel but unfortunately I didn't. I checked with security and neighbors but no parcel. I contacted the logistics they just said we will investigate it's now some days I haven't get any response so please shein change the logistics company. Below is the screen shoot of their page with huge complaints.its so heart breaking when you order a huge order and you don't receive it. Please help us out as we want to keep ordering from you

Thank you
Wayne