business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Australia
1 review
3 helpful votes
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Normally I only buy from trusted sites but these guys ads kept popping up and they looked really good.
I wish I had read all these reviews before buying.
I am going on holiday and needed all this stuff so figured with express it would get here in time.
But the tickets just error. They ignore Facebook.
They sent email saying it was shipped and I could get tracking on my account but my account says still processing.
What's going on!
Enough people have said the same thing!
Don't you think it's about time you changed something you are doing!
I am worried I just wasted all my money!

Date of experience: August 31, 2016
JUDY G. Shein Rep
over a year old

Hi Kirsten,

Thank you for choosing SheIn.
Sorry for the late reply and keeping you waiting.

Due to time difference, we could not reply you in time. Hope you can kindly understand. We have checked you order, and noticed that your package has been shipped on August 31. As the logistics company needs time to update the information, sometimes we may not be able to see the detailed tracking information until it has been arrived at your country. Hope you can wait patiently.

You are important for us, we never neglect your problems. In order to protect your privacy, we will send you the tracking number via email later. Hope you can trust us.

Sorry again for all the inconvenience.
Best wishes

Washington
1 review
0 helpful votes
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Quick service
May 8, 2022

I bought 3 dresses, they came pretty quick, in about a couple weeks, You know the saying you get what you pay for?... that's exactly right. Very thin material,. Very cheap. Felt like something that came from a dollar store table cloth. I tried ironing one, for only a second it melted a hole in the material instantly. And if you are not careful putting them on you literally hear the stiching pulling out. There was 20 dollars down the drain. But the styles are cute. And the service is fast. I got a lot of complements on it.

Date of experience: May 8, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

North Carolina
1 review
3 helpful votes
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Awful
December 18, 2015

I ordered from this site 2 weeks ago... my shipment is still "processing" I have emailed them twice since it said it would be shipped out max in 7 days. Both times they said the same thing that I picked a best seller and they would let me know when it was ready. Aka they didn't do anything. Very annoyed because I was planning on wearing one of the outfits for Christmas but now I know that it won't be here in time. Also annoyed because they have some cute clothes and decent prices. But I would rather pay more and actually receive my items

Date of experience: December 15, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Really sorry for keeping you waiting so much time.
In general, processing time usually takes 3-7 business days, and it is not include in the "delivery time". Hope you can kindly understand. We noticed that one item in your order is still under processing because of best-selling product, it is really out of our expectation. We also sincerely apologize for the delay of your package.
Sorry for letting you down, but SheIn never neglects your problems. If you are eager for these items, we can ship the items which have been stocked well to you first. What do you think of our proposal? You can give us your answer via email, and we will do anything that we can to meet your requirements.
Waiting for your reply.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes

Canada
2 reviews
12 helpful votes
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Good Customer Service
December 17, 2015

The items I ordered came within a week and a half, which is great and were pretty good quality. Initially, I had problems with my order as a result of being bombarded with duty fees which I did not account for at the time of checking out. However, if you refer to their fine print it does mention that you may receive duty fees and taxes depending on your country; so please refer to your countries rules before purchasing in order to avoid this.
Upon discussing this issue with the reps at Sheinside, they were very helpful and replied emails very quickly. Overall, good customer service and good quality in a timely manner.

Date of experience: December 14, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for choosing SheIn and we are glad to hear that you are happy with our items.
But we are really sorry for all the misunderstandings between us.
The additional fee you mentioned may be the clearance customs fee, our website has mentioned that we could not guarantee no taxes, you can refer to http://www.shein.com/FAQ-a-366.html for the detailed information. Hope you can kindly understand. Moreover, you also can send us the screenshot of the receipt so that we can check for you clearly. After confirmation, we will do appropriate compensation in case where there are additional fees.
SheIn is an legal fashion company, we pay attention to your problems. Once you had the problems, we will try our best to do anything that we can to meet your requirements. Hope you can understand and trust us.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Arizona
1 review
4 helpful votes
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I have never had this bad of an experience with any clothing websites, EVER. I ordered my 2 items almost 2 weeks ago and have yet to hear back about shipping. This site is complete and utter BS. I have not even bothered to contact customer service after reading all year reviews, considering I only spent $30. Not worth the hassle in my opinion. I assume, if I ever get my clothes, they will be horrendous quality and a complete waste of my time.
Please do not order from this site.
Look up reviews about an online store you wish to purchase from, BEFORE you purchase from them.
I regret ever buying from SheInside.

Date of experience: August 12, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you and the late order.

The reason is that we are in the middle of busy season. We are improving our speed of transportation. Please wait patiently.

And the customer service is trying their best to reply every customer's problems. Hope you can understand.

Please contact us back via this link http://www.sheinside.com/contact-us.html or our online chatting:)
Hope you enjoy your day

North Macedonia
2 reviews
2 helpful votes
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Excellent Service.
July 23, 2015

I've recently started shopping on this page, and I use only one word to describe it, AWESOME! Mainly, they offer clothes with wide spectrum of colours, and different styles suitable for everyone. As a busy person, my aim while shopping online is to save some time, and Sheinside totally helped me to achieve it. Ordering on this page is very simple, and the shipping is fast and safe, so you won't forget what is in the box when you receive it :). I'm fully satisfied with their service, and I would gladly recommend them to everyone.

Date of experience: July 20, 2015
Pennsylvania
1 review
0 helpful votes
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Refund update
July 10, 2021
Updated review

I received a partial refund (months later) from the company. Angry that it is only 25% of our total refund. Seriously? I returned everything in it's original packaging, never worn! So in conclusion, buyer beware.

Date of experience: July 10, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️


No refund
July 2, 2021
Previous review

We ordered from Shein with hopes of keeping the products, HOWever, they fit poorly. We looked up how to return and started the process. Here we are weeks (I mean 2 months) later and we haven't received a refund! We followed the letter of the law and repackaged every item with its corresponding number and NO refund! I'm so angry!

Date of experience: June 2, 2021
Texas
1 review
0 helpful votes
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Refund MADNESS
December 29, 2022

Be careful when you buy from this company because they don't process your returns correctly. They owe me over $70 dollars! They refunded me partially. I am so upset, and customer service is the WORST!

Date of experience: December 29, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!

Canada
1 review
0 helpful votes
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I'm so happy to see that they use their own models and photography now, whereas they previously had a reputation for using photos from other retailers which lead to misleading items. It's great to see a company that actually listens to its customers' feedback! Love the prices and quality, I always get compliments when I wear Shein clothing because it's always on trend while not looking like typical clothes found at the mall!

Date of experience: August 12, 2016
New York
1 review
3 helpful votes
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Misleading
August 11, 2016

Horrible company, they advertise 40% off your first purchase. When you go to check out and use the 40% off code it says (-40%). You input your credit card and click "continue check out" and it automatically charges your card without any discount! When I wrote to customer service they said anything that is on sale does not count for the discount. That was NOT in their advertisement so I'm sure many people get conned into purchasing items they believe will be discounted. The entire site is "on sale" so they don't ever take 40% off, it's just to get you to think you are getting a deal! What a terrible, misleading company- so disappointed and will never buy from them again no matter how great their clothes are.

Date of experience: August 10, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We are sorry for confusing you. We have clear explanation on our website’s FAQ. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.

Your item has been shipped out on August 11. The tracking number is 6129999*********2544(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/ The estimate time is on August 16.

Apologies again for the delay, hope you will receive the order soon!

New Zealand
1 review
40 helpful votes
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Scammers!
February 16, 2020

I have had to rate Shein one star because I didn't have the option to rate no stars. I bought 3 items on 23th of January and they still haven't been delivered, it's now the 17th of Feb! The tracker stated on 05/02/200 that the order is in Hong Kong and it hasn't moved since. I've tried live chat to speak with someone and sent a message but cannot get in with contact anyone! From looking at the reviews, this happens a lot, I should have read these first. Do NOT order from this site!

Date of experience: February 16, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
4 reviews
16 helpful votes
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DO NOT order from this site. Yes the clothes are a great price but quality is below average. Not to mention I have yet to receive a dress I ordered on October 30,2014. I've spoken with two representatives from this company via online chat and saved both conversations. Both told me my order would be shipped within 2-4 days. Still nothing. I will be sure to tell all of my friends and family and anyone on social media to not waste your time with this company. There are plenty of other companies who have better quality clothes for the same price and who ship in reasonable times. Such as Wish.

Date of experience: December 15, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.
We will ship your items as soon as possible, we will give you the tracking number after 6-7 working days.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!

Alabama
1 review
0 helpful votes
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$500 giveaway
January 21, 2024

They have different giveaways going on and each one is stops at a certain point automatically then tells you "invite friends with your link to get.50 cents off off a dollar to reach your goal. I do but then exit the app because it doesn't update it unless i restart the app. I get back on and it goes "here's.30 cents, keep inviting, you're almost there." but then it just continues to lower what I'm getting so I can't even get the stuff they promise. The whole app is honestly a scam to just invite people on to get more sales. Don't waste your time with that trash website/application.

Date of experience: January 21, 2024
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Germany
1 review
3 helpful votes
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No response at customer service; order worth 58 euro has not even been processed. Nothing has been this bad in my experience so for. Please refrain from ordering from this website. A scam can't be better disguised. Please tell me if my parcel is going to arrive or what I should do to get my money back.

Date of experience: August 28, 2017
molly m. Shein Rep
over a year old

Hi Manasa,

Thank you for ordering from our website.
We checked your order, the package has been shipped out on July 11.
The tracking number is 00340434166XXXXXXXXX, you could check through the link www.dhl.de/de.
It shows the package has been returned back to us, we are so sorry for this kind of situation.
How about we refund you directly? Or we could send you a new package,

Waiting for your reply!

SHEIN Customer Service

New Jersey
1 review
0 helpful votes
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I am stunned by reviews saying bad service. I ordered 2 items. Both were great quality, but one frankly didn't look good on me. I returned, and the process was great. All along the way I got reasonably fast responses to emails. (maybe a day). They can email me less because i go there to browse anyway!

Date of experience: September 6, 2017
Vermont
2 reviews
4 helpful votes
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I never know what to get my granddaughters for christmas and birthdays. A friend of mine recommended SheInside' website a couple months ago and I've gotten some great feedback from them. Instead of, "thanks" I'm hearing, "thank you so much grandpa! I love it". I love how easy the site is to use and the prices. The customer service is fantastic; the first time I ordered it took a little longer than it should have. I called in and the representative was able to find out I had entered my address wrong.

Date of experience: December 31, 2014
California
1 review
0 helpful votes
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I was earlier skeptical of ordering from here. Took a chance. And it was worth every penny. Even though the clothes are priced reasonable, the quality they offer is amazing. Sometimes though there is a delay in shipping. So need to keep following up. But the customer care is very responsive & helpful.
Overall a great experience.

Date of experience: May 3, 2017
District of Columbia
1 review
0 helpful votes
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Placed my order on 4/18. Status was just showing as paid. Contacted them and was told " Your order would need another 7-10 working days to process as all the 3 items are not priority dispatching items." In the website shipping info says It normally takes 3-7 business days for us to process your order. And now they are saying it will take 3 weeks basically just to process. I know its coming from over seas and I know it will take a bit, but the fact that they falsely state how long its what bothers me the most! I should have read reviews on this site before I placed my order. Deeply frustrating

Date of experience: May 3, 2017
molly m. Shein Rep
over a year old

Dear Cesia,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We will try our best to ship your package out as soon as possible, but we still did not know when it will be shipped out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?

Looking forward to your reply!

Georgia
1 review
0 helpful votes
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It took about 3.5 weeks to get my items (we are not used to waiting that long for anything in the US!) but the items were super cute, and fit like the size guide suggested. I did have one item that smelled sort of funny (sour?) but soaked it and it's fine now. I purchased a dress for my wedding shower and it didn't get here in time so I had to go with something else. Up front shipping expectations would be nice.

Date of experience: August 8, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed the order on 16 July and it was shipped out on 29 July. It was delivered to you on 3 August. Therefore, it took about 2.5 weeks for you to get your items. We are truly sorry for the delay.

Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand or there is something wrong with our suppliers, it will take longer for our suppliers to get them ready. We apologize for the delay. Hope you can kindly understand it.

Apologies again for all the trouble. You can contact us if any problem.

Maryland
3 reviews
30 helpful votes
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I have to say, over just a little over the year, this company has drastically improved in every aspect. Over the summer, I decided to try ordering from here again and I can honestly say that I am impressed. The quality of their products have improved so much. They're basically exactly like something you would buy at Forever 21. My advice is read the reviews. If it's got a lot of good reviews, you're basically safe to order it. Their customer service has also been much more helpful and quick to respond. In one of my orders, I received a defective necklace and immediately they apologized and told me that they would send me a new one. Overall, I'm happy for all these improvements and see a bright future for them!

Date of experience: October 4, 2018