One of my favorite online clothing stores. I didn’t really expect much the first time I ordered something because of the price, but I was pleasantly surprised by the quality. Since then, I’ve ordered from here more times than I can count, and I’ve never regretted a purchase. And on the very rare occasion that there’s a problem with my order, customer service always managed to take care of it right away. Highly recommend!

My account was hacked and my order changed, and when I tried contacting support, they banned my account and ended my chat without helping. I keep trying to get help, but all chats get transferred to this horrible psychopath agent named Jay, who will send a response that is not relevant to the problem and then mark the chat as solved, when it isn't, to avoid getting a bad rating. Stay far away from this site. The employees are so low-paid that they hate their job and purposely try to sabotage it. This site is a bunch of fraud.

Don't sell things that can't be returned, especially in bad shape. They literally sent me a bunch of jewelry that I can't do anything with. Missing pieces and broken right out the package. Whoever packed this stuff knows that it was damaged before they shipped it to me, and they still decide to send it smh definitely will not be ordering anything else from them. If you like just throwing away money, then go for it. I'm just not there in life.

Beware of Shein! I bought 3 shirts in July. Two out of 3 of them were about 2 sizes too small! I mailed them back at the beginning of August. I even paid for shipping. I have not heard a word from them about any credit or refund. If you hit the "contact us" on their site, you are directed to frequently asked questions. There is no customer care number available.

Just don't buy there! It took 26 days for me to receive the items I've ordered. The customer service was absolutely useless. It was more or less the same answer... " As we are in a very busy time...". And even worse was my surprise when I opened the parcel! :( The quality is awful... I don't remember having seen anything that bad before even the jacket had a very weird smell...! If I have an advice for you it would be just "RUN AWAY"!

I shop at Shein for a while because the prices are still lower than in stores. Not affordable for me there. The quality of Shein products is low. Clothing after first wash are not wearable, especially made of viscose, rayon or cotton. They shrink about two sizes down. Polyester is mostly like plastic. Also sewing is terrible. Almost every piece has to be redone. The prices are going up and quality down. Not easy to deal with customer service.

Shein service was really good!. Your shipping service made me jovial. Best quality western dress with latest and distinctive styling. They stand behind the quality of your products. You guys will make me fashion savvy. Thanks Shein for an admirable dress.

I ordered some dresses in two orders from this corrupt company. When they arrived I was disappointed and disgusted at the quality, Or lack of quality.
Material was horrible, Workmanship terrible with seams crooked and not secure. I immediately sent them as a return to sender. Canada Post delivered them back to seller and the tracking numbers and received signature proves they were returned to the same place they were originally shipped from. Shen still charged my Paypal and insisted they never got the goods back. Paypal believed them and charged my bank account. I am now out $208 for crap I didn't keep. This company not only sells garbage but lies about not receiving them back. Word of advice. Do not shop with these crooks.

I'm really surprised by the negative reviews I see on here. I bought my girlfriend a blue strapless dress from there and had a pleasant experience throughout the entire process.

The website was easy to navigate, the clothing was good quality and reasonably priced, and it got to me in less than a week. There's not much more I can ask of a clothing company

I was a little nervous about the sizing (unless you see it you don't really now how big it is) but it fit her like she was born to wear it.My girlfriend loved it, I loved it, and come Christmas time I'll definitely order again. 5 stars, would recommend.

Let me start by saying that Shein has very cute clothes going for them. However, I had ordered some pants about 5 weeks ago and was just now sent an email that said my order had finally been processed. They redirected me to a website in my conformation email that now said that shipping would take an extra 3-5 days on top of the probable extended wait of another 6-8 days.

Long story short: They have cute clothes for cheap, but don't expect to get them for a month or two.

I've waited close to 3 weeks but Shein hasn't collected my parcel for return even though it takes that it'll only take 3 working days.

And I've returned almost all my first purchase as the cuttings and quality is bad.

Avoid if u want to purchase something of value. The products and services level are not even worth their low pricing.

Just google: "shein steals designs" you'll get a wealth of info regarding Shein's long history of stealing from artists and designers like myself. While your at it look up "shein sweatshop" & "shein child labor" too. This company is greedy, unethical, and a repeat offender. Stay far away from them.

Only ordered twice. My first order didn't show up and it took a lot of loop-jumping & searching to find any way to contact them and then it took writing many messages for a response. They have no real Customer Service department and make it difficult/frustrating to contact them (versus every other company's site with easy access e-mail, phone #, and Live Chat). This seems really unprofessional and maybe even illegal. Some of the clothes are great, most of the jewelry is crap. BUT know that if you are getting these prices with no company infrastructure that they are using near slave labor to make these clothes. There is no other way.

As noted by others, waited weeks for my order to arrive; chat customer service and emails from customer service were totally contradictory! All excuses. I did find out that warehouse is in China and I think oriental models are used for patterns because the size disparity is unbelievable and ridiculous. Unnecessarily a little difficult to drill down to reach cust. Service or get a return label. Quality was good for the price, but so not worth the hassle - I will not order from Shein again - ever.

Tried to initiate a return request within their 45 day policy & website won't let u complete the process. Only way to contact customer service is online & makes u use a 'smart assistant' feature that leads you in circles with no resolve. Cute merch but sales are final. Would rather pay more for the same item & have better customer service than be stuck with product. You get what you pay for.

I have this crazy obsession with floral knits so after I came across sheinside.com, i ordered the Apricot Long Sleeve Floral Dipped Hem Sweater and the White Contrast Organza Floral Knit Sweater. Both of these sweaters were super cute, and I was overly excited to get them. The service was exceptional, very fast replies for my questions to customer service. I received my package about 3 days later than the supposed delivery date, however, I was satisfied with the products inside. The knit sweaters came in perfect condition and the fitting was just right. They are so comfortable as well! If you're looking for some nice knits, I haven't tried the others, but I definitely recommend these two.The price is definitely worth the material you get out of it.

Sheinside has become one of my favorite one stop shop. For the latest trends and high quality, Sheinside is second to none. I am always amaze with the way in which they usually sell and prepare their items with their customers in mind, just to suit our lowest budgets.
I needed a sunglasses to complete my spring break outfit. Sheinside was my 'saviour.' I found the PERFECT Retro Floral Sunglasses at an affordable price. Most importantly it coincided with the occasion 100% and... as usual it arrived on time. Highly impressed with the quality, comfort and durability of the product.
I am indeed satisfied with my purchase and the Sheinside family.
110% customer satisfaction EVERYTIME!