I purchased the Grey Hooded Long Sleeve Drawstring Loose Sweatshirt and was super pleased with not only the speed in delivery, but the product itself. It was soft, comfy and just a perfect fit! I even washed and dried it already and I can tell it's of very good quality because there was really no shrinkage or fading, which I love! Sheinside.com has such a huge selection of products, everything I could ask for and at prices I love too. I also had a question about another product and received wonderful customer service which is really important to me as well. All in all, I plan on being a long-term customer of SheInside.com and highly recommend them!

Returned items and did not get correct amount. Said things were not in parcel. Lies!
I have proof of posting with weight so they could check. THEN they kept £41 + for "processing fee". No mention of this previously. Terrible customer service and total disregard for their potential customer. Out to make money and cheat. Raising complaint with Paypal.

I'm in Canada and bought some items from Shein for my daughter as she begged me for some. They were all way too big and poor quality. I went to return them, it says $8 will be taken off, fine okay, this is unreasonable but I will do it. I try and it says they don't accept returns on my items (even though the site stated so).

I file a claim with Paypal and they side with the Seller and give no reason for this. Paypal isn't fair either, only sides with buyer if seller is a small-scale scammers.

Never buy from here, you are asking for trouble. Shipping took almost a month too.

I placed my order exactly a month ago. Still haven't received it so I tried to contact Sheinside but there isn't a phone number. They do offer online chat but I haven't had any success connecting. Tried email, the response was a tracking link. For over three weeks it was processing and when I tracked it after that it has just said that a shipping label was being created. That is where I am today, a month out and I've received nothing. Definitely will NOT be ordering from this site again, no matter the quality of the items or value.

My grand daughter ordered almost 50.00 worth of merchandise with her own money. Got someone else's order. A lot of merchandise that we can't use. No answer to either customer care number only busy signal. No response to e-mail. VERY disappointed! Will never order from them again!

Customer service is nonexistent! If anything goes wrong with your order, you'll never be able to talk to a real person! So there's absolutely no hope that your problem ever be solved! It's such a shame because I really like Shein's products!

I had a pleasant experience with them. Was glad I found the perfect dress for my occasion here at a very reasonable price. Honestly I didn't know which one to pick, they have an array of clothing, in different colors and with the latest trends. I ended up buying more than I intended to. The whole experience was fantastic, this place is not bad at all. If you love fashion, you need something trendy, you don't have to look further. I'll recommend Sheinside!

I ordered two items from this site, both of which were promised to be shipped in 24 hours. I also ordered them with expedited shipping, and a week later, they have finally announced that the items were shipped. However, they have not given me a tracking number, even after I have asked multiple times. I have no idea when my item is coming, and I am outraged by their customer service. I used their online chatting system, and the person who was responding to me even said "You have been cheated. Ask for a refund." I have screenshots proving this, in case anyone wants proof of this. I will never shop here again.

In the last few weeks, they have gone from easy breezy shopping to worst fraud ever. Maybe they are run by someone else very incompetent?

Half the stuff is "sold out" if i get it on flash sale and then it is relisted for triple the price. Takes a week to get a refund for something i never got, money laundering anyone? They're committing fraud.

The last three orders have been like this, weeks late to ship, and then half missing. They offered me three bucks (300 points) for my trouble. I have spent days emailing them, my time is worth more than three dollars!

Dont buy from shein or sheinoutlet, they are a mess!

I ordered clothes from here. Picked express shipping, the site said it would arrive on 10/21. Its now 10/23 and my package has finally received tracking info and it says it will be here in about a month! What a bunch of crap. I asked and the response I received was the website had a glitch. Seems to be false advertising for them Do not order unless you are okay with it taking months to receive. It ridiculous they can take your money in less than 24 hours but can not get you your stuff for over two months.

I recently ordered a casual two outfit from these people which finally arrived. Just picking up the package I could immediately tell that it was poor quality. Upon opening the package it was as I suspucted, very poor quality, being so thin that you can see straight through it. This is definitely something that I'd never wear, and will throw in the trash. Avoid this company and their products by all means because it's a rip off. If I could've given a half star, I would've.

Their customer service is nonexistent. The chat representatives just repeats the same pre recorded messages. Almost like your chat is just a robot. This company will not help you with exchange. You will need to do everything and get all information to help yourself dealing with this company. Alot of clothes on here can be found cheaper on other sites including Amazon witch have no problem supporting there millions of customers swiftly and happily. Please shop elsewhere.

The only positive thing i can say about this website is that the clothes are cute and affordable. But they are the worst at shipping or emailing. I ordered a bunch of items 3 weeks ago and still have not received one email about its tracking information or an email to let me at least know that its been delayed. Nothing at all was emailed or said to me. I have just been a freaking sitting duck waiting and now i am pissed off! SHEIN SUCKS! They dont give you any info. On your orders and when you try to find out, there is no information at all. Just takes you to the same screen for 3 weeks

Do NOT buy from this website! Unless you want a headache! I ordered a few things on September 17th. It is now October 16th and I have yet to receive my items! Every time I contacted them, they would tell me to "track" my package, as that's their famous "shut you up" and every time I did, It said "Processing" somewhere in China. Dang! How long does it take to process? So, I filed a complaint with PayPal, and miraculously, as of today SheInside left a message with PayPal stating that my package is now in N. Y. and on the way? Wow, that was fast! I bet I get one of those messages under my comment!

I've ordered from Shein for years - and have liked their prices and items. This time an item came broken and there's NO way to reach someone for hep. There is a system on line, but when I try to access it, I'm told the item hasn't arrived. Yet in another place it tells me it arrived days ago.

I really love it, and after family and friends saw what i got and asked where, they all started buying from Shein, unlike other sites we've tried, Shein as i described is real, you get what you ask for, all the details, a few exceptions may occur but still way better than a majority of other online stores. I'd like to thank them for always replying and suggesting solutions if/when there is any doubt.

I was lured in to shop on this website because of the 40% off first time purchase coupon code. It let me "apply" my coupon, however it never took the percentage off during payment. It didn't give me a chance to verify the payment before taking it. After further searching on them, I saw that the coupon only works if the item isn't on sale for more. No where in the email with the code does it explain that. I immediately went back to cancel my order and I haven't heard back yet. After reading reviews I am worried that I won't hear back. It is hard earned money and I do not want it wasted by feeling duped. This order better get cancelled since I did it almost immediately.
I might have still shopped on their website and just ordered one or two things to see if I liked it otherwise.