business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,198
quality
1,430
This company responds to reviews on average within 8 days
California
1 review
1 helpful vote
Follow Maritza K.
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Shein is an amazing shop! I buy lots of clothes, shoes, glasses, swimwear, and accessories from them! They are super top quality items for the unbelievable low price! I love that they have so much styles to choose from, there's something for everyone!

Date of experience: November 28, 2019
Canada
1 review
1 helpful vote
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Do not order from Shein. My 2 orders are missing and they won't verify where they were delivered to. No pictures or confirmation of address the packages were sent to. I want a refund. Shipping is horrendous!

Date of experience: August 11, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

GB
3 reviews
6 helpful votes
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Great store.
March 2, 2015

Ordered some really good knee-high boots from SheInside. The fit was good and they looked exactly as the photograph displayed, down to the pattern which sometimes looks different online than in person on some sites. Love them and the price was excellent. No signs of wear and tear yet, so I'm still very pleased.

The only issue I've found so far is that they take a while to get here. Around 30 days. I checked with their delivery times and online and it seems to be a thing? Anyhow, expect to wait 30 days to get your order through.

Date of experience: February 26, 2015
Georgia
1 review
1 helpful vote
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The processing of your order can take a few days, so make sure you have enough money in your account to make the purchase. The clothes run terribly small, too small for someone who wears size small clothing, so if you are buying for a tween, this might be a good place. My first blouse ripped up to the armpit on the left side my first time wearing it, and my fourth blouse had a hideous melted plastic looking line that will not wash out. The "sweaters" are see-through and the jewelry looks cheap. Any attempts at customer service will be met with broken English and poor punctuation.

Date of experience: December 2, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We have read your feedback on sitejabber.com.We are sorry for bringing you troubles.
We sincerely apologize for the two which have size problem, you can send some images of our size problem so that we can check with our factory.
After confirmation we will refund you full for any size problem caused by us! Or we can exchange your clothes for a larger size. Looking forward your reply.We will improve English proficiency and give you professional service in the future.
Regards

Connecticut
1 review
1 helpful vote
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(Update... shipping...)
December 12, 2015

**Update** 12/18. I have received my items. I was pleasantly surprised to find the top and dress were actually quite nice. After the mess of trying to find out the status of my order, and not realizing it was shipping from out of the country. I did find the pants run much smaller. I asked to return them, but they were reasonable price, so hopefully I can get a coupon discount as per an e-mail I received.

I do have ONE suggestion, maybe put somewhere within the home page of your site for those who do not want to go searching all over, that shipping does take a good 10 days if not more to receive. So, if in a hurry, do expedited. Although I don't know how long that would take, but it has to be quicker than standard.

After reading some of these reviews, I'm thinking I should have come here first prior to ordering from this company. I placed my order, site says "Shipped", tracking # on FedEx says "Shipping label created". Which is it? No phone number to call.

Date of experience: December 9, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
Due to weekend and time difference before, we could not reply to you in time. Please accept our sincere apologies. Once our colleagues see your tickets, they will reply to you as soon as possible. Hope you can kindly understand.
And we have noted on our web that if you ordered items which are not all with "Stock in US", your order may be separated and despatched from different warehouse. Moreover, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country because the logistics company needs time updating the information. We never try to deceive you, hope you can trust us. Could you please give us the order number so that we can check your order clearly? We promise that your problems will be solved perfectly.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Your sincerely.

Georgia
1 review
0 helpful votes
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I recently ordered the blue pockets slim crop pants and I'm in love! They fit me PERFECTLY which is rare for pants to do because of my odd shape. They are so comfortable too. They arrived exactly when they said they would which was another pleasant surprise. I had no issues at all with anything from reviewing the site, placing the order and receiving my product. Ladies you must check out this site!

Date of experience: August 15, 2014
Australia
1 review
5 helpful votes
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Seriously don't buy anything from here. The 5 star ratings are clearly robots. I ordered 3 dresses and a jumper in size L (am usually M-L Depending on brand) and they fit like a XS-S. Ridiculously sized, and the material is paper thin and awful. Looks nothing like the photos, and smells horrible too. Waste my of money but from reading the other reviews it's not worth trying to get a refund so I'll just give it away and apologise to the people I give it too. I'm almost ashamed due to the nasty quality.

Date of experience: February 1, 2016
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for trusting us and choosing SheIn.
But we are sorry to hear that our items can not meet your requirements. Actually different types and materials have different sizes, our web has mentioned that the detailed size description of each item, you can refer to our measurement way, and then send us the measurement of the item you received so that we can confirm with our factory. Moreover, you also can send us some images which can show any defects. SheIn pays attention to your problems, we never shirk our responsibility, we will be responsibile for any quality and size problems caused by us after confirmation.
Sorry again for letting you down this time. Due to time difference, our customer service could not reply you in time. Please accept our unreserved apologies. Also about the reviews, actually many reviews came from our customers, we respect each review, and we think that we can perfect ourselves from these reviews. We will try our best to help you solve your problems. Hope you can kindly understand and trust us.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.

Florida
1 review
0 helpful votes
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Shipping?
February 17, 2017

After reading these reviews ive been freaking out. I had paid for my order tuesday and i badly need it by friday the latest, at least at the post office so i can pick it up in a jiffy before i board my cruise. I got express shipping, does anybody know if they actually will get it to me on time from previous experiences with express shipping? I'm super worried!

Date of experience: February 15, 2017
molly m. Shein Rep
over a year old

Dear Alexis,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Please kindly note that it normally takes 3-5 business days for the express shipping.
We checked your order, the package has already been shipped out.
Please check your email and see the tracking number and tracking link.
The package is in transit, we are afraid you can not receive it before Friday, but you will receive it around February 20,2017.

If you have any other concern, do not hesitate to contact us.

GB
1 review
1 helpful vote
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Absolutely disgusted with my last 2 orders of leggings both have come in poor condition and with wholes in the seems! - contacted by email but no one bothers to get back to me, been using this site for many years but will be taking Mt buisness elsewhere and advising friends and family not to touch them as this is ridiculous.

Date of experience: March 21, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Maine
1 review
1 helpful vote
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Sheinside.com is my new FAVORITE shopping site. The clothing and accessory selection is huge! Trendy and well-priced. I got an entire outfit including accessories for under $30, shipping included. Sales are incredible -- up to 80% off -- and they also offer coupons when a certain amount is spent. The site also breaks up clothing into very specific categories (vintage, floral, chiffon, geometric, etc), so it's really easy to find a specific look. Highly recommend.

Date of experience: March 20, 2014
Illinois
1 review
3 helpful votes
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Placed two orders. Two of 15 items missing parts and broke. Customer service is awful! One item $1.78 other $6.87. I liked desk pen holder. Really like to have. Missing part to use as intended. Shein offered no way to replace or refund. Said have to go thru seller! They sold it!

Date of experience: July 30, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

New York
2 reviews
1 helpful vote
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I understand they have cute clothing, nice accessories, possibly useful and cheaper stationery items even items for electronics, your home, and cars but its not worth it. I knew it was just a sweat shop factory but I never had bad issues when I wore their clothing. They were all great, though one shirt shrank nearly three sizes after a second wash and I did order it a size up just in case while another shirt had the logo disappear easily after about 4 washes. Though the stationery items I can't really complain.

The real reason for this review, is to help stop people from supporting Shein and other companies like them. I just found out recently I have health issues from their clothing. They use harmful chemicals in their clothing products, and their zippers are made with lead. How could they do this? No wonder its bad quality and most items are cheap. Explains the common clothing deals. Avoid them and every other company!

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Ordered some items for my daughter. Sizes run extremely small. Tried to exchange or return. Shein has no customer service phone number or e-mail. The use a bot that does not help with the process. They say they have a live chat, but impossible to find. I would not recommend this business.

Date of experience: April 11, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Pakistan
1 review
0 helpful votes
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Dream comes true
May 10, 2015

Honestly speaking i am crazy about dresses and also very choosy. After visiting your site I find what i want. Here I find splendid collection with wonder full color combination. Here every dress was a dream on my figure. I order one dress that i liked order it on Sunday and by that Tuesday it was on my door in a reasonable price.SHEINSIDE.COM have awesome customer service and there is always someone available to chat and answer your questions. The products came well packed and on time! Keep up the good work you all! If you are looking for special occasion dresses, this is the place, you won't be disappointed! :) ”

Date of experience: May 7, 2015
Texas
1 review
1 helpful vote
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Ordered 13 items of clothing for our daughter for Christmas. Website shows 1 week max shipping, which would've allowed plenty of time for Christmas arrival. They only shipped two items and said the rest were shipping from overseas and had no idea when they'd arrive. Requested a refund, they temporarily put $ in an online wallet with them (don't want to do business with them any longer). They straight up lied to my credit card company and said everything was delivered. They don't have a customer service #, you have to wait and wait for them to finally respond via their online message center. Bunch of crooks.

Date of experience: April 29, 2017
molly m. Shein Rep
over a year old

Dear Laura

Thank you for ordering from our website.
We checked your order, we have processed the refund to your SheIn Wallet on December 18,2016, please kindly note, the money in your wallet could be used for the next order or withdraw deposit to your credit card.
And you have initiated a dispute on worldpay, we will refund you after the dispute ends. Please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Florida
1 review
0 helpful votes
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It is a excellent side
January 28, 2015

It is a excellent side. “From my experience, Sheinside is one of the best website to order from. They have a wide variety of the type of clothing and accessories i would prefer and the most amazing and encouraging aspect of Sheinside, is that their prices are affordable. I love this dress so much, it is exactly what I was looking for. Fits like a glove, soft, comfortable, and warm material, and it is the perfect shade of Christmas tree green for my holiday party. I will definitely continue to shop from Sheinside, and recommend it to my friends for great deals on cute and trendy styles..

Date of experience: January 25, 2015
Connecticut
1 review
1 helpful vote
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Mutliple orders
October 7, 2023

I have ordered 3 boxes of clothes for my many kids. All items arrived and packaged nicely with good tracking. The clothes are very affordable. My kids absolutely love the cool styles. Nothing else in the department stores is remotely close. They are comfortable and seem well enough made compared to any other reasonable priced brand. A++ for style.

Date of experience: September 27, 2023
California
1 review
0 helpful votes
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I shop for my teen daughter's clothes on SheIn. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes so many weeks so you better not be in a hurry to receive the items.

Date of experience: May 27, 2017
Florida
3 reviews
2 helpful votes
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It's okay
April 27, 2022

I'm pretty sure most people know what to expect from this website at this point. If you don't, everything is shipped from China and is pretty low quality. However if you go through a lot of clothes often and like cute temporary fits for events, it works. I change up my style a lot so it's convenient to have inexpensive items like this, just be sure to read the reviews. It's helpful that other purchasers have uploaded photos of themselves wearing the items so you can see how the clothing looks in real life and how it will fit you. Shipping can take about a week at the fastest speed and two or three weeks if you get the free shipping.

Date of experience: April 25, 2022
molly m. Shein Rep
over a year old

Hi. Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
2 helpful votes
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I would seriously give this company 0 stars if I could. Poor customer service and slow delivery (that's if you even get it). I've been waiting since I placed my order on April 16. It almost reached me until it got sent back to China because of an incorrect address due to THEIR lack of attention. I've placed orders from them before, but this time they've really screwed up. At this point, I can probably kiss my order goodbye. I hope you all read these reviews before ordering. It will save you a lot of time and money.

Date of experience: May 23, 2017
molly m. Shein Rep
over a year old

Dear Mariel,

Thank you for ordering from our website.
We checked your order, we provide the correct address to shipping company, but the package is returned this time.
We will contact the shipping company, find out the reason why it is returned.
And we will process the full refund to your Paypal account as soon as possible, you will receive it within 48 hours.

If you need any help, do not hesitate to contact us.