business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,198
quality
1,430
This company responds to reviews on average within 8 days
Ohio
3 reviews
7 helpful votes
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I am a HUGE fan of this site, they always have deals and their customer service is great!
All the clothes and jewelry i've gotten from there are amazing quality and even a privet carrier delivers my items

Date of experience: August 3, 2015
Minnesota
1 review
10 helpful votes
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The deeply discounted prices should be your first indication that the products would not live up to the expectations. Everything my daughter ordered was poorly made, flimsy fabrics, badly fitted. Do not waste your money.

Shein has reached out and offered a refund. I will remove this review when a refund is received.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
2 reviews
23 helpful votes
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If you want to encourage cheap labor and plagiarism, Shein is your quintessential stop!

Shein does not treat its employees well. 11-hours-long shifts on average, one day off per month, around 50 cents per piece for salary, poorly ventilated workplaces littered with bags of clothing and textiles, and no contracts. Please, think about those people. Put yourself in their shoes. Is this a way of living?

I hear you, clothes are getting more and more expensive, and most people can't afford local or eco-friendly brands. I can't.
Well guess what. Shein employees can't afford them either. Life is probably difficult for them as much as it is to you.

Date of experience: August 3, 2022
Canada
1 review
1 helpful vote
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LIES
June 25, 2023

I gave a 1 star review for 4 items When I go online to look? They've changed it to 5 stars. This company is probably using child labour to have such inexpensive products and they quality of the product is terrible. Do not waste your money. Pay more and bypass the return agony.

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Hit or miss
December 28, 2020

I ordered here a few times, clothes were okay in quality but I loved how they looked and fit. Overall, my only problem would be the shipping. I never really had a issue with their shipping but it's been a while since I ordered a pair of jeans and it's been stuck in transit with no tracking number. My other package is going smoothly and is arriving on schedule but I'm starting to worry if the jeans got lost or delayed since they are not notifying me about any updates. But besides that, hopefully I'll receive my orders soon. I'd recommend but be aware about shipping risks, always read the product reviews, and for sure check the sizes to avoid getting the wrong one. They all fit differently.

Date of experience: December 27, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thailand
2 reviews
14 helpful votes
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After reading the reviews on sitejabber, I decided to order a couple of dresses, tops & accessories from SheInside and will definitely be a returning customer! Website is super easy to navigate with a HUGE choice of products, really easy to order & checkout via PayPal. Great value for money too (I even nabbed several dresses for under $20)! Discounts are run on most items adding more value & the free shipping is a nice touch. Received my order in good time expecting to "get what I paid for" in terms of quality & cheap prices yet I was extremely impressed by the quality of the clothes. Nice fabric, doesn't look like it will wear out quickly either, simply wash and wear. Customer support was very helpful & quick in their response for the little questions I had.

Overall I would definitely recommend SheInside to anyone in the blink of an eye, for great quality, discounted clothes & fashion accessories. It has now become my go to site for fashion :)

Date of experience: April 12, 2015
Spain
1 review
6 helpful votes
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I ordered some swim wear from Shein, i understand that i take responsability for the undelivered item as i had not filled in the address area properly, so ive updated my details and emailed shein,i chatted with them and still 1 month later am getting no where, ive contacted the delivery agents 3 times no answer, shein advised me to delete my account and start another...Erm what happens to my orders... Erm oh well maybe wait for it to turn up it will only be a few more days...7 Days later still un delivered. What a Crappy customer service...

Date of experience: May 2, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
3 helpful votes
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I have placed 3 orders with Shein over the past 6 months or so. It's not Amazon so for those expecting your shein package go to show up 3 days after you order, it won't happen.

My orders come about 3 or so weeks after I place. I'm spending ten dollars on a dress so I really don't care. I've ordered 9 dresses and one top. 2 dresses were not what I expected, material said cotton but it was definitely a poly. Fit was way off on both. I sent them back using the return label. It took about a month but I did get my refund. All in all it's fine for inexpensive clothing. I have some great dresses which I wear regularly so that's a win for me.

Date of experience: August 22, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
0 helpful votes
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I'd give it no stars if I could. The clothes are of poor quality. They con you into free delivery and free returns and then slap you with a massive handling fee. It cost me £32 for my £13 order. Never will buy from then again. Stay away!

Date of experience: May 8, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
2 helpful votes
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The dress arrived after 2 months of waiting and the dress is totally different from the picture. The sequin were so bad that it cut my skin. The colour is totally wrong. It's in a bright cheap looking pink. The zip at the back is not even working because the sewing is so bad that once unzip, the sequin will fall off. Literally short dress as well. The dress is not worth the price. The waiting time is 2 months which is very unacceptable! Poor customer service as well. Sent 3 times emails to chase after my parcel! All they can do is to ask me to check with Royal Mail myself. I will never shop with sheinside again and would not recommend it to my friends too.

+4
Date of experience: December 13, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for bothering you
The reason is that we are in the middle of busy season. We are improving our speed of transportation. Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items

In fact, the measurement problem keeps bothering our customer and we are discussing with our factory all the time. We are improving the problem as much as we can.We would like to kindly remind you that when shopping online, slight color difference between the real clothes and the picture shown will be unavoidable. Hope you can understand this.
If you are not 100% satisfied with the color of your purchase from sheinside.com, you can return or exchange your items within from the delivered date.
Please feel free to contact us with this email: dispute@sheinside.com
Have a great day!

Saudi Arabia
2 reviews
9 helpful votes
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The Overall experience is good. Their products quality is very good. An aesthetic person should trade from here. This is one of the best online shopping site. I am satisfied with their product though a bit problem regarding delivery time. Hope they will overcome it.
I'd highly recommended.

Date of experience: December 30, 2014
Virginia
1 review
0 helpful votes
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Purchase perfectly!
July 26, 2015

Recently I ordered a Black PU Oversized Shoulder Bag from online at sheinside.com. Which was really different experience. Shipping duration was short. And when I received the bag it looked better than the picture. Always good deals on great products. Thanks very much.

Date of experience: July 23, 2015
GB
2 reviews
36 helpful votes
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I enjoyed my entire shopping experience. I found out about the brand sheinside on one of my favorite online sites, I also love that i can get points to buy more clothes and accessories for liking items via Facebook. What a great concept!

Date of experience: August 30, 2014
molly m. Shein Rep
over a year old

Thank you for your appreciation and hope to provide you with better service in the future!

Colorado
4 reviews
7 helpful votes
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Still Waiting for refund
February 27, 2016

Well... here it is March and I have not received a refund for items they received back 1st week of January. I will be giving all the info to my credit card company today. Save your self a headache. These are poor quality clothes and the worst service ever. I can only assume that by holding refunds for a very long time they are manipulating funds, robbing peter to pay paul.

Date of experience: February 27, 2016
molly m. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting so much time.
Thank you for choosing SheIn. But we sincerely apologize for leaving you such negative impression.
Sorry to hear that you are unsatisfied with our quality and you have returned items to us. This incident is really out of our expectation. Actually you can send us some images which can show any defects so that we can check for you. SheIn is a legal fashion company, we never shirk our responsibility. Hope you can trust us.
We also noticed that your refund has been done, it has been returned to your shein wallet. You can login your shein account via computer, then click "My Wallet" page to withdraw your refund. Hope you can kindly understand. You are our precious customer, we will do anything that we can to meet your requirements.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Virginia
1 review
2 helpful votes
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I've purchased from Sheinside several times before and have never had any problems so I'm not sure there are so many terrible reviews here. Shipping does take a while, but the website says it ships from China so naturally it's going to take a few weeks; I was able to track my order the entire time as well. My clothes arrived as expected. I purchased the Blue High Waist Floral Flare Skirt among other things, but the skirt was probably my favorite. The skirt looked like it did on the website and fit perfectly. Every brand has a different way of sizing their clothes so it's important to check their sizes instead of blaming the brand for something not fitting properly. I, for one, will definitely be shopping there again!

Date of experience: October 3, 2014
California
1 review
0 helpful votes
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Great service!
November 19, 2019

I've always loved shopping at shein! I wish there were stores or more pop ups in la! I don't mind online too cause shipping was always quick and efficient. Prices are affordable and everything is so cute!

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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Hasn't shipped?
August 22, 2016

I ordered over 100$ worth of stuff on Shein, so I got the expedited shipping which is the fastest. However it's been a week and I still haven't received? Will no longer be buying from this site if it always takes this long.

Date of experience: August 21, 2016
Washington
1 review
0 helpful votes
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I never got my refund. Its been 3 months. Shein stole 70 dollars from me and they don't have a customer service line to talk to anyone. Worst experience. Worst clothing. Fabric was garbage. Thin and cheap.

Date of experience: February 7, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Georgia
1 review
5 helpful votes
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I have made many attempts to contact Shein cust svc. No one will answer the phone *******500. They say free return but I've been blocked from making a return label. All outfits are much to small. You get what you pay for I guess. A most Terrible sight. I would only recommend that you run fast and pay a little more than to deal with this awful place.

Date of experience: May 12, 2021
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Florida
1 review
0 helpful votes
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Ordered items. Didn't stress on how long it would take. Long story short items ended up never needing delivered and were returned to sender. How you may ask? Somehow usps didn't have the right address. (There was no mistake, Shein likely gave the wrong address as it seems from others reviews they purposely do this)

Oh just have them reship it? It's not an option. Because it's sold out. OK why does that matter since I bought my item, the one they just received 2 hours ago.

Maybe they never even had the item. But they got my credit card and my address now. DO NOT BUY FROM THEM.

Date of experience: March 31, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.