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Phoenix W.

1
Level 1 Contributor
Florida City, United States

Contributor Level

Total Points
242

3 Reviews by Phoenix

  • SHEIN

4/27/22
Verified purchase

I'm pretty sure most people know what to expect from this website at this point. If you don't, everything is shipped from China and is pretty low quality. However if you go through a lot of clothes often and like cute temporary fits for events, it works. I change up my style a lot so it's convenient to have inexpensive items like this, just be sure to read the reviews. It's helpful that other purchasers have uploaded photos of themselves wearing the items so you can see how the clothing looks in real life and how it will fit you. Shipping can take about a week at the fastest speed and two or three weeks if you get the free shipping.

Tip for consumers:
They do have free returns and you can receive store credit or be refunded your original payment method so that's good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi. Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

  • Dolls Kill

6/19/21
Verified purchase

This is one of the few online clothing companies that I've never had a problem with. They always get my order correct, I don't receive clothing that seems like it's returned the way I have from others. And they also do free returns and will give you store credit within 48 hours of shipping the return back which is highly convenient. They also provide refunds now which they didn't do before so that's a great as well! Their clothes are a bit more expensive than other sites but they are actually good quality and they so a lot of different brands and styles that are alternative and unique. I'm only sharing this so other people can know which companies they can trust and what to expect. I also want to add that they offer two day shipping for $10 which I think is great because a lot of other companies will charge you a lot more to ship that fast.

  • Fashion Nova

2/2/21
Verified purchase

I filed a claim for a package that I never received from them. It shows delivered because it was delivered to the wrong address and I have photo evidence from the LaserShip showing that it was delivered to the wrong address. Fashion Nova chose to deny my claim and not give me a refund and not resend out the products. I will never shop there again.

Tip for consumers:
Just be careful. If your package gets delivered to the wrong address, Fashion Nova will not reimburse you.

Products used:
None because I never received the items I ordered

Service
Value
Shipping
Returns
Quality

Phoenix Has Earned 2 Votes

Phoenix W.'s review of Fashion Nova earned 2 Very Helpful votes

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