business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 8 days
Canada
1 review
1 helpful vote
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Poor quality
May 25, 2020

I bought work out clothes and a toothpaste/brush holder and to my disappointment looks like after 5 wash it will be worn out. I can't even set up the toothpaste inside the holder. For the price better buy from Suzy or any local brands in Canada on sale. Maybe I can use the leggings once in a while during summer but the rest did not fit. Ordered medium looks fits like small.

Date of experience: May 25, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
0 helpful votes
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I must say this store has become an addiction for me. Whenever I'm invited out and the style is casual, I stop here. So on and so forth. The styles range so much that just about whatever I need at the moment they have and I love.
Recently I purchased an wine Red Long Sleeve Embroidery Crochet Sheer Shift Dress for an engagement party and was the start of the show. Everyone wanted my source to the dress, and I almost didn't want to share. Lol. This store represents elegance and style. And it would be pie shame to bypass a fantastic place with fantastic prices

Date of experience: September 5, 2014
Singapore
1 review
1 helpful vote
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I love how shein.com is a one-stop-shop for everything from head to toe. This is quite rare on most clothing sites that usually have a very limited collection. I bought the Colour Sleeveless Graffiti Print Jacquard Dress at $13.90 thinking that it was too cheap to be any good, but decided to go for it anyway because it was so affordable. I was very pleasantly surprised when the item arrived by registered mail very quickly and the material was high-quality and cooling. Ive bought other dresses that were very flimsy and stuffy. Im now actually wearing the dress! Thanks shein.com!

Date of experience: March 4, 2016
Philippines
1 review
0 helpful votes
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Just awesome
September 17, 2015

I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!

Date of experience: September 17, 2015
Michigan
2 reviews
0 helpful votes
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Excellent experience!
April 20, 2015

My experience with Sheinside was excellent! The product that I ordered (white long sleeve loose shirt dress) was exactly like in the picture and fit very well. Ordering was very easy on their website and it arrived in a reasonable amount of time. Customer service is great and is always on chat when you need them. They have a wide selection of super cute clothes and I rarely see something that is over $20. Highly recommend ordering from this site!

Date of experience: April 16, 2015
Canada
1 review
1 helpful vote
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Shipping nightmare
March 23, 2023

Randomly canceled my order after saying it was shipped, half of it out of stock apparently. Sent 3 emails to reship which were ignored. No refund was issued until I pressed them, still waiting for it. Customer service is useless. Won't order from them again. Not worth the hassle.

Date of experience: March 23, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

California
2 reviews
15 helpful votes
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Liars
August 10, 2023

I wrote a review on Shein about receiving broken items and no way to contact customer service. They wrote back the reply below.
So….I go to their suggestion but no "message bar" in sight!

Reply from SHEIN
11 hours ago
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!

Date of experience: August 10, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

GB
1 review
5 helpful votes
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I have recently purchased more than £200 worth of clothes on Shein. 1. I had to wait for ages before receiving my order due to one item not available in the stock, but they don't show this when you about to purchase on internet. If I knew I needed to wait for so long before chasing the customer service I would have not bought the item. 2. The actual products were mostly poorly made which indicates massive mismatch between reality and website pictures. 3. When I asked for return to refund I was asked to pay for the shipment by myself. This means for any purchase that you are dissatisfied with if you don't order in the US, that's international shipment costs to be considered.

Date of experience: August 8, 2017
molly m. Shein Rep
over a year old

Hi Ameko,

Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, the item (tee170602704) is one of our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
We have strict quality assurance before each product is packed and shipped, if the items came with bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we will certainly help you return and refund.

Waiting for your reply!

Mexico
7 reviews
9 helpful votes
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I've had a good experience with Sheinside so far, yet I believe I've been lucky with my picks. Their clothes are cheap, they have free shipping and they have a great variety, but be careful, somethings may look very nice on the site and arrive made from cheap, costume-like materials. Some things are copies from other stores, so make sure you choose carefully.

Date of experience: April 15, 2014
AE
1 review
1 helpful vote
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Placed my order 10 days ago. Ever since have been following up on my order and every day I was told the order will be shipped in 1-2 days. Eventually I ran out of patience, as I had selected expedited shipping method and most items were to be shipped within 24 hours. Informed the customer care to cancel my order in case I do not receive a favorable response with regards to order shipment. Nothing received, and had to cancel after 2 weeks of waiting. Website seems all easy to use, however, service and logistics are very poor. Cannot rely at all, especially that I am shipping to a completely different continent. Hence, to avoid risk, had to cancel my order. Awaiting money refund.

Date of experience: July 12, 2016
molly m. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.
And we apologize if our customer service team didn’t perform the way you hoped would.

Our customer service have replied your ticket. Just one of your items has not been prepared well. We can ship other items out first and ship out the last one later, Certainly, it is okay if you still need us to cancel your order. Please reply us as soon as possible.

Apologies again for all the trouble. Waiting for your reply.

GB
1 review
0 helpful votes
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Ordered a simple striped top after reading the helpful reviews that were left for it. It actually arrived pretty quickly (just over a week) which is impressive considering the distance (China to UK). Overall I'm really pleased with the product and service. The clothes are cheap and so you get what you pay for but they're still cute and look lovely on! It's great for anyone on a budget!

Date of experience: May 4, 2016
New York
1 review
7 helpful votes
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Took my money!
May 8, 2023

Never received the items and Shein refused to replace them or provide a refund. They took my money and I have no product. They told me to track it down myself with the delivery service. This has never happened to me before. Extremely disappointing! Very bad customer service experience Shein!

Date of experience: May 8, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Philippines
2 reviews
0 helpful votes
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Shopping online can offer you a great experience, especially if you will shop at SheInside. I purchased White Sleeveless Floral Print Dress as my present to my lovely sister. The ordering process at this online store is amazing. Everything is easy and if you have some concerns, its customer service is always available to answer all your queries. In terms of shipping, I think it is a bit longer than I expected, but it did not matter to me at all when I got the item I ordered. I like its quality and design. Overall, I’m very satisfied with the service of SheInside.

Date of experience: April 29, 2015
Texas
1 review
3 helpful votes
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Ive ordered twice in this site already and all my purchases are legit and good quality! It fits me very well and true to its picture shown in their site! I love it so much. Yes it takes a while for the order to arrive but once you received it, all worth the wait i dont know why they say its a scam? Well i give them 5 stars for great service! Ill keep ordering for more cant get enough of the cute dresses

Date of experience: April 22, 2017
France
1 review
1 helpful vote
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Awsome... great
July 17, 2015

I purchased a black long sleeve jacket from sheinside.com. I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!
So happy with my purchase and have been getting lots of compliments!

Date of experience: July 14, 2015
Canada
1 review
0 helpful votes
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It is very hard for anyone to impress me but for the online fashion shopping experience I love Sheinside.com as an online shopper you will agree that biggest fear to wish for an on time delivery and for the right product like posted on the website. My recent experience with sheinside.com was tremendous which make me comfortable to buy future items in confidence. Secondly the styles I found for cardigan Knitwear were amazing I could not find any style in other online sites. For price I think it's reasonable but I will look for discounts and promotions hey that's why ppl shop online.

Date of experience: January 15, 2015
Singapore
1 review
5 helpful votes
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Service Recovery
August 3, 2015

Following my last review on the wrong item bring sent and poor service recovery thereafter, the retailer has since relented to my insistence on having the correct product being sent to me free of charge.

They have also offered me a discount for further purchases.

I thought it is only fair to out a closure to this episode.

Would I make another purchase from this website again? I am not sure at this stage.

Date of experience: July 31, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
First we are glad to hear that you chose SheIn again. We want to thank you for trusting us. But we sincerly apologize for all the inconvenience we have brought to you this time. Generally speaking, we always check every parcel carefully before the shipment, the incorrect size is out of our expectation. Hope you can forgive our careless. And sorry to hear that you are not satisfied with our return policy. We will communicate with our colleagues of SheIn and spare no efforts to find a way to improve the policy. Hope you can kindly understand. We are really sorry for the inappropriate proposal of our customer service, we sincerely apologize for that. But no worry please, SheIn cherishes its customers, any of your problems never be neglected. We think that your satisfaction is our best comfort. We have reshipped the dress that you ordered on August 1st. Because the tracking number needs time to update the information, once we got the tracking number from the tracking company, we will inform you as soon as possible. We will also improve the quality of our service in the future. Hope you can kindly trust us and give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Arizona
1 review
13 helpful votes
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Credit Card info stolen!
December 23, 2020

Ive been ordering from Shein for a while and never had a problem until now! I recently placed an order and the very next day I get notification from my bank telling me there was suspicious activity on my card! Someone took out a convenience check for $3,000 using my credit card info! I've heard of this happening to other people who have used their card through shein but never believed it until now. This will be my last order with them. Do not risk your credit card information it is not safe!

Date of experience: December 23, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Ohio
2 reviews
1 helpful vote
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Dissatisfied
December 14, 2023

I ordered Christmas presents the end of November, promised between 12/7 & 12/9. Thus far nothing. I attempted to call and cancel order and there is no way to speak with someone. Their delivery company DHL have already canceled my delivery but no one from SHEIN have acknowledge my concern. I am calling my Credit Card company and reverse these charges. I was a loyal customer until service wasn't their priority

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Date of experience: December 14, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Washington
1 review
0 helpful votes
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I recently ordered from sheinside and let me tell you, the experience was great. The website was easy to navigate and the shopping cart options were simple and very similar to other websites I am used to using. Even my not-so-tech-savvy girlfriend figured it out! After I ordered, the shipping process was pretty seamless. I was up to date with all of the necessary information to anticipate my order on time. I'd gladly use this company again and recommend it to others! I normally do not write reviews, but when I do it is for a really good service and I am overall happy with the outcome of this transaction.

Date of experience: April 3, 2015