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I wrote a review on Shein about receiving broken items and no way to contact customer service. They wrote back the reply below.
So….I go to their suggestion but no "message bar" in sight!
Reply from SHEIN
11 hours ago
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar. Please type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!
Tip for consumers:
Do not buy from SHEIN. They do not have any way to contact customer service.
Products used:
The earrings that did not arrive broken.
Holly S.'s review of SHEIN earned 15 Very Helpful votes
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Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.