I'm very happy with the company customer service I ordered a number of items from their website. None were as advertised, being of shoddy workmanship, poor quality materials and did not even resemble the pictures of the goods on the website. Just as bad, they also did not have proper care, fire or material labels so clearly the goods are substandard They never sent instructions. I went on the internet and i found their help contact info I contacted them finally they issue me refund and return shipping label i am so happy with the customer service DO NOT PURCHASE FROM THIS COMPANY.

I read the reviews before ordering and some said it was great so I ordered from Shein I will say I got my clothes 4 days later so that wasn't an issue, but I got my clothes and they looked like they were children sized, I got a jacket and it was stitched as an extra small on one arm and a small on the other. I guess I shouldn't expect that much out of the quality because they are made from sweat shops. I hope I get my money back though!

Do not trust this company. They spam all over instagram and all the good reviews are allegedly fake. I've heard of customers not receiving goods, there's no customer service. Avoid like the plague.

I've ordered from this site a couple times, maybe 5-6 times. I'd say that 1/4 of the items I purchase I end up not wearing. You have to be careful what you buy on this site. Since it's a company based in China you have to already know that shipping is going to take forever, but this is true no matter where you order, if international. I order amazon products from international sellers and it takes about a month, this isn't unusual. Second, it's again, an asian company so their "average" size is going to be an American 0 or XS. So don't order a one size article of clothing if you're a medium or large, that's just how it is for this store. Thirdly, not all their clothes are "crap," I have bought my share of tops, sweatshirts, and coats from here, and above quality, people who would risk shopping here are shopping for the style & not willing to spend a lot of money on it. Otherwise, why shop here? You can get similar styles that will last longer for a much more expensive price in America. I shop at sheinside and others too because you can experience a range of different styles for a cheap price, and you have to order knowing that you'll be wearing it in a month's time. Also before you purchase, read what the clothing is made out of, it is written on the clothing page. Be careful of polyester material clothing but cotton/canvas, are all fine. I don't think that this website is a "scam" but more that people are not used to this kind of "service" but otherwise, you get what you paid for.

I ordered a navy blue jacket and a multi-colored sweatshirt from this website. It was a total of $42.74, & i purchased the items the day after christmas. The payment was successful & the website said to expect your order in 4-7 days. This is the 8th business day & i still have not recieved my purchased items. I need to know what day they will arrive and i need the tracking information. If not, i need a refund of my money. My email is *******@gmail.com

Buyers beware. I'm a wholesaler. Ordered over 1000 pieces of merchandise from this company. Over 90% of the merchandise was either damaged or defective, some of the merchandise had toxic chemicals smells in th fabric to the point it would make you sick. They haggle with you when it comes it returns claiming they will send replacements. Why would you want replacement after receiving over 1000 defective and damaged merchandise. When they do finally give in and send you the return address; you will be stuck paying the return shipping fee. Attached are just a few photographs to show the public exactly what you might receive upon ordering from Sheinside. Defective, damaged, unassembled and broken merchandise, some items wrinkled and crushed beyond repair due to poor packaging, they also do not enclose a packing slip or any information as to how your return merchandise. You have to email them about 10 times back and forth before they give you their return address. BAD Business Across the board. Buyers beware.

For people like me out there, who love to dress up, avoid this one!. I am from India and the PATHETIC STUFF they sent me from SHEIN is NOTHING even close to what I had seen and ordered! And the best part is all these are cheap MADE IN CHINA stuff, which is so easily available in the footpaths of Indian cities! And I dished out a good packet imagining these will be at least good quality(if not high quality) stuff!
LEARNT A GOOD LESSON!

DON'T EVER BUY ANYTHING IN THIS WEBSITE! THEY RUIN MY DAUGHTER'S HALLOWEEN. THE PACKAGE WE ORDER STILL DID NOT ARRIVE. THEY NEED TO BE SUED OR SOMETHING. NO TELEPHONE NUMBER TO CALL TO COMPLAIN OR INQUIRE. BUYER'S BEWARE!

I can't get anyone to contact me on my order. I've been on the site to request a update on my order that I purchase on May 30,2020. Their reason for the delate is Covid19. That's far from the truth because if you are not the show you can get your order soon ad July 18,2020. Why is that you can purchase something in this month and get it in a few weeks. But I made a purchase on May 30,2020 and can't at all and it's pass 40days. Do not buy purchase anything from this company they are a fraud.

My daughters places ordered from Shein on June 2nd, there was no indication that they would need to pay a high Duty fees to have the parcel cross the border, when notified about the charge I refused the parcels and they were therefore returned to Shein the first week of July, We are now 1 month into the waiting process for a refund with still no reply from Shein and no refund given, I have sent multiple emails regarding this issue... their customer service is the worst of the worst, sincerely one pissed off Mother

Returned a complete order, they refunded part. When I chased them they told me to contact Hermes to get a return weight receipt. Tried calling and they informed me that SHEIN should specify this. Tried contacting customer care and they are totally unhelpful.
AVOID AVOID AVOID AVOID
Or be prepared for a battle with absolutely no care given…..

I've ordered from Shein once about a year ago, and my package actually arrived. The material for a dress and top/short combo were so thin and felt so cheap that I've never worn either, but it's not worth sending back. I tried to order some clothes in the beginning of June, but somehow they sent my package to the wrong state. I got ahold of them, after the package was already on it's way back to China, and told them TWO SEPARATE TIMES my correct address. At the end of June, I checked the shipping status and what do you know. They sent it TO THE WRONG ADDRESS AGAIN. I gave up, and asked for a refund. They say it takes 10-30 days to refund to your original payment, which is insanely long, or they'll put the money in your wallet on their website, in case you want to order more cheap clothes that may or may not ever arrive to you. Honestly I've never reviewed a clothing website, but go elsewhere. Literally, anywhere else.