business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,611
value
1,505
shipping
1,596
returns
1,198
quality
1,430
This company responds to reviews on average within 8 days
Rhode Island
1 review
0 helpful votes
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Awesome
July 19, 2016

I love this site! I just had my first problem after shopping with them for a while with shipping. Customer service was so helpful and quick to respond.

Date of experience: July 19, 2016
Indonesia
2 reviews
0 helpful votes
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I am very picky about my clothes, especially dresses. I have large breasts, wide shoulders, but yet I have very small hips and legs. Finding a dress is always a nightmare, so I'm very careful when ordering one online. However, when I found sheinside.com, I feel confident to buy dresses. Sheinside is one of the leading online stores that offer a variety of the latest and most fashionable clothing with high quality since 2008. Here, I find that most (almost every day) of the women's underwear fashion high streets of London, Paris, Tokyo, Shanghai and New York with a friendly price. All the dresses are nice. I feel like Sheinside dress made for me. In addition, Sheinside also offers high-quality accessories, and jewelry. I can pick up some accessories and jewelry to make me look more beautiful.

And even more awesome, they have free shipping over $30 so I always try to get a couple things because the savings on shipping is a lot. In addition, all of my orders came as scheduled unlike other companies on here. It definitely is not something to worry about ordering if you want it to look exactly like image! It fit perfect I love and I will definitely order from this company again. I really have not been able to find another site that offers so many things for the flights. Recommend it!

Date of experience: August 27, 2014
California
1 review
0 helpful votes
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So far, not so good
August 8, 2016

I purchased my items last Monday. I got a confirmation email along with a tracking number for FedEx. For the past several days it says a label hasn't even been created and that it's stuck in New Jersey?
I'm hoping you guys don't give me the same automated reply that you have given everyone else that it takes several days to prepare the shipment if it is a popular item simply because the tracking number listed the weight of the package, etc meaning the package with the clothing has to be floating around somewhere. In this instance, I would like to assume Fedex is the problem but seeing the reputation your company has built on reliability I presume it's not their fault. I haven't gone shopping in over a year, I was really excited to freshen up my wardrobe before school starts up again. It has been a week and no update, I project I won't get my clothing for a month.
If this doesn't go well I'm spreading the word not to buy from here! This is extremely frustrating, which is really disappointing because the clothes are so cute. Please fix this ASAP! I was hoping to be a long term customer but your site is extremely misleading with the "coupons" and the "ships in 24 hours". And I wish I could convey tone in this message because those were extremely sarcastic air quotes.

Date of experience: August 8, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on 2 August including 7 items. The processing usually takes 3-7 business days. Your items were shipped out on 5 August.

It normally updates the logistic information after 3-7 business days when the label is created. That is to say, the logistic information will update after your package arrives in your country. Hope you can understand it kindly. We check that the shipping label has been created. The status will be updated when shipment begins to travel. Please wait a few more days.

Apologies again for all the trouble. Waiting for your reply.

Ohio
1 review
6 helpful votes
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DO NOT ORDER FROM THEM.
September 13, 2015

After waiting three weeks I have finally received my package. The shoes look like they could fall apart at any moment, the clothes look like they should fit a doll not an actual human. I am trying to get refunded and they won't even cover my cost to return the items back to CHINA from the STATES. Which I'm sure will be another $30 I am giving this horrible company. DO YOURSELF A FAVOR AND NO MATTER HOW CUTE THE ITEMS ARE DO NOT ORDER THEM.

Date of experience: September 10, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting.
We are sorry to hear that you are not satisfied with the items. Generally we check every item very carefully before the shipment. About the quality, you can send us some photos which can show some differences and defects so that we can check with them. And there will be 2-3cm error because of manual measurement normally. You can also send us some images with clear measurement so that we can check with them. After confirmation, we will be responsible for any size or quality problems caused by us. Maybe there is some misunderstanding between us, actually, you just need to return your items to our US warehouse. Hope you can kindly understand. About the return shipping fee, our web has noted that customers should pay the return postages themselves. Hope you can kindly understand.
Please remember that you are our precious customers. We never try to deceive you and all our customer service are trying their best to help you solve your problems. We always put your satisfaction in the first place. Sorry for leaving you with such a negative impression and we sincerely apologize for that. We promise we will do better in the future.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Florida
1 review
0 helpful votes
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Scam Alert
November 9, 2023

Ordered items October 14,2023 here it is November 9,2023 still haven't received my order just a bunch of excuses then they stated they will refund me 10-18 days that's just as long as I waited for my order now I'm seeing some refunds never get refunded I'm getting a layer this unacceptable

Date of experience: November 9, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

India
1 review
0 helpful votes
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Sizes
August 29, 2017

Hey! M from inda, i just want that you guyz should makeout dresses for indian sizes and personality too... specially in large sizes xl, xxl n etc we would be grateful to you guyz. N i loved my first shopping with you guyz tysm. Love n kisses:*

Date of experience: August 29, 2017
molly m. Shein Rep
over a year old

Hi Amrita,

Thank you for ordering from our website.
We will certainly provide more items for India size and personality in the future.

If you have any other concern, do not hesitate to contact us.

SHEIN Customer Service

New York
1 review
0 helpful votes
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No update
February 29, 2016

I need a status update and can't seem to get in contact through their page. It says label was created but it still has not been sent since last week. I need this now.

Date of experience: February 29, 2016
molly m. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for keeping you waiting.
As the logistics company needs time to update the information, sometimes we could not get the detailed tracking information in time. As you mentioned that your package has been shipped our one week ago, we also noticed that your package has been arrived at your country already. You may receive the package very soon. In order to protect your presonal information, we will give you the trcking number and link of your package via email later. Hope you can kindly understand.
Really sorry for all the worries we have brought you. Please accept our sincere apologies firstly. Actually you can login your shein account via computer, and then submit a ticket to contact our online customer service directly. All the employees of SheIn are willing to help you. We also will improve the quality of our service and do better in the future. Hope you can trust us and give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.

New Jersey
1 review
0 helpful votes
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Scam
October 21, 2017

I order something that was on sale online. They still had my size for a size exchange. Due to the item price going back up again. Told me it was sold out. To reorder.

Date of experience: October 19, 2017
JUDY G. Shein Rep
over a year old

Hi Lala,

Thank you for ordering from our website.
We checked your order, both of the items you ordered are sold out now, please check on our website.
And we have received your returned package, and we will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.

If you need any other help, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

India
1 review
10 helpful votes
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Worst Return policy
February 6, 2018

How can someone ask customer to pack and send the product by wasting their own money.

Waste of time and money. I Would request shein to concentrate more on those features rather than advertising

Date of experience: January 31, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
0 helpful votes
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First purchase and absolutely can't pay me a million bucks to purchase from this site again. YES, I am officially raging for the first time online. Shipped it from who god knows where to Canada, package said delivered... never got it! Sure I got the photo that it's in my apartment lobby, but I went to the exact location and never found it. Then... trying to contact them... good luck with that! You get a robot that is absolutely not helpful at all and is captain obvious. Then after that. It eventually leads you to submit a ticket. Which is... 24 hours long... what?! I'm leaving to travel and I don't have 24 hours to wait until someone gets back to me about a package that I supposedly got. Probably someone stole it. Get better service, maybe not 24 hours. MAYBE actually have someone who people can talk to when they are freaking out. Next time. Well there will not be a next time. But for those reading this. If you dare to try ordering from SHEIN. There are chances you won't get your package. So buy something small to test it out or just save yourself some anxiety and headache and don't order from them.

Date of experience: December 13, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!

Czechia
1 review
0 helpful votes
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Terrible. My first package came without problems but as I can see it's applying almost on everyone and now I am not getting any update last is shipped. If package won't arrive I done with SHEIN. I ordered in total value of 118 EUR and I might not see my package. Tracking number is EB*******CN.

Date of experience: August 26, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Maryland
6 reviews
39 helpful votes
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Ok readers, I'm back. I recently wrote a review - the absolute truth - about Shein.com. I won't rehash the entire horrific experience, but believe it or not the saga continues. I thought we were done. Judging from the numerous mindless correspondences they're sending. It's obvious we are not.

They have written me no fewer than 12 times asking the same questions and promising to provide a "call ticket" to pick up or pay for a sweater I cancelled one half hour after placing the order. It has been one huge nightmare. It seems no one has read my countless emails detailing the problem over and over again. Then I get more emails from them asking what my problem is... or, if you can believe this, to buy a few more sweaters from this company.

How can they possibly remain in business? Why are they still operating? The merchandise does not come close to the pictures. They don't have a handle on basic customer care protocol. They are not organized. Their policies are empty. There's no one to speak with. There is no phone number provided. I promise you this: no matter how tech-savvy you are - one simply can not get through their convoluted website to get answers to anything. I repeat - ANYTHING.
They - folks - are hiding behind their cheaply-constructed product line. Speaking of line, they should find another line of work... because business retail is not their calling!

Date of experience: February 19, 2016
molly m. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry that our item can not meet your requirements.
The slight difference between real items and shown pictures can not be fully avoided because of pixel and light problems. Hope you can kindly understand. We know that you have contacted our online customer service before, have you returned the item to us already? We need to confirm with you. Actually you can send us some images which can show any clear differences, we never try to neglect your problems. Hope you can trust us.
The item you ordered belongs to "Ships In 24hrs" list, so we shipped your order soon. Also due to three-day holiday before, it caused a little delay of our reply. We sincerely apologize for that. Once you meet problems, you can contact us via email or our online customer service directly. We promise that your problems will be solved perfectly.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.

North Carolina
1 review
0 helpful votes
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I was looking for a New Year's dress and a friend recommend SheInside! I was impressed with the reasonable pricing and all the merchandise they had for me to choose from! It was so hard to pick one, but I chose the Black Cami Plunge Criss Cross Dress! So cute on me I wish I could upload pictures. My dress was so affordable and free shipping helped a lot! I already have dress, it took no time for me to receive it! I will be shopping here for now on.

Date of experience: December 18, 2015
Virginia
1 review
2 helpful votes
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I ordered my clothes about two weeks ago and received them today. I picked out two dresses and a shirt and was very pleased with the quality--they were all very pleasant fabrics on the skin. Aside from that they wore well and were the size it said they were on the site.

Now, that might not seem like such a big deal, but many websites that you buy clothes from might say one size but end up being about three sizes too small. So of course I was thrilled that this was not the case.

The quality was also very good. As in, how trough the fabrics were. Now, I don't mean you should go stick these clothes with spikes or anything but I do mean that you can expect the clothes to hold up to everyday wear and tear. They're not going to break just because you have a toddler who pulls or your sleeve or tugs at your shirt's tag.

All in all, considering how utterly busy the shopping and shipping rates and lengths can be this time of year, I'm glad I got my stuff as soon as I did! This company is amazing, and you should shop here if you want good clothes for good prices.

Date of experience: November 20, 2014
Colorado
1 review
0 helpful votes
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Workers
February 22, 2023

When i went there it was just not okay they were like screaming and rude to them like for what whats the point dude this need ti change like why do u do it i will sue

Date of experience: February 22, 2023
molly m. Shein Rep
over a year old

Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
0 helpful votes
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I've been shopping at shein for a long time now recently I've been noticing there car price and their checkout price has a huge difference and then I start investigating on it and I see that they show you one price and then they put full price on it and then they give you the discount. So eventually you get nothing discount and I've been trying to fix that with the customer service but unfortunately they stick to with their false advertisement and marketing. I'm not Happy at all... I will do shopping with them. Maybe 1's every 6 months instead of twice a month. I'm very disappointed the way they took care of the situation. When I showed them the evidence yet their stick to with their false calculation. If my card is showing I have $155 worth of clothes for 10 item. I should get my discount on top of 155. Not what they're saying 207 we're back 207 came from. I even don't know so they need to fix their pricing. They need to show the proper pricing and people are okay with that price. They can go ahead and pay for it. It should not show them one price and then charge them another

Date of experience: June 26, 2023
molly m. Shein Rep
over a year old

Hello, For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

AE
1 review
3 helpful votes
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Closet dream come true!
January 13, 2018

Stumbling upon SheIn was perhaps one of the greatest things that happened to me. The price that we pay for such awesome quality stuff, that would perhaps cost double or triple or even more in stores, is unbelievably remarkable and the most attractive thing when shopping at SheIn (other than the obvious fact that you can get almost ANYTHING at SheIn, from basic everyday wears, to formal and party wear). I now only shop from SheIn and I love it!

Date of experience: January 9, 2018
Illinois
1 review
1 helpful vote
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I received my clothes within two and half weeks. I placed my order Thankgiving Day. My order was recorded as having been delivered Nov 29th. I contacted them to say I hadn't received my items. Several people tracked the delivery and I received the items Dec 5th. Very attentive customer service and it was all worth the wait. I will be a return customer.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2017
India
1 review
1 helpful vote
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Sheinside is one stop shop for women. I have purchased third time from this website and again I am totally satisfied with the service and the delivered product. I’ve bought some outfits and pants from this website and loved them very much. The order was delivered a day before expected delivery time. The website has different categories for women‘s dresses and accessories. They have dresses which is in latest trend and accessories as well. The website has search system to explore from thousands of products. The style, color and fitting is very impressive and I hope that I would have purchased more dresses from Sheinside. Once I was gifted necklace from one of my close friend and I was very much happy as it looks so beautiful. I highly recommend this website for those girls and women who want to purchase dresses in trend at an affordable price range. They have a wide range of fab clothes and also have interesting discount schemes which really help you to save more dollars. In future I am going to purchase all my outfits from Sheinside for birthdays, parties and for other important occasions. I am very much satisfied with their service, deliver procedures and products available on website.

Date of experience: November 17, 2014
California
1 review
0 helpful votes
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I bought a Blue Long Sleeve Galaxy Cat Print Sweatshirt. The first time I wore it was to a work function. It went over very well considering that I am preschool teacher. The kids in my class and loved it. They started laughing about it when they started describing things that the cat could be doing with the glasses and the laser beams shooting out of its eyes. Kids love the strangest things, my co-workers loved it too. They kept asking where I bought it and of course I told them since then I have seen them wearing things that they have bought of this website. It is not everyday that you see a shirt like this, primarily if you work within the school system and you are supposed to dress professionally most days. I bought my niece a Pink long sleeve barbie print casual sweatshirt also for her birthday. She has always referred to herself as a Barbie because of her natural blonde hair and olive toned skin. She looks like she has a tan all year. But when you are fourteen you do not want to think about little kid toys but sometimes they stick with you throughout your life.

Date of experience: December 5, 2014