It was the worst shopping experience!
I have ordered flare pants in the correct size and a couple of size larger, just in case they run small.
Both sizes are practically the same length... EXTREMELY SHORT!
I haven't ordered in size Petite either.
AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE.
WASTED MY MONEY!

8 had a few dresses and over shirts I was ordering the dressed were 4.00 n something. The over shirts were 1.00 n something each I was buying 3 or 4 dresses and 2 or 3 over shirts. I had them in the cart going 2 pay and after a a 10.00 coupon it came to 41.00 and something how the hell does that's work? Ridiculous!

I recently discovered unauthorized debits on my account from Shein, which I never authorized. It was 5 transactions. This company withdrew money without my consent. I had to contact my bank to dispute the charges and block further transactions. This experience has been frustrating and time-consuming. I strongly advise others to check their statements carefully and avoid dealing with this company. If you've had a similar experience, report them to the appropriate consumer protection agencies.
Very frustrating and disappointed!

Been trying for 2 months to get in touch with SHEIN contact support finally got in touch with someone today and the refuse to help me cause the time exceeded the limit wouldn't refund me or give me what I ordered I'm not happy my neighbors wouldn't take my package never had a problem before but never shopping on here again

I heard 2 customer representatives talking in jollibee. One was bragging about how she handled customers, letting them wait and wait. She also ends the chat when it's taking too long. Kasi kailangan nya makaquota. One of them blaming SHEIN for their poor quality. "Nakakainis ang daming returns. Puro damage" The other replied "Ang pangit pa ng tela at ng tahi kaya ang daming reklamo"

SHEIN customer agents should keep every conversations confidential. They are so MARITES. A breach of confidentiality. Agents can't share conversations to anyone. More so naming someone. Remember, coffee shops, restaurants, convenience stores are not confession booths. BTW, I can't remember the exact date this customer agent named & defamed a customer. It was between December 9-14

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane!

A copy of the email below.

2025-02-20 14:17:56GMT+0800
Good day!

We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly.

Best Regards

SHEIN Customer Service

I've been speaking to customer services for over a week now and they refuse to help. My parcel has gone missing, it's not the first time but I didn't pursue things the first time it happened.

They say they need proof. I've sent them several screenshots and copies of emails from the logistics company, as asked, but they still won't help.

I'm very disappointed with their customer service. I've been a loyal customer for a few years now.

STAY AWAY! It seems great at first but then they start messing with your account. Don't let you use points you rightfully earned, cancel orders on you, don't allow returns like they say and activate/deactivate your account whenever they want. Absolutely horrible!

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

I think the quality of many of Sheins products are great for the price. I have issue with the "free gifts", I truly believe it's a scam. I was supposedly 0.01 away from "earning" my 5 free gifts yesterday after placing a large order, all I had to do was invite one friend to receive my 5 "free " gifts. I invited 2 friends both of which ordered something and still today I am still playing that puppy game to win the supposed 5 free gifts. And the closer you get to winning to lower the points they give you for winning any particular step within the game. I feel like a greyhound race dog chasing the fake rabbit around the track, I don't think I'll ever catch it. And it's a dang shame because I will get to the point that I won't even do business with them anymore, I don't like to be scammed,especially when I'm spending money with a company. I had honestly hoped SHEIN would be better than Temu but it seems to use the same scam tactics.Do better SHEIN!

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄

I washed my entire order along with some of my own expensive clothes and a sweater exploded in the wash, embedding thousands of fibers in everything in my order and infesting my whole house as well as ruining my washing machine, costing me upwards of $1000. Shein is refusing to refund my order without me sending everything back despite having photographic proof. I am unable to send back as I have a disability and already threw much of it out as the fibres were infesting my entire house

I just received an order, that my package had been here. I waited a week and a half, and got to the doorstep and there was no package there. Their customer service was very nonchalant. Only offering me a refund. I was very pissed off. I had to drive 30 minutes to a message, that had said my package had arrived, going there and finding out there was no package there. No call from delivery driver, saying it had been dropped off. Just a text message. I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever, use their service again. And I recommend that no one, get deliveries from them.

The items are defective. Some sent me 1 item instead of 3 items. You can not return it. They refunded me 1 item out of 5 incomplete orders.
The time I spent on dealing with customer service is not worth the money. They got over $50.00 out of me for useless crap. Hope they are proud of themselves.

I have been purchasing Shein clothing and home textiles for approximately a year.

I found the clothing to be of decent quality, and true to the images and descriptions on the website. Home Textiles were usually cheaper materials and smaller than presented on the website.

My issue is that recently a purchase was made through a vendor who posted an item that was significantly lower price then other items of similar design. I purchased this item and it was given a tracking number that was fraudulent, as verified through my local post office. I notified Shein and customer service advised that I had to wait for the process. The vendor refunded the money, however to repurchase the item would been significantly more money.

In researching the vendor, I noted that all of the reviews on the now closed store had the same review,"item not received wrong tracking number". It seems this vendor sold items at lower prices, put in fraudulent tracking number, and refunded the money once the complaint was made. Why would a vendor do this? To collect payment information and addresses for fraud or worse, to sell my information.

When I brought this to customer service attention, they commented that "it's a pity" and that they could not do anything since the money had been refunded. I had contacted them twice before the money had been refunded and they told me to wait.

I had also provided them with screenshots of all of the complaints, and the closed store that I had purchased my item from. They had no response regarding this shady vendor, nor any remedy. Just, you've been refunded (which was part of the scam).

I feel that Shein is complicit in allowing their customers data to be compromised by their Marketplace vendors.

Shein countering accusations of fraud with pad answers from customer service is an insult to your customers. Advocating for your vendors who may be stealing from your customers in your name is not good business.

Well I appreciate it the value that Shein offered on its clothing and Home Textiles, I now have to monitor my credit card statements for fraud. I don't know if the trade off is worth it. I will not be doing business with this company going forward and I suggest others take this review into consideration before they do business with this company as well.

I ordered 20+ dresses to ensure that 1 fit great and was the correct color for my daughter's destination wedding on Nov2 2024. They were delivered Oct 11,2024. Couldn't even choose one until I got to the destination on Oct 31. Was going to return what I didn't choose for wedding. When I got home I found my dad in a coma. Had to take him off life support on Nov 10th. The funeral was Nov 16. I had to pay 100% of it myself. I needed the $ from my dresses I was going to return. I tried to return them a few days after the funeral and have been denied everytime I tried due to it being outside the time frame of 30days from delivery. So I was Apx 2 weeks outside the time frame. I didn't even know I only had 30 days. I thought for sure I had at least 60 days. Returning dresses wasn't on my mind until the day I tried to return them. They refuse to make an exception. It's ridiculous and unexceptionable that they will refuse my return. I will provide proof of wedding and death certificate if I have to. I need shein to let me return these. I try every week since Nov and keep getting denied.

If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.

I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.