Katie Z.

Absolutely horrible horrible service and customer service! Would be a negative star review if I could. I called several times about the placement of my trash cans by their men. They placed my trash cans right in middle of my driveway where I was unable to get around them and I live on a relatively busy road with nowhere to go to get out and move the trash cans. I would be forced to stop in middle of my road, get out with the risk of getting hit, and move the cans as quickly as I could. ABSOLUTE WORST CUSTOMER SERVICE I HAVE ALSO EVERY RECEIVED! They don't care about their customers in the slightest.

Absolutely terrible customer service and out of this world shipping costs. My mother-in-law purchased a Groupon for Shari's Berries and was so excited to purchase their chocolate covered strawberries. I told her I would help her place the order. I helped her place a dozen covered strawberries in her cart for $34.98. We applied the Groupon code for $30 off. Got to check out... $14.99 for shipping! For goodness sake. I couldn't come to terms with this price so I stepped away and came back to place the order. Mind you, not even 24 hours later and didn't change ANYTHING, the shipping went to $16.99! How does that even happen?! I contacted customer service asking why this happened. Below is the conversation I had with the customer service rep. To sum it up, basically the customer service rep said she can't do anything about it. THAN WHAT DOES CUSTOMER SERVICE DO?! Absolutely highway robbery! Terrible, unethical and down right gougers. STAY AWAY!

Kathryn L (5/11/2018, 7:51:38 AM): Thank you for contacting Shari's Berries! My name is Kathryn, I can help.
Me (5/11/2018, 7:52:27 AM): Hello Kathryn. I went to place my order the first time and my shipping cost was $14.99. I came back not even 24 hours later and the cost is now $16.99. How can this happen?
Kathryn L (5/11/2018, 7:53:33 AM): Did you add to your order? Were you using a discount?
Me (5/11/2018, 7:53:51 AM): No I did not add to the order and I am using the same discount code which is a groupon
Me (5/11/2018, 7:53:54 AM): so nothing changed
Me (5/11/2018, 7:54:02 AM): except when coming back the shipping increased
Kathryn L (5/11/2018, 7:55:00 AM): Groupon you must go through the link provided by Groupon in order to redeem it.
Me (5/11/2018, 7:55:11 AM): Yes. I am aware... I did so
Me (5/11/2018, 7:55:31 AM): And doing so I did it twice and the second time the shipping increased when nothing was changed
Kathryn L (5/11/2018, 7:55:50 AM): If you left it in your cart you will need to go back to the link and enter the site again.
Me (5/11/2018, 7:56:35 AM): Ok. Again... I did that... Why did the price change?
Kathryn L (5/11/2018, 7:57:18 AM): I don't know why it would change. Our average delivery is $16.99.
Me (5/11/2018, 7:57:30 AM): So why did it show $14.99 the first time?
Kathryn L (5/11/2018, 7:58:02 AM): Unfortunately I do not know. The computer automatically computes the delivery fees.
Me (5/11/2018, 7:58:20 AM): Is there anything you can do to make the shipping $14.99 again?
Kathryn L (5/11/2018, 7:58:43 AM): Unfortunately I cannot do anything with the shipping.

They have by far the most unsatisfactory customer service support. I wasn't pleased with their product and asked for them to send corrected ones and they wanted me to jump through hoops to get the items back to them and then wait to have better non-damaged items that had been corrected sent to me. Needless to say I didn't have that much time. I then was tricked into purchasing the Zazzle Black 2-days shipping. I called trying to get it fixed and they could care less. So now I try to use this $40 shipping membership and come to find out it is only 2 days AFTER the product is manufactured! It can be 7 to 10 days for the product to be manufactured THEN 2 days to get to you. Not worth it!