Fool me once shame on you fool me twice shame on me. This is the second time I have depended on Sheen to ship something and get it to me before the due date and this is the second time that I have not received my shipment and had to purchase elsewhere because of time constraints you can bet I will delete my account as soon as this is resolved.

My SHEIN account has been unfairly suspended since Sunday with the vague message "unusual activity." I've done nothing wrong, yet despite 4 days of repeated contact and sending screenshots, customer service has only given generic copy-paste replies and no explanation. Because of this delay, I lost the chance to buy a rare limited-edition item I had saved for weeks. I've now escalated this to Resolver UK and will be pursuing further action if it isn't resolved urgently. This has been a terrible customer experience, and I think others should be aware. Ticket #GEUTKWAHYKHRH5X. UPDATE: Hello, Thank you for your response. I understand that your system flagged "unusual activity," but your repeated generic replies do not address the impact this has had on me as a loyal customer. My account has been suspended since September 28 — now over 10 days — and because of your inaction, I have already lost access to multiple items I intended to purchase, including limited-edition products that are unlikely to return. I require a clear explanation of what triggered this suspension, a timeline for when my account will be reinstated, and confirmation that this issue is being actively reviewed. Your current responses do not resolve the problem or acknowledge the harm caused. I hope you will take this matter seriously and provide a proper resolution promptly.

Shein falsely claims that my package was delivered, but the tracking clearly shows otherwise. I provided my correct address in Massachusetts yet the package was marked as delivered in Sebring, Florida. This is fraud. I never received my order, and customer service refused to help or refund my money. Shein steals from customers and takes no responsibility for their mistakes. Stay away from this company.

My order was delivered to an easybox just 300m from my home, yet Shein refused my return at the same place and told me to pay expensive shipping myself. Customer service took two days to reply with a useless "no," claiming the service doesn't exist in my area — even though I live in a premium zone full of easyboxes and couriers. Ridiculous and unfair. I will never order from Shein again.

My shein account was hacked … bank wanted to verify transaction. Shein told them I received some of the items. I did not the hacker used my card and email it's been a nightmare I'm out of $503. Shein lied and now I'm in a whole.

Terrible experience with Shein. Order ref: GSO12L07M00NV8A.
On June 27,2025, Shein blocked my account while I was still within the legal return period. Since that date, I have been contacting customer service almost daily to resolve this issue, but I only receive irrelevant automated replies.
For another order under the exact same circumstances (paid via Revolut), I was refunded. But for this order (paid via Klarna), Shein refuses to process my return. It has now been nearly 3 months of going in circles with no real customer support.
This situation is unacceptable. I have activated my legal protection insurance and will file a complaint with the police if Shein does not provide a clear solution. Very disappointing and unprofessional. All emails and screenshots have been saved as proof.

Fake company full rubbish costumer service they just rubbing people for bad quality. And when they send you gift for invite new users they not given gift they canceled. They are worst online shopping in the world they are sending fake and rubbish item to costumers. Please don't waste your money in those rubbish item. When you want resolve your issue costumer service to late Ansering they are rubbish I am finished and invited over 40 new users where is my gift? Why frozen my gift what's reason?

I returned 3 items following Shein's return policy - photographed items to be returned, got proof of postage from evri. Shein are saying when they only received 1 out of the 3 items and asked me to send them a video of me packing the clothes in the package - really! They are refusing any refund even the 1 they say they received, no wonder they are so rich. Having read lots of customer service reviews and business reviews this company is unethical and scams customers, be advised do not use.

It is very disappointing to share my experience with SHEIN customer care. I placed an order including essential travel items 10 days before my travel date, and to ensure timely delivery, I had been following up for over a week. Despite calling more than five times, no one in customer care was able to assist me. My last interaction with an agent named Mr. Mohamed was extremely unpleasant—he was rude, arrogant, and disrespectful. Due to this lack of support, I had to extend my travel ticket three times, which cost me additional money. To make matters worse, my package did not arrive on the promised delivery date, and I received no effective help from customer care. This has been the worst service experience I have ever encountered.

I WILL NOT DO BUSINESS WITH YOUR COMPANY YOU HAVE NO CUSTOMER SERVICE WHATSOEVER.
TO THINK I NEED TO PAY A SERVICE TO GET INFORMATION AS SIMPLE AS AN INVOICE. THE CLOTHES I PURCHASED WILL BE GOING TO CHARITY
YOUR WEB SITE IS DISGUSTING TO USE, YOU SHOULD TAKE AN EXAMPLE FROM TEMU THEY LEAVE YOU FOR DEAD. EX CUSTOMER, CORALIE WESTERN On, Tue Sep 09 2025 20:35:34 GMT+1000 (Australian Eastern Standard Time), SHEIN <*******@news.shein.com> wrote:
---------- Original Message ---------- Time is ticking! Use it before it's gone! Unsubscribe | View in Browser SHOP NOW CURVE KIDS MEN HOME 20.00% OFF Minimum Spending: AU$0.01 Code: au205 Expired time: 2025-09-12 (UTC +8:00) FIND US ON APP You received this message because you've registered or accepted our invitation to receive emails from SHEIN, or you've made a purchase from SHEIN. com. Please Note: to stop receiving emails, click on the UNSUBSCRIBE button above/below, and do not directly reply to this email, as this email was generated automatically and thus your unsubscription request will not be processed. Please contact our customer service if you have any questions.
112 R obinson R oad #03-01 Ro bin son 112 Singapore
Privacy Policy | Conditions & Terms

WAITED ALL DAY 8/31/25 FOR OUT TO DELIVERY NOTIFICATION. SAYS DELIVERED@ 10:17PM ARE YOU SERIOUS?! SPEEDX TOOK MY PACKAGE. SHEIN KNOWS THIS IS PIECE OF TRASH COMPANY THAT IS PLAYING WITH PEOPLES TIME & MONEY. SHEIN IS STEALING MONEY KNOWING WE ARE NOT GETTING OUR MERCHANDISE. I AM CONTACTING MY FAMILY'S ATTORNEY. SPEEDX IS SCAMMING WITH SHEIN. I WILL NEVER SHOP SHEIN AGAIN!

First denied to pay my due refund, bloody useless company. Then in second order missing items they denied can't help
Me. Scammed my money. Useless customer service puppet. Scammer

My clothing take so long to arrive. My tracking says it is at my city's airport since August 19th, but it is August 24th now. The customer service don't seem to care, they reply nonchalantly saying it will be there on time. Totally disgraceful.

"I bought a trouser from Shein but I cancelled it immediately. For the past one week, I have been calling them regarding my refund, and they keep saying that they have initiated the payment refund. What kind of initiation is this that hasn't reflected in my account yet? They say it takes 7 days to reflect in the account, but I would call this a fraud because I still haven't received my refund

Title: Extremely Disappointed – Missing Items, No Refund, Poor Customer Service After leaving a public review about my Shein order, I finally received a response asking me to contact customer service—again. I did, only to be told once more that no further refunds would be issued. I'm missing over $200 worth of items from an order that totaled more than $350. Shein only refunded me $57 for two missing items and refused to take further responsibility. What's worse is that I had already contacted customer service multiple times before the review, and none of my concerns were taken seriously until I went public. Even then, nothing was resolved. The service was dismissive, and the resolution was unacceptable. Now I'm forced to dispute the charge with my bank, since Shein failed to deliver what I paid for. I'll also be leaving a review for Afterpay, because neither Shein nor Afterpay protected my purchase. Shoppers should be warned: if something goes wrong with your order, you'll be left to deal with it alone. This has been an extremely frustrating and disappointing experience. I will never order from Shein again and cannot recommend them to anyone. – Mavis Santiago

Purchased from this company for several years. Returns were easy that all changed. I've left comments under several of the really dubious new practices they have in place-but I did not see this one mentioned so to add to the list – when you see an item at a good price and you purchase it. It shows up in your orders as a refund later - no reason just you're not getting it. Here's your money back. This has happened time again with items I looking forward to receiving - so if it looks like the price is too good to be true- it is.
Also note the puppy game now rewards 10 times less for a purchase than it used to and you'll need 300,000 points minimum to complete the last %

I can't figure out how to return clothes that don't fit. I spent an hour trying to figure out how to return a couple of items and it becomes a loop where they continuously ask for the order number which has to be copied then you start all over again! The clothes look and feel cheap. Even writing a review they make it as hard as possible.

I recently made a purchase on Shein - I never received the item. Contacted Shein and they sent me a tracking number - the tracking number is for a different address. When I called the post office - not only is the tracking number for a different address but the post office said the item is only 8 ounces - which could not be my item - which was much larger. Shein refuses to give a refund. You cannot say you were not warned.

I ordered a few items from their website recently and was I decided on one of those items so didn't return it immediately. Shein have coupons that they allow you to use and when I returned all except one item they said that the coupon was no longer valid and took this amount off of my refund. Not only this but when I said I would therefore return all the items and have a full refund they refused point blank telling me that I wouldn't be issued with a full refund which I'm not sure is actually legal. I have therefore paid a lot more for a dress than a)it was advertised for and b) was unable to return it and receive back exactly the total of what I had originally paid for all items. People watch out as I didn't know this was happening and will never shop at Shein again!