Sendle

Easy to use, great pricing. Although pick up window too large & they dont always pick up on the booked day.

I was receiving a parcel via Sendle to my residential address. On the day it was supposed to arrive, I was at home working in my front yard. I received an e-mail saying the parcel had been delivered to reception and included an image of an indecipherable signature. Immediately knowing that the parcel was delivered to the wrong address, I contacted Sendle via their help facility asking them to contact the driver, to which they did response reasonably quickly with a refusal to have the driver contacted. Despite multiple urgings during that day, Sendle steadfastly refused to commence any action until the end of the day.

A week later I received advice that they had looked into the matter and that the driver had said he had placed the package at my front door, that the notation of Reception was an error and that I should have another look around the house.

Furious at being accused of lying, I asked how the driver's version could be believed when the item had been signed for, yet he now says it was left on the doorstep where there would not have been a signature. Sendle refused to answer this question but rather gave a long response about how good their tracking process were, how the driver had been interviewed and was certain that the item had been left on my doorstep.

As I said to Sendle, their tracking technology does not seem to serve any purpose in avoiding or resolving issues but rather a system to document their failures. In my experience, Sendle have proved to be the most dishonest and incompetent organisation that I have ever dealt with. As my experience does not seem to differ greatly to many on this forum, it would appear that no matter what happens, no matter what evidence to the contrary is clearly available, the modus operandai of Sendle is to deny liablity and claim that the item was delivered in the hope you will give up chasing them

Background: I'm in the U.S. and I've never sent a package using Sendle, but I have a package ostensibly heading my way, and the shipper (I bought from her via Kidizen) used Sendle. The tracking is the worst I've ever seen. The United States is a large country, and in order for packages to move through the postal system here, they have to have a USPS tracking number. With that tracking number, you can see exactly where your package is, so that you know if it's making progress. You typically also can see an expected date of delivery. For some reason, this AWFUL third party service doesn't tell you where the package is. It updates and says "arrived USPS regional facility" or "departed USPS regional facility" but gives NO LOCATIONS WHATSOEVER. You honestly have to go out of your way to be this bad, considering the USPS tracking system makes this all a no-brainer. I'm on the east coast and for all I know, my package could be in Hawaii. This is the first and last time I'll buy on Kidizen, because I won't be subjecting myself to this incredibly poor excuse for a shipping service ever again.

I am a newer reseller in Canada. Sendle has great rates and I have always had a smooth shipping experience!

Parcel box arrived safely, even though not all of them at the same time and still in the time frame.

We booked a parcel 3 times and contacted support repeatedly before the parcel was collected over a week later

Packages are picked up on time. I like the saved packages feature and that the site remembers past addresses. Prices are good too.

DO NOT EVER USE SENDLE TO SHIPP ANYTHING THEY KEEP CHARGING ME AND CHARGING ME OVER AND OVER JUST TO RECEIVE MY PACKAGE T

As they have lost BP as drop off I'm going to stop using them as All others are crap where to have to par car and walk into a shopping centre

BP was so much faster to drop off

Sendle was very good when I accidentally weighed my parcel wrong. They showed the adjustment on my invoice. I was happy with the way they did that.

Missed a delivery on Friday sent them an email requesting redelivery for Monday. No one replies to the email so rang on Monday requested a redelivery for Tuesday waited no sign of the parcel the driver never contacted me then rang this morning 1/08/2019 asking what's going on with the parcel oh the depo is a awaiting instructions from you or the sender I said what kind of instruction it was suppose to get delivered yesterday oh I'll send an email to the depo that the parcel be delivered today we can't ring you you ring us back this is what this guy said to me if you want an update. So rang back then found out the call needed to be escalated so the girl escalated requested that some one will contact you but guess what no one called me so I rang them again waisted all my day then the girl tells me that some one will ring me tomorrow not resolving any thing just they will give you a ring... simply pathetic attitude since Monday this cycle is going still no sign of the parcel. Waisted all my time No one has a clue as to what they need to do been given a reference no after a reference no, a supervisor who doesn't want to speak to me and escalation team who doesn't ring you or your call can be transferred to. Drivers despite been given the number doesn't bother to let you know will they be delivering the package or not
Request after request still no result.
Waisted 3 days I am the one chasing them no one bothering to even contact me.
No customer service, have got bunch of young people answering the phones who have no clue as to what they are supposed to be doing highly disappointing attitude as if saying to you don't give a $#*! you are frustrated so what we'll do what we want to do.

Pick up is never predictable - happens timely on some days, and massively delayed on most.
Delivery is always timely, once the pick up has happened.

Good reliable shipping. They pick up right at your front door. And I usually delivered the next day! So fast.

In every way, Sendle exceeds everything about any other virtual shipping/postage company. Period. Dot.

Our local pick-up guy is awesome. He knows exactly what he's picking up and we can remotely let him through the main door to collect parcels

As a preface; I work in a fairly large manufacturing company and have been in charge of logistics for over a decade, so I can tell you that I understand how courier services should, and otherwise do work.

Sendle has zero customer service.

- I bought an item on the 14th of July.
- It took them 3 days to pick it up.
- They then claimed it was un-deliverable (the address is literally a distribution centre that I run, and I received a delivery literally 5 minutes after they claimed nobody was here. I didn't leave, the door was open. I was definitely here and they 100% without any doubt did NOT try to deliver.
- After this, I was forced to make an account. I requested re-delivery.
- Within the afternoon, they updated the parcel to delivered, signed by 'DISPOSED OF AS UNSALVAGEABLE '

- I have no doubt that the driver just decided that they liked the goods I ordered, then kept it for themselves.

I received my refund from the seller, but I still haven't received a response from Sendle.

I personally believe based on my own 10 years of experience in logistics; sending parcels domestically and internationally, that Sendle is the absolute worst option available.

What's funny to me though? Is that my company is currently about to start selling our products online and guess who's in charge of looking for a courier service to handle that work? Me.
This would be approximately 80-100k of business per year.
Sendle is now not even in consideration for my business.
They have shown to me that they are no more than a scam.

Sendle is the worst courier company on earth. If you are considering using them, please save yourself the hassle and pay more money elsewhere.