Sendle

As a small business owner, I have been using Sendle for years (over 4600 items sent with them), only to find them getting progressively worse. They aren't a courier company - they contract other couriers to deliver your package for them.

Over the past few months I have noticed my packages not being picked up for days or even weeks at a time. I started ignoring these issues and giving them the benefit of the doubt, but pickup delays kept getting worse. In some cases it's taken over 10 days and multiple emails to get their couriers to actually come and pick up the parcels for delivery.

When attempting to claim under their "2 day pickup guarantee", they find any excuse to not refund you. I was initially told the courier marked the pickup as "futile" but when I provided CCTV footage showing that the courier never attended and requested they check the courier's GPS tracking, they quickly changed their tune and instead told me that the reason my refund claim had been denied was that I had waited too long to make the claim.

I literally had packages sitting at the front door which were supposed to be picked up over a week earlier while I was on the phone to Sendle "support", who were telling me they wouldn't honour their "guarantee" as the original pickup date was more than 5 business days ago. This is despite the fact that the packages were still sitting there not collected.

After multiple emails and phone calls, I've been offered $100 "credit" for over 30 packages with missed pickups over the previous 7 weeks. Their solution was not that they take some responsibility, but that I should get the mobile phone number for the courier driver and personally contact them to arrange pickups myself.

These guys are a joke. Their service is unreliable and inconsistent, and their customer service is even worse. If you run a business, make sure you also run as far away from Sendle as you can.

They like to dumb parcels outside secured buildings literally on a street because for some reason delivery person doesn't contact concierge of the building to open the door neither actual receiver, and not even trying to call intercom (full address of the apartment number is provided).
Sadly, another company I ordered stuff from uses Sendle so I kind of already knew what to expect and of course it meant to happen! Not a surprise anymore but of course with a cherry on top and my parcel is most likely stolen now…
So Sendle sent me an email on the 9th of December saying that the parcel was delivered but I actually never received it at all and lodge a complain with them now - still waiting for a response.
Also, one time they dumb another one of my parcels outside on a street near the door in front of the apartment building besides that we have a concierge who could open the door but also I was home for the whole day that day but the delivery person didn't even try calling intercom, he/she just left my items outside on a street where random people could steal it, luckily my husband came home and picked it up from outside (that time I thought, okay things happen and it's not stollen so I decided not to report it). BUT now it's getting really annoying. Sendle is very irresponsible company, the delivery people just don't care if anyone steals parcels. Well, this time I couldn't sit quiet, everyone needs to know what this company does.
I'm not sure why companies still use their mailing services as they have quite bad reviews on google and other review online platforms, and seems people have the same problem like I have now. Horrible mailing company, if you have a business, don't upset your customers, don't use this Sendle company please. You better of paying extra but send it with care and you will have happy consumers. Just disgusting how Sendle has no care at all.

Sendle always beat other companies for speed and price. When we buy on line we look at the courier first when time matters.

From personal experience, do not use sendle, even if you have to pay more use another company.
Don't say you haven't been warned.

It's really convenient having the parcel picked up and it was delivered very quickly, the next day and went from Melbourne to Adelaide.

The driver stole my item and Sendle refused to admit it was there fault and didn't receive any compensation do not use sendle

I sent a parcel (vintage corningware), their driver ran over it and it arrived to the buyer in pieces! Buyer sent me the photos (tyre marks over box, corningware smashed in pieces despite double bubble wrap and stuffing in box) I forwarded the pictures to them. The parcel had $100 insurance which was the cost of the item so I claimed it from them and they said I should have a refund within a couple of weeks. I got the refund to the postage costs (roughly$15) back to my credit card in 2 days. The $100 refund however has not happened, despite numerous assurances that it will be in my bank account 'this week'... 3 months+ later still no refund! They initially sent me 'proof' of refund deposit which was not much more than a piece of paper with my name on it (!?) and they kept asking for me to check with my bank and it's not their issue?! After at least 8 emails they agreed to check on their deposit, it turns out they lost my bank details and the initial 'deposit' "came back to them as the account details must have been wrong". So I sent the details again (why can't they get it from my account sign up?). 2 months since the resending of details, still no refund. Only a weekly email from an overseas polite and apologetic girl who clearly has no control over their ABSOLUTELY INCOMPETENT accounts department. They clearly have no intention of refunding anything I think, so they've employed someone to send continuous apologies. It will cost them way more than $100 in loss of business and reputation, mucking around over $100. Disgusting! I'm refunding my buyer as I feel bad for them but this should not be a cost for me to wear. How are these clowns allowed to do business like this? Ebay has made money from the sale, I've lost nice corningware and some poor soul is $100 out of pocket. Lets not mention the cost of the 3 month frustration having to deal with crooks.
Additionally their sendle application dashboard is quite substandard. It does not include basic functionality such as account statements nor does it accurately reflect parcels sent but that's a separate issue. You get what you pay for I guess. Cheap postage costs horrible outcomes. I'll be reporting them.

Great app, great model, so simple to use, fair prices and awesome online tracking.Highly recommend it.

Shocking experience with both delivery and sending

First ever experience was someone sending me an item. It never arrived. The sender and I opened a case and they said they would investigate. Not much it seems was done as the final response, after 10 days of waiting, was that the driver said they had left it by the front door of my unit - even when I said that was impossible because of the 3 security doors they could not have gone through. Never got any further follow up.

Then, thinking that may be a one off, booked a pick up to send a parcel. Booked for pick up the next day. 3.30 comes and no pick up - so having checked the website (contradicting information about pick up windows and expectations) reached out to the company. ONLY THEN told "our providers don't pick up or delivery from auction houses, malls, hospitals, military bases or airports" - even though where I am has a FREE car park 10 meters away from our front door and we get many parcels collected and delivered by the courier companies they say they use. Their suggestion - ask a friend to take the parcel and they can collect from them - what sort of business is this?

They say it is the same for delivery - but I KNOW we have had packages delivered via Sendle here (not many, but some). So on both occasions been LIED to and not received ANY SERVICE. Use at your peril - wish I'd read the other reviews first!

Update: - Couriers Please person just turned up to my work to collect the parcel - which was cancelled because Sendle were adamant they would not pick up from this address... 2 days late, but he turned up! Had to send him away and let him know I cancelled it based on information from Sendle and used MailMan yesterday morning

With the app I was able to track my order from start to finish and the ice shaker I brought was kept in prime condition.

No satisfactory response to my enquiry, seems couriers please delivered our goods to a random address 4 streets away from our customer.

I have 2 new businesses - one launched a couple of months ago and the other only launched last week. I have an Australia Post business account for each of the businesses but as my stores are using the Shopify platform, I thought I would try their more automated delivery process and create Sendle accounts. For the first company, I booked in the collection (scheduled for delivery to Italy) on 14th Dec 2022 for pickup the next day. Didn't happen. Didn't happen the following day either, or any of the days this week. With the 2nd business, I booked in a collection on Monday this week for pickup on the Tuesday. Was advised that the latter parcel PLUS the one never collected the previous week (although they state the driver attempted collection, which is rubbish as I work from home all day) would be collected that day. Didn't happen. Didn't happen the following day (yesterday) either. It's now 9 days after the 1st parcel was booked in and 4 days after the 2nd and both parcels are sitting by my front door ready to take down to the driver in the extremely unlikely event anyone turns up to collect. I am about to put this in writing for Shopify, as I'm reading through the mountain of unhappy customers here and it's obvious I'm not just the receiver of bad luck. This is not good enough. 2 new businesses and trying to make a good impression on customers in the early days of trading, and what type of message does this send out when parcels are still sitting in Sydney, which should be well on their way to Italy by now and the other should have already arrived in Geelong. Absolutely disgraceful. I'm going back to Australia Post from now on - at least if I hand parcels over at the counter, I know they're on their way to the customer.

Perfect Christmas gift for my kids in remembrance of their grandmother's delicious biscuits! Beautiful cutting boards!
Thank you so much!

The title of this review says it all. Prepare, enter measurements and weight, see the prices, choose and print. BAM! Done!

Happy with the convenience Sendle offers me
My customers love the speed of delivery and 99% of deliveries are problem free.