Sendle

90% picked up next day.
Hassle free. Very fair prices and drivers in my area are friendly.
Saves me going to the post office for alot of my parcels.
Recommended

Since changing to Sendle I have had great service, No damaged goods, On time delivery, insured & tracking is great. I was previously with the "Toy & Lollie" LPO who were expensive, not insured, slow & not helpful. I am so glad I changed to a professional "Sendle Courier Service"

I have been annoyed with their agents for months now. A lot of our parcels has been going missing, being left outside the gate which are being stolen and they don't do justice on their service. The most ridiculous I ever got was this week's incident so far. Customer's parcel has not been delivered for almost a month already. Now, I asked to conduct investigation to find it. It took them 10 days, they did find it. The worst thing is that they wanted our customer to collect in Dubbo, customer is based in Bakers Swamp. Like, are they serious? Asking a customer for 2 hours just to pickup a package which was supposedly delivered is ridiculous! Second point, you could have chosen a depot nearest to his house instead you chose a 1hr drive.

Point 3, they are saying they cannot deliver to our customer's address. Then why the hell are you accepting orders from your site using that address if you are not able to deliver? FALSE ADVERTISING at its finest!

Not only time wasted, as with money, stress and energy. ALL THE TIME.

Good job Sendle! Your company is unbelievably the worst one we have used in Australia!

Over 24 days and parcel still not left NSW for WA, NO WAY TO CONTACT THEM EXCEPT A STUPID 2 WEEK TIME DELAYING bot, HAVE NO INTEREST IN CUSTOMER RELATIONS. Have serious concerns re the viability of this company since they use 3rd party services ie Aus Post, DHL etc, are they not accepting their parcels anymore? Are our parcels sitting in a warehouse gathering dust as no companies accept their parcels anymore? When you cant contact them one does wonder,,,, In many review sites the companies have a chance to respond, this company does not

My first consigned from Brisbane to Sydney was delivered overnight. I was impressed, so the couriers assigned by Sendle can provide good service. Rural addresses take longer to deliver and are more expensive than Australia Post. My 13th and last parcel with Sendle was posted on 13 Feb and returned to sender on 10 March. Sendle explanation: Unable to deliver due to insufficient address. I checked, the address was correct and Sendle had delivered twice before to this same SYD address. I explained address correct and requested a second delivery. I had also provided a contact phone number, to assist delivery, but the courier driver never attempted to communicate. Then, Sendle customer service, avoided my question, WHY could it not be delivered. They randomly suggested: maybe gate locked, dog on premises. None of the reasons were genuine or real. Sendle is a middleman, not a courier company, once allocated to a courier company, they don't follow-up. Don't send important documents or urgent items such as: passports, wallets with this company. I suspect the driver didn't want to attempt parking in a busy part of SYD. Auspost are more expensive, but they are reliable and are ethical with customer support.

Worst customer service. No phone number. No reply to numerous messages for a D*MN USPS NUMBER INSTEAD SO THE POSTAL SERVICE CAN LOCATE A =500 TRACKING. NOT WORTH THE LITTLE BIT SAVED. SWITCHING TO UPS.

Shame I can't give negative stars as Sendle aren't even worth 1.
This company are totally useless. They are a logistics company only, that use other courier companies to deliver their customers parcels. Firstly Sendle have no phone support, only email, with a more than 48 hr business day turnaround, if you are lucky enough to receive a response at all.
So if you need urgent help you can forget it.
1. Sendle offer $100 free insurance cover but if you deal with the courier directly they offer $1000 free insurance cover
Sendle offer next day collection 8 am - 6 pm
2. Dealing with the couriers directly you can choose same day collection as well as a choice of collection times.
3. Sendle take no responsibility when an item is lost. Dealing with them is like dealing with a pack of morons.
4. Sendle is more expensive than if you deal with the couriers directly.

Honestly do yourself a favour and open an account with the couriers directly. Your customers will be happier in the long run as issues will be addressed in a more timely manner. You will turn grey haired later rather than sooner

Sendle takes the complications out of shipping. I couldn't be more pleased with the speed, the fact I can print a simple label at home and most important - leave the package outside my front door.

I booked a pickup for Friday 30th July and it now Tuesday 3rd of August and the parcel is still not collected. I will not be using this service again.

Spend over $1000 a week with them and they just dont care. Continually miss pickups or dont scan leading to long delivery timess. What is wore about all of this is when the customer looks up tracking it basicaly says it is our fault! Not sendles! Says Pickup attempted(LIE) item not ready(LIE) Then when you try and talk to some one in charge they just give you the run around and wont give you a phone number of anyone.
DO NOT USE THESE GRUBS!

Current tracking for a parcel of mine. I *might* see it next week.

A missed pickup - then sent to the wrong depot. No idea where it is now. The 3 Stooges could do a better job.

Tracking history

03 May
06:08am
In Transit

03 May
06:07am
In Transit
Your parcel was accidentally transferred to the wrong depot. It has been successfully redirected to the correct depot

30 Apr
01:48pm
Pickup
Your parcel has been picked up by one of our couriers.

30 Apr
08:22am
Pickup update
We have noticed that this parcel was not picked up on the scheduled date, and have escalated this with our pickup provider to get the parcel collected.

26 Apr
10:46am
Ready to Sendle
Parcel order created.

That was the first time using Sendle for my online store and will NEVER use them again. Using this service has meant my customer has not received their order in nearly a month. I have had to refund them for their order. It has cost me close to $40 in the fee to Sendle and the item was NEVER picked up and now had to pay $50 to Australia Post on top of that.

1. I admit I made the mistake of not having the full address when booking my label because it pulled the address form my website directly.
2. Sendle misinformed me twice to say that someone attempted to collect - they couldn't have with NO address to go too.
3. They should have called me to clarify - this is why we provide a contact phone number.
4. After so many emails (they have NO phone support) Sendle told me this had been escalated and would be collected FOUR (4) times!
5. I have now gone to Australia Post to send via Express post so this is costing me more.
6. I have had to refund my customer.
7. I would like to request a full cash refund (not a credit note) from Sendle and make a complaint at the appalling service.

So much for the Sendle pick up guarantee. I would not recommend this service.