Sendle

Ordered and paid for something on the 15th from Sydney to WA then was notified on the 16th it was posted. Did not get any updates until 1 week later and my package was still in Sydney 1 week after saying it's posted. Now it just says in transit from Sydney to Melbourne. Why does it even have to go through Melbourne and its been 11 days since it's supposed to have been posted but hasn't even travelled 800ks yet. Does this company transport their packages by foot or what?

This is the absolute WORST company I have ever used. I placed a large order of poly bags. After waiting a month I had still not received it. I checked my order status and here they cancelled my order and KEPT MY MONEY! I tried contacting the company many times... no phone number, no reply to emails. As far as their shipping - NOT GOOD EITHER - use Pirate Ship!

I know from experience not to use this horrible service for my own deliveries but can not avoid them entirely as other businesses havent cottoned on yet and I am the unlucky receipent of a sendle delivery quite often. Currently Ive 1 week in of attempting to receive my parcel. I work from home so have always been available and have never received a notice of attempted delivery. I waited all morning today as it said that it was in transit and it still hasnt arrived. No number and any emails I get are generic and they are just script replies saying theyve rebooked me for the next day. Meanwhile Im getting old here waiting for one bloody parcel! Avoid like the plague

Avid this company at all costs if your business depends on timely deliveries to customers.
Waited 6 business days for a parcel to be picked up despite frequent requests to Sendle support. (Pickup Guarantee states "if for some reason the driver doesn't make it after 2 days, we will send a dedicated pickup driver, at our expense, to make sure that the parcel is on its way"). Told order cancelled by Sendle because of "no access to collect parcel". This is completely false. Property was never unattended, with full access at all times (see pics) - both other homes on 4 m wide shared driveway have parking for 3 and 7 cars respectively off the driveway (and one family was overseas), our property has no gate, and only one vehicle parked in a 7 vehicle courtyard. Other couriers attend the property frequently, up to and including 4 tonne trucks. Then told Sendle have no dedicated driver for my area (I live in middle of metropolitan Sydney!)
Next order - gave Sendle the benefit of the doubt in case local subcontracted courier was at fault, and booked a job which required me to drop parcel off. I then drove to 2 closest locations on Sendle's list of drop off points - where both locations told me they have never heard of Sendle and do not accept parcels for couriers!
Almost impossible to escalate problems beyond frontline email support staff, and totally impossible to speak to anyone by phone to try and resolve. Sendle used to have great service - what has changed? Now focussed on money instead of customer service.

I sent several packages last 24 months and mostly it worked bad. They are very slow and often package get 'lost' and later finally appears somewhere in storage. Not worth the money.

How do you run out of mailers when you are shipping company? This was probably just a way to get my personal info which they have already started to use for marketing.

Two months on and they still dont care and still no compo. If your unfortunate that they loose your parcel. Then count your looses because its nothing good to come out of it. Just headaches and more headaches starting from the long wait half to one hour on chat and they still dont answer you. AHHHHHHHHHHHHHH

Sendle decide to deliver $6,000 worth of product in an open try Ute in torrential rain.

They deem an open try Ute as acceptable transport to deliver valuable goods in?

I at least expect my courier to have a van or truck to deliver my goods safely.

They then tell me that they cannot insure for damaged product and as I said it's not been damaged, it was neglected!

I'm in shock that someone would be so stupid to drive around with other people's product swimming in the back of their Ute.

Anyway why would you use Sendle, they loose parcels, have no customer service and do not integrate with Xero. All to save $1 per parcel.

Just pay for EParcel and Fastways at least you know your product is safe and with Starshipit the integration is seamless and super user friendly!

1. I order a gift from Ajan Khanna in May 2020 worth 100 Aus $.
2. Expected delivery between 20th to 25th May 2020.
3. Tracking continued to show "unable to deliver" until 27th May.
4. Meanwhile no communications, alerts or phone calls to the receiver.
5. "Parcel return" back without any explanation. No response to email enquiries.
6. Ajan Khanna refunded me the cost MINUS the delivery charge of 15 Aus $ he paid to Sendle.
7. So he the loser- The customer.
Good job ROBBERS.

Never picked up 3 times.
No refund never delivered.
No comms at all. They even lie about sending a dedicated driver.
Lost postage fee and the products.
Dodgy

I ordered 5 litres of hand sanitiser from Sydney to Adelaide and it was according to Sendle picked up on the 26th of December 2021. A sunday? Now it is the 24th of January 2022 and still it is not delivered. They have launched a search for it. Sounds good but probably they haven't. Where is my expensive delivery? Now l have ordered another 4 litres from Australia and have paid $42.80 express for this. I am waiting now for this also and at this time am hoping the company does not use Sendle.

I sent a parcel with Sendle which I found out later that it was fraudulent (due to chargeback). I reached out to the Sendle service team immediately to stop the parcel delivery and requested it to be RTS. The whole process took more than two weeks and I checked in with the team on many occasions only to be assured that they are looking into this and the parcel will be RTS. Two weeks later, I found out that the parcel was delivered and Sendle service team now gone back and said that all requests are not guaranteed. Sendle has refused to accept any responsibilities despite the courier/Sendle assisted in sending stolen items.

I would HIGHLY Advise anyone thinking about using Sendle services to think again.
I had used Sendle via the eBay integration to send a parcel. The parcel was lost, the seller opened a dispute via eBay and got a refund.
The next day, Sendle "Found" the package, I had requested they return it - they did not and delivered it and then told me I could not claim insurance on the package because the item wasn't 'lost'. All in all, my buyer got a free item and I'm out the total value of the item.
To note - support was useless and I was told that they do not have any phone numbers at all by Jeff/Pedro on the support email.

It says delivered when we have cameras
Nothing delivered they don't care, the same driver stole so much off our stock it's unbelievable? He keeps doing it and now we know it's him because apparently our parcel which is a huge box was delivered when our cameras show otherwise! And they do nothing about it
SEND AT YOUR OWN RISK
DONT USE THIS COMPANY
We need to get a class action going so all us small businesses can get compensated for our losses

As a new customer I scheduled a picup for Friday, waitied all day, contacted support after 6pm ( the cutoff time they pick up) to be told that it we need to be rescheduled for Monday. Waited all day on Monday and no one ever showed up again on this date. Now they want to reschedule tomorrow. LOL what a joke. DO NOT TRUST this Company

I tried Sendle for 5x parcels and unfortunately not were delivered in a timely manner. Unfortunately courier companies such as Couriers Please that Sendle uses leave packages sit in their depots for up to 7 days before they move. I gave Sendle a try to reduce costs but for the dollar or two saved, I have gone back to Australia Post, Express Post where delivery is withing 1-2 days.

Twice my international parcel is sent back to me from Australian customs.(Sending Sydney to NZ)
No explanation as to why.
Over three weeks I write Sendle 3 times seeking a please explain
No response from Sendle
No number, no human interface
F ing useless
I have paid freight twice, got no service
If there is a sendle robot reading this, my reference number is SV4Z4ND
The dashboard says its still on its way.
Its here in my office!
Frustrating