Sendle

Sendle lost a parcel that I sent. I placed a complaint and they responded that they don; t know where the parcel is and that I can put a claim for up to $300. I sent them all that they asked for, including invoice and proof of purchase. I only got an email from them saying that in 2 days the claim will be cancelled if I don't respond. I tried replying to that email, then sending various emails to their contact form, but it's been 3 weeks and they didn't bother responding any of them.
They don't list a phone number and now I know why.
Don't use them, they will steal your money and your packages

Generally speaking the service is good. Our main concern is drivers coming at any hour of the day - sometimes 10am when we are not ready for the days collection and sometimes noon or afterwards. There needs to be consistent time we can work towards and noon is best suited to our business. Aramex parcels are unpredictable with drivers not collecting for days until we call or email them.

The courier picked the order up 7 days past the scheduled pickup day if I could give this courier 0 stars or less i honestly would, I had been in contacted with them every missed day the order was not picked up morning and night, via there online chat, as a small business doing everything myself including working a full time job this was extremely unacceptable, I was told on multiple days it would be picked up that day which never happened. I will never use this courier again, I was very lucky the customer was a friend and was very understanding, for the situation.

Terrible company. Terrible service. I have used them twice one package was lost for 20 days, and the other package I couldn't find a location to drop off and I live in Toronto. A massive city, their website is inaccurate for drop off locations that done exist and they're estimated delivery is so many days off. Do not use this company

Over two separate occasions I get the same results - poor service. I have instructed Sendle to pick up my parcel from my work address both times and they just don't seem to be able to do that! The parcel was left at the reception for more than a few days and the customer service people just don't seem to be able to get a courier service to come pick it up! The pick up address is straightforward and clear. Both times I had to send the parcel myself at Australia Post. The first time, I cancelled the Sendle job myself, and the second time, Sendle gave up and just told me that they will cancel the job and refund. This company is a sham.

Firstly they damaged the package in transit- I guess they were just throwing it from a decent height for the damage to have occurred. Then they did not even bother to contact me to notify me about the damage and what I wanted to do about it. Then they said they were not going to deliver it due to the damage even though I pled with them to still deliver it as I knew that most of the contents would still be ok. They declined and threw the package in the bin. I am disgusted with their "service"

All of my parcels that they lost were insured but not eligible for insurance. SendleCover says "We insure all packages up to $300 with one exception, being parcels under 250g". They then referred me to a clause in their T&C's that state they do not cover "legal documents and other such valuables". All of my parcels from video games to cassettes to apparel were considered valuable as they have value and so does every item so technically nothing is insured. I think it's pretty disgusting that they make it seem like the valuables they don't cover are valuables such as legal documents. But somehow legal documents and SUCH valuables may have absolutely nothing to do with legal documents? They then refused to give me an example of what is actually covered. Very illegal. I will be taking them to court. I recommend others to do so too. No reason why they should be allowed to run a scam.

I absolutely love your service as a small business, but I'd love to have the ability to send more than one package to the same receiver as a single transaction. Makes it possible to include a packing slip and have a single tracking number for the total shipment.

Waiting fror an item from the Sunshine Coast to the Gold Coast, over ten days now... I could have walked there and back in that time.
I will in future ask what method is being used and will noit buy an item if Sendle is being used.
No idea yet when i will see the item. Their late delivery resolution service says it could take 5 days to get an answer, what a freaking joke. Australia Post is bad, but they are lot better than Sendle

Requested delivery on Valentine's Day (14/02) to a specific department where my wife works, dropped to wrong department a day late 15/02.
Tracking site & responding times woeful.
To avoid disappointment don't use Sendle (pronounced $#*!dle).

If you live outside a major city shipping options get very limited. Having Sendle means I am not driving to a depot to ship my packages, and I pay far less than Canada Post rates. My customers are very happy with the speed of the service, and I am happy with the software and price.

They do not ring or call when they arrive, only left a redelivery card.
The process of the redelivery is terrible, never notify you when it has changed or invaid.

My parcel sent on 28 Dec, they promised 2 business day, and until 11th Jan I still haven't received the parcel.
I email them and they said my redelivery was invalid, what if I don't email them. My parcel will be forever invalid and I don't even know what was wrong. No email and call, no communication regarding the change, quite disappointed service.

And the customer service told me "To clear things up, the estimated delivery date is not a guaranteed/promise date." No empathy at all, playing the words around, very tricky company.

Although it stated the parcel will deliver the next 1-2 business day, please be aware the estimated delivery date is absolutely misleading because it could take double/triple time of " estimated delivery time".

My parcel in transit FOREVER...

Customer support answers in 2 business days... who has a business that can be on hold for 2 business day?

$1 shipping promo is a scam, doesnt update to $1, charging me full price, which is more than competitors.