Sendle

Hi.
I booked a shipment from Melbourne to Perth with having same size & weight of the all 5 boxes.
But Sendle did the variation on the bill & charged me more for 3 boxes. However all the boxes were same.
This is absolutely a cheating a wrong measurement of volume & weight.
I have now stopped working with Sendle.

They use courier companies that time and time again pick up all of the parcels (not just the ones they are meant to). Then they get lost and there is no accountability or compensation for time and money of product lost. The emails are generic and not personable. We have used them for multiple companies and have now given up. Do not recommend

My question is do sendle care about customer service or are they too busy floating on their EGOS? Thinking they are doing a wonderful service. No contact, a site that for all intents and purposes keeps going around in circles as well as computerized responses to questions. I have used sendle in the past, initially they were good, now it is impossible to get anywhere with them. They were supposed to have reset my email address and have not, I cannot get anywhere as they have no phone contact. Is this how they run a business? Also if I had the amount of negative reviews they have had I would lift my game or get out of the game. I guess I will be shopping for a different delivery service even though I am a pensioner, it will be worth the extra without the stress. Linda Milazzo

Second day in a row our parcel has been sitting here waiting to be picked up. You get what you pay for, and if you're running a business and care at all about your customer's experience then you will want to avoid using Sendle who in turn partner with possibly the worst courier company in Australia - Fastaway/Aramax. They may have the cheapest rates but those cheap rates match their cheap and unreliable service. Online support is completely useless, they are unable to give you any information on your parcel/driver status and have no power to effect any change. No phone number to call.

I've just been able to save an established and very well known company in Sydney from dealing with the frustration and damage to their business from partnering with Sendle. Now... how many other people and businesses can I share my experience with...

Big mistake having any parcel sent through sendle, first package did not arrive form melb to perth, bigger mistake parcel was sent over again and i received a message stating that it was out for delivery 3 days ago, still waiting. How can you run any delivery company with standards like these, basicly bloody hopeless

I'm a stay at home mum on a budget. I'm disgusted at the continual price increases at AusPost. I occasionally sell old stuff on Gumtree but got diddled with the postage estimates often enough to put me off it. I've tested Sendle three times and LOVE it. No more guessing.
To Sendle: Thank you for making it easier and cheaper to get stuff sent!
TIP. If it's URGENT... don't use because that's not their focus or pricepoint. If you are not in a hurry, it's absolutely a godsend! Whoever started this concept is brilliant. I tell my friends it's like snail mail with benefits.

Sendle, Aramex and Fastway are all the same company. They keep rebranding to avoid the previous names bad reviews but still operate under the old names as well.
So it matters not because in 7 years of receiving parcels from them they seem to, without fail either lose the item or it takes weeks to arrive, even when express postage has been paid. Sendle is the latest reincarnation that I know of.
Their service has not improved as I have just received a small box of teas 31 days after the date of postage. Express!
Hopeless incompetent companies. If you are a business please do not use them as their failures impact your reputation as well.

Just take a look at all the comments on their social media. Its been over a year and they've stopped responding to my emails about a lost package and no refund. This company isn't even carbon neutral really, they are a third party contractor with no customer service team who puts carbon guilt onto the couriers they use. They're still using diesel trucks, its just not sendles trucks. How these thieves still operate is beyond me. James moodle (their ceo) is just another white boi with daddy's money who uses buzz words and social media to look enticing. What an joke.

I have been using Sendle through Poshmark for a while now. At least a year and have always been reliable, things delivered on time, never lost, always registered properly.

I used the no printer label option through eBay, and the tracking wasn't manually lodged. I then got told the driver was interviewed and said he didn't pick it up, and that unless I had photographic evidence I wouldn't be coveted by insurance.

I went ape $#*! and eventually got through to a head of customer service, and was told they would submit a special consideration request for refund. I booked another parcel pick up and the same driver sign a document to acknowledge he picked the last one up!

After reading all these bad reviews I now have mixed feelings. I hope my buyer gets the parcel eventually as it was a rare and expensive item. The new item is also an antique and glass and marked fragile! I am feeling uneasy about it being delivered undamaged.

Will not use hand written tracking label again.

First they said the were planning on leaving my package outside even though they were told it was unsafe and not to. They were indifferent and said they intended to anyway.
The sender contacted them and asked them to return it instead and they refused.
Then they sent an email saying a delivery card was left which it never was, the number in the email didn't work either.
Now neither myself or the sender know where the package is or what's going on and they won't respond anymore.
I will be going to consumer affairs.

They never attempt deliver, they just text you that they "missed you" and direct you to another shady business (pack & send) to pick it up. I had two deliveries with Sendle in the past few months and both of them had the same outcome. At normal times it would mostly be annoying, but given my multiple chronic health conditions, it puts me in direct risk as I am not supposed to leave the house. The local pack & send (Coburg VIC) is run by a nasty, abusive owner as well, with no sense of keeping his business COVID safe (in addition to yelling and abusing at customers - I have it on video). This is the experience in store for you as well if you live around Coburg and are unfortunate enough to have something sent with this sham company.

I will never use this company again! Anyone who espouses this unscientific claptrap of global warming/now climate change, deserves to go out of business! The 'scientists' that subscribe to this claptrap are paid apparatchiks: there is a very strong body of proper scientists who are calling out the climate-change lie!

The greenies are the new fascists... and Sendle: go and keep standing in front of a mirror to strengthen your self-adulation... it is all to no avail, and is driving humanity to servitude! Be gone!

Overcharged by $100 for box sent from Melb to NSW. Was quoted $40 on their system. But charged $100 extra due to the fact the box apparently weight 6kg more. No communication was sent just on my bank statement. Have tried many times via email (because you can't talk to anyone) to get my $100 back and explain the situation. Feels like they don't care at all. So disappointed.

Everything has been great so far. Love that I can ship carbon neutral. But I would love for there to be a wix store integration so that customers can get live shipping rates with Sendle during checkout. Using Shippo only integrates with Sendle Australia.

I started using Sendle in June when I started my own candle business, my very first customers parcel didn't get picked up for TWO WEEKS! Meanwhile I had a good 5 customers after that who's orders had already been picked up and delivered in that time. I had brought this parcel to their attention almost every day and it still took two weeks.
I've had parcels go missing, parcels not delivered and they've been unsure what's happened to them, no refund no explanation no nothing!
I am a very understanding person and gave them the benefit of the doubt many times especially during covid-19, but this has now gone beyond the limit. I will never use Sendle again. Please do yourself a favour and don't use them! Australia post are cheaper, aswell as Fastway.