Sears PartsDirectReviews 426

Ordered a part for my dryer on 6-15-18 have called numerous times and they sent out another part and still sent the WRONG part. Called multiple more times. Get someone over seas (would be ok if they could actually do their job and understand the English language). Called yet again today 7-17-18 after I was told the last 12 times I called this was being handled. Asked for a Supervisor. They refused and hung up on me. I was already on hold for 18 minutes to get to someone to begin with. After 35 minutes the lady literally hung up on me. I still do not have the CORRECT part I ordered. I have 2 parts to someone other unit. They do not understand that they keep sending me the WRONG part and keep telling me that I ordered the wrong part. UGH PLEASE SEARS - HIRE PEOPLE WHO SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE. And WHY is there NO other department that a persons can talk to and why is the NO supervisors to talk to?

Needed a part for our dryer. Went out to Sears Direct and ordered the part which was only $69.00. My husband can put the part in - hence, we didn't get caught up in their outsourcing of less than reliable repair service.

Well, because I needed the part asap - we paid a whopping $39.99 to have it expedited. Ordered on 7/3 to receive on 7/5. Why would one pay so much for shipping? Cost of going to a laundry mat outweighed the shipping - that simple.
7/5 came and went. Called Sear Direct yesterday on 7/8 to get customer service in the PHILLIPINES. Not that there's anything wrong with that "if and only if they are equipped to do the job".
Customer Service lady apologized many times over. She kept saying - "checking, checking, checking - should be there 7/10. She explained every time I conveyed I paid good money for expedited shipping that she is "checking, was in stock when I ordered, but became backordered once I submitted the order. She is sorry, will be there 7/10.
Asked for a supervisor - "no, sorry they're busy". I was pleasant and explained that I would like a credit. She said, again - sorry, was in stock then backordered you'll receive on 7/10. A broken record... Finally she said she'd have a supervisor call in one to two hours. Yep, you guessed it - no call!

Today, I received an e-mail that it won't be here today, still backordered. Can't get a straight answered from them.

Yep, you guessed it - they charged my credit card immediately and I'm dealing with the overseas nightmare.

SEARS - get your act together. Please, please, please think Customer Service like you used too.

I'm so tired of the run around anymore. Ordering a part should be easy. Sears should be reputable, not anymore.

Stay away folks. If they don't have a POS system that actually show whether a product is in stock that commits against an online order - they're way out of their league. That's easy peasey software configuration and should be had by all the large companies - small companies understand the necessity of inventory control.

Stay away. I'm battling for my $109.00 back and still have a broken dryer.

Do not order from here! Absolute most incompetent service ever! Ordered a part and paid almost $20 for expedited shipping for my washer part (a pump). I was supposed to received it on Monday and it is now Tuesday. So I called and they said they would look into it but it would take 24-48 hours JUST TO LOOK INTO IT. Well I was supposed to receive the part YESTERDAY, SO THAT IS NOT ACCEPTABLE. I re-ordered off of Amazon and it should now be here tomorrow. Sears parts direct is a joke. They even told me just to cancel the order would take them 24-48 hours. WHAT A COMPLETE JOKE! They are also not registered with the BBB... so that should be the first clue!

Ordered a part to be overnighted (34.00). Didn't come. Said they would do me a favor and refund shipping and they would pay to have it overnighted. Didn't come-looked up order and they paid less for it to come in 3 days! Finally get it-they sent the wrong part. Now I have to pack it back up and find a UPS office. Now they say they again will pay for it to be overnighted and you guessed it-it didn't come. When you chat online or call, you get a person in a call center in the Phillipines. Noisy background, broken English. I asked for a numer to file a complaint and I am on my 4th call to different depts.

We ordered a Samsung door bin in January. It's now April and the item has been on back order over 4 times. Every time we call, we are promised 10% off the already billed item, and we still haven't even recieved that. And before I forget, we were told the item would be back in stock by now. We called today- First, Diana had us on hold for 15 minutes saying it would take 2 hours to talk to a supervisor. I hung up and called back. The next associate, Michelle, had an attitude right off the bat. I explained the situation we just went through and asked, once again for a supervisor. She started yelling over what I was saying, claiming that there was a message sent out explaining the backorder (which, of course, we never recieved in going on 4 months). After maybe 3 minutes of yelling, we were commected to supervisor Jacquline. She told us that we should ordee through someone else, then proceeded to give even more attitude than Michelle did. Gof forbid ANYONE in retail treatesda customer the way these three did, they'd be written up or fired. If you want a job that you can be rude to people go work Ed Devic's. We have been charged to our Sears card (don't forget that 24.95% APR) for a product we never recieved and then we get horrible customer service, not only from an associate, but from the supervisor.

Purchased two inexpensive replacement parts for our Samsung dryer, each piece costing under ten dollars. We needed them in a hurry to keep our dryer from burning up, since it was a lint trap issue, and were told priority shipping was $19.98 in addition to the parts. We HATED having to pay such inflated shipping for two small plastic parts, but we truly had no choice. We made the purchase and never got a single email from SearsPartsDirect concerning our order. Guess what!?! Parts never arrived and after seven days of waiting and broken promises, we decided to cancel the order. They could never provide us with a tracking number or anything regarding our order. Same old yada yada after four phone calls made to them on separate days. Contacted credit card company to file claim. DEFINITELY STAY AWAY! They are a SCAM! You'll be terribly sorry if you order anything from these people!

I ordered a part and was told delivery would be on a Tuesday to the store in Town East Mall in Mesquite, Tx. When I checked on Tuesday was then told it wouldn't deliver till Friday. At which point I advised would be ordering the part elsewhere as I needed the part right away and could not wait. My research showed that I could not get it sooner than the option of ordering it again from sears parts direct and picking it up at another of their locations, which I did and had the part in hand on Wednesday. When I received the call that the part was at the Town East Mall store I advised to just cancel the order and refund my money. I was told I would have to call the 800 number. To make a long story short after over 1.5 hours spent on "chat" and phone calls I am told that the only way to get a refund is to drive the 20 minutes to the store, pick the part up and then ship it back to them and I will be charged for the shipping. They have no process to return it internally. The cost of the part is minimal but I will do my best to make sure that I give out this information on their unfriendly customer service policies to as many people as I possibly can and will call Sears corporate headquarters to see if they have anyone who possibly cares about their customers.

No wonder Sears are closing their stores. They have no business to be in BUSINESS. I ordered two appliance parts and waited 2 months and then decided to cancel due to lack of waiting. Then I ordered another appliance part on October 31,2017 and have been waiting once again 2 months for delivery. And guess what, they canceled the ORDER without my knowledge. Now that is what I call irresponsible and negligence service.

Please HEAR my message, DO NOT ORDER ANYTHING FROM SEARS PARTS DEPARTMENT. You will be in for a horrible experience.

Disappointed Customer from Illinois

Never try and call to fix their problem when a wrong part is received. I now have spent collectively over 2-hours "on-hold" or being "transferred" to multiple Customer Service representatives without resolution. My appliance is WHITE and the replacement handle part came in BLACK. After three attempts to speak with a "live" person to fix "their ordering problem" I finally gave up. I guess that is how they save money by never answering the phone to send out the correct parts!

If you want to have the wrong part ordered multiple times, hung up on by customer service, try to call their corporate office to complain and get the Philipines, find out the correct order you were waiting on was never placed out of vindictiveness, refused to be allowed to talk with a manager, never getting a call back after opening a case within their complaints department, being disconnected multiple times, having the wrong amount credited to your credit card when you finally give up on getting the part, etc., then NEVER order from Sears Parts Direct! If you do and hear the words, "Rest assured" you know you are f'd.

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