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Never try and call to fix their problem when a wrong part is received. I now have spent collectively over 2-hours "on-hold" or being "transferred" to multiple Customer Service representatives without resolution. My appliance is WHITE and the replacement handle part came in BLACK. After three attempts to speak with a "live" person to fix "their ordering problem" I finally gave up. I guess that is how they save money by never answering the phone to send out the correct parts!
Judy B.'s review of Sears PartsDirect earned a Very Helpful vote
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