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1 Review by Jeannie

Sears PartsDirect

Sears PartsDirect


Ordered a part to be overnighted (34.00). Didn't come. Said they would do me a favor and refund shipping and they would pay to have it overnighted. Didn't come-looked up order and they paid less for it to come in 3 days! Finally get it-they sent the wrong part. Now I have to pack it back up and find a UPS office. Now they say they again will pay for it to be overnighted and you guessed it-it didn't come. When you chat online or call, you get a person in a call center in the Phillipines. Noisy background, broken English. I asked for a numer to file a complaint and I am on my 4th call to different depts.

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