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1 Review by Jessica

Sears PartsDirect

Sears PartsDirect


We ordered a Samsung door bin in January. It's now April and the item has been on back order over 4 times. Every time we call, we are promised 10% off the already billed item, and we still haven't even recieved that. And before I forget, we were told the item would be back in stock by now. We called today- First, Diana had us on hold for 15 minutes saying it would take 2 hours to talk to a supervisor. I hung up and called back. The next associate, Michelle, had an attitude right off the bat. I explained the situation we just went through and asked, once again for a supervisor. She started yelling over what I was saying, claiming that there was a message sent out explaining the backorder (which, of course, we never recieved in going on 4 months). After maybe 3 minutes of yelling, we were commected to supervisor Jacquline. She told us that we should ordee through someone else, then proceeded to give even more attitude than Michelle did. Gof forbid ANYONE in retail treatesda customer the way these three did, they'd be written up or fired. If you want a job that you can be rude to people go work Ed Devic's. We have been charged to our Sears card (don't forget that 24.95% APR) for a product we never recieved and then we get horrible customer service, not only from an associate, but from the supervisor.

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