Melissa R.

I've contacted them many times. Location accuracy is poor. This weekend the phone never left the house, but the app said it was over a half mile away so many times. Sometimes it doesn't update the location for 8 hours, despite the phone being outside and in an unobstructed area some of that time. It updates messages after 6 or more hours, even though the phone has full service 24 hours a day and it's set for 15 minutes. Same with phone calls. When you ask for help you get the same canned responses. Check for this, change this, uninstall and reinstall the app. If it were a free app I could understand but it's expensive, too expensive to not work even somewhat right. Attached picture shows how far away the app says the phone is, when it literally hasn't moved all day

Part was supposed to arrive 3 days ago. Still no shipping information, still no help, still no call from supervisor, having been promised one twice now. No one to call, no resource I can find that will let me talk to someone who speaks English without an accent that I can understand. Worst customer service ever, I am cutting up my sears card forever. Screw you sears, no wonder why you are losing business.