Sherry W.

I ordered a part and was told delivery would be on a Tuesday to the store in Town East Mall in Mesquite, Tx. When I checked on Tuesday was then told it wouldn't deliver till Friday. At which point I advised would be ordering the part elsewhere as I needed the part right away and could not wait. My research showed that I could not get it sooner than the option of ordering it again from sears parts direct and picking it up at another of their locations, which I did and had the part in hand on Wednesday. When I received the call that the part was at the Town East Mall store I advised to just cancel the order and refund my money. I was told I would have to call the 800 number. To make a long story short after over 1.5 hours spent on "chat" and phone calls I am told that the only way to get a refund is to drive the 20 minutes to the store, pick the part up and then ship it back to them and I will be charged for the shipping. They have no process to return it internally. The cost of the part is minimal but I will do my best to make sure that I give out this information on their unfriendly customer service policies to as many people as I possibly can and will call Sears corporate headquarters to see if they have anyone who possibly cares about their customers.