Kristy D.

Ordered a part for my dryer on 6-15-18 have called numerous times and they sent out another part and still sent the WRONG part. Called multiple more times. Get someone over seas (would be ok if they could actually do their job and understand the English language). Called yet again today 7-17-18 after I was told the last 12 times I called this was being handled. Asked for a Supervisor. They refused and hung up on me. I was already on hold for 18 minutes to get to someone to begin with. After 35 minutes the lady literally hung up on me. I still do not have the CORRECT part I ordered. I have 2 parts to someone other unit. They do not understand that they keep sending me the WRONG part and keep telling me that I ordered the wrong part. UGH PLEASE SEARS - HIRE PEOPLE WHO SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE. And WHY is there NO other department that a persons can talk to and why is the NO supervisors to talk to?