I have been using Sea GM for over 3 years now in several countries like spain, england or australia. It has been always an easy and quick process to receive my codes, and only had an issue once which was resolved straight away, so there is also a 5 star customer service available. Highly Recommended.
Been using this website to buy japanese region itunes cuz they got the cheapest price (for my currency) out of all sites I been visited. Oh yeah, the customer service is great too they are very helpful
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
The customer support is just phenomenal, they respond very quickly, are informative and are very kind. So far I have experienced no issues when redeeming any of the cards that I have purchased from them. Once, I purchased several of the wrong gift cards totaling up to $350 and I immediately contacted their customer service who were quick to respond and issued me a refund. 10/10 would recommend their service. The only thing I hope to see in the future is an increased weekly limit as personally, I don't think it is enough for people who purchase large amounts of gift cards weekly such as me. Overall very good!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
This is a fake site guys, please don't use it. I brought valorant points using bitcoin and guess what my transaction never went through. I cancelled many times and tried again and it never works. When I reached out to the customer service team, they just told, "We have reported this issue, to tripleA" or something like that and nothing happened lol. Please don't use this site and go to some where else which is more genuine.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
I would say a lot of thanks for the seagm team members to provide usefull facilities for the customers.
I am 100% satisfy for your service a major update i wish to be is that you should provide some discount or any other benefits for the user for their orders.
Thanks
Love you Seagm
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Pathetic buying experience, compounded by equally bad customer support. I believe their business model is to force people to ask for refund so that they can cut their "processing fee" and return money after "3-5 working days".
Nothing instant about their service and honestly it feels like its not even a legit business -_-
Hi Abhishek G,
We apologize for the bad experience you had in SEAGM.
Kindly share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better.
Thanks and sorry for any inconvenience caused.
I've been regularly purchasing prepaid codes from SEA Gamer Mall and customer service has been great. Orders are delivered instantly and had never encountered any problems. Thumbs up to the friendly staff!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
This site is complete scam. Got a garena shells and this people send me a card which is already used. For my luck I had not bought 1 but 2.
When I contacted their team they need 5 days.
Dear Valued Customer,
After checking with our supplier, the code shows used after it was sold to you.
You are advised to contact the official game customer support for assistance if you still did not receive any game points from the code redemption.
Thank you and we apologize for the inconvenience caused.
Very fast shipping of the product and human attention by chat.
I give 4 stars only for the reason since some years ago they do not allow PayPal for payment at the checkout.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have waited so several days and my orders are not yet been delivered, I don't mean to haranguing but I would very much want to voice my situation and hope for faster deliver, they just keep reply me 'We apologize for the inconvenience caused.'
HI! We really appreciate you bringing this to our attention! It’s never acceptable for customer service representatives to be impatient and lack of understanding. Rest assured that this issue is being looked into and we will work with the respective customer service officer to deliver better customer service. Thanks again for your input.
Can't buy cards from another country. Steals hundreds of your money. CEO has been caught hacking. I will continue to give bad press, because they fought hard to keep my money.
Dear Customer,
You may refer to the official statement which is stated in the year 2020.
Link: https://news.seagm.com/seagm-final-statement-2020/
If you have any issues regarding your account or payment issue, you may submit at http://bit.ly/HelperTicket
Thank you and we truly apologize for the inconvenience this has caused you.
One of the best service, quality i have had in a long time. Delivery is quick and support responds instantly. Topped over 500 this week without a problem whatso ever. Just need a 1 time confirmation and you are good to go
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
This is a very good ground for purchasing your others country game u might be playing, very easy and fast working transaction with a resonable fee. Would recommend 100%.
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
1. Bought some gold because it said they had it in stock.
2. They add in handling fees for virtual goods.
3. The customer service representative tells me they don't have it in stock.
4. When I ask him why it said "In stock", he disconnected the chat session.
I'm going to charge back on PayPal. I have no idea how they're supposed to scam people if they offer PayPal payments. These have got to be the stupidest thieves I've seen in a while.
Hi,
First of all thank you for your feedback and FYI we do not scam. Our system display in stock to allow customers who are willing to wait for stocks. Should you not able to wait we will refund your Paypal payment right away which I believe we did. Hence your claim that we scam wasn't true.
Thank you.
Website advertised safe and secured transaction. 1 day after receiving the goods, account was issued a warning from game company with goods confiscated.
Seller refused to respond to my message after I have reported to them about the incident.
After I have requested for a refund, they locked out my account to prevent me from taking down evidence of their scam.
Please be careful. Do not buy from them.
First the site denied my Paypal payment two times, so I contacted customer support to resolve the issue and they said to wait. I waited, but I just tried to login and it says my account was suspended. This sounds sketchy to be honest. Will never buy from them again.
Hi Jo R.! I'm sorry about what happened to you when making payment using Paypal. We get customers with similar experience as you everyday because we are using risk management system to prevent any financial risk and allows company to manage automatically. Hope to see you again. Thank you.
I bought a steam gift card with paynow which according to them was instant' made payment and even after the order expired i still didn't receive anything. So i contacted support and they are asking me to wait 3 days to confirm the payment
Great, totally instant' service here, not recommended to get
Hi! We’re sorry your experience didn’t match your expectations. Please feel free reach out to helper@seagm.com with your order details. We would love to help you to resolve your issues. Thank you.
I ordered game gold amount of $100 a month ago.
And i didn't get my gold til now.
I sent mail them so many times. They just ignored or copy and paste.
I can guarantee they don't care abt customer after got payment.
Hi Ryan,
Thanks for the feedback. We believe that it is not possible for the order to be pended for more than a month. FYI, we do always check on every pending orders status and orders with no stock for more than 7 days will be cancelled automatically as accordance to our company policy.
Anyway, we do welcome you to contact us via support email helper@seagm.com if your issue is unsolved.
Thank you & we apologize for the inconvenience caused.
Overview
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 17th among Games sites.
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- Sitiawan, Perak, Malaysia
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Thank you for being our valued customer. We are grateful for the pleasure of serving you.