Bough a US google gift card from them but the code was invalid. Customer service was totally non-existent and they kept insisting that the card was legit and that it was because I did not use a google US account and IP address which is totally nonsense. This is not the first time I am buying a google US gift card but the first time I bought from them (and definitely the last)
Stay away for the sake of your wallet.
Long story short, I was given a used key, tried to talk to their customer support for 4 weeks with no proper replies, was 'locked' out from accessing live chat after asking for a refund unless I downloaded a fresh browser. I then emailed their 'admin' in which they confirmed they have revoked my keys but are 'unable to issue a reimbursement or refund'
So they take my money for a used key then 'revoke' my used key then say we can't refund you... SUCH A SCAM DONT USE.
Hi Michael,
Thanks for the feedback. We believe that your issue had been discussed and resolved. Should you find any issue with it thereafter you can always contact our support for assistance.
Thank You.
So far made 4 purchases, always super satisfied with the live chat performance, super efficient, super helpful and super friendly, loved how Rachael served me and answered my inquiry :)
We're so glad you had a pleasant experience with our customer support representative! We’ll pass along the kind words.
Why in the hell did you charged me for almost $300 without my permission? Is that how you do business? Such a disgusting habit that you do. Fix this issue!
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
The same thing happened to me as *******@Eleazar U. 2 unauthorised transactions for almost identical amounts.
Currently in disupte with Paypal over these transactions.
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
I bought a 20 dollar Rixty card to on roblox. They give me a invalid code. I tried it on rixty they said that the code was already redeemed. I use the live support to contact sea gamer mall they say to me that I need to contact another person. I do that I'm waiting a week for a response the only response they give me is that I use the card. I go to paysafecard to tell them about this scamming company they said to me that sea gamer mall gave me a new working code. I go to the site and log in. Account supspended I contact sea gamer mall they say that I need to contact another guy. They "cant" refund. Don't buy this $#*!ing bull$#*! the support is so bad it is not even supportive. I said the same story to paysafecard and I hope that they can help me with a refund or something else. Btw I hope your company goes bankrupt:)
Best wishes,
Yanick
Everything was perfect. Fast and reliable. Good service. Many thanks.The support team is excellent. Hopefully credit and debit card shopping is available soon
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
It's a favorite market, but I had to wait because of a payment error.
I was worried a lot because it was an overseas site, but they sent me an e-mail later.
Don't worry about the payment error. :D
Hi! Thank you so much for taking the time to leave us this amazing review.
I ordered some FIFA 15 Coins just before I went to bed - they were there in the morning and excellent prices as well. Would definitely buy from them again
Hi Taylor B,
Thanks for the kind review. Your support to SEAGM is very much appreciated.
I'm using this website for more than a half year now. Their payment is much easier for me and I'm getting instant delivery when I'm using live chat if I'm not using it then normal delivery within 5-7Minuts which is also fast. I already Purchased lots of Online Goods from this website because of their delivery time and good customer support so I recommend SEAGM, everyone.
Thank you so much for this great review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I've been with this company almost 3~5 year, and so far, i didn't has any issues when purchasing my Gift Cards, their customer support also very friendly!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Terrible service im trying to but 200 shells for vn lol server, what they sold me was rubbish, it wasn't even the correct format of that as the gernea website asks for. No password and a made up ID, never buy from these people. And i try to get back in contact with them the chat room is always at connecting... even when i restart my pc, ITS A SCAM DON'T USE THESE PEOPLE.
Hi Alex,
Our livechat is working fine. Should you have issue connecting livechat please use another browser or clear your browser cache and cookie.
As for the vn shells please contact our customer support for to submit your card issue. Thank you.
Usually get the orders within half an hour after payment. Recently all my orders delay for days and SVC SVC was so bad. SeaGM asking for FAST payment and yet claimed never received our payment. In fact already called the Bank and Bank claimed payment already send it over immediate. Loyalty rewards is as bad and pathetic. Got the highest member tier long time ago but it doesn't bring along any benefits at all for literally all of my orders. Lastly, DO YOU GUYS KNOW WHAT IS ONLINE PAYMENT or FAST PAYMENT? Im your regular customers and your company give full of excuses when asked about thoise orders
Hi, we request you to please share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better. Thanks and sorry for any inconvenience.
I ordered a account for my birthday and it was banned, i asked them what was going on and Cloud told me to f*** off and suspended my account? I will be starting a dispute with paypal because of this
Hi Joe J,
First of all, we would like to apologize for the unfortunate incidence.
However, we believe that the issue had already been resolved together with the Paypal case.
Kindly contact us via support email helper@seagm.com should you have any further inquiries.
Thank you & we apologize for the inconvenience caused.
Friends and me bought steam wallet card codes.
Mine worked but one of my friends' code didn't work. We are all from the same country and we bought codes before, so there was never an issue. My friend contacted support and after 10 minutes he convinced support that it was the codes fault. They spammed him for 10 minutes with copy-paste texts that it is his country's fault or whatever. (Complete bs because our codes worked and his didn't) So he was asked to fill out a support-ticket for the code (10$ code btw, so nothing valuable) and after a few days they told him that it's most likely due to his country and that they won't replace the code. So - they basically didn't even read his ticket - they just copy-pasted answers again.
First, they can't speak english AT ALL. They just copy-paste generated texts and use translators - therefor they won't get what you trying to say. That's bad.
Second, they lie. Here is what is written ON THEIR PAGE -- ""Steam Wallet Code (HKD)can be used to add balance to Steam Wallet. It is usable by all Valve Steam users globally. Steam will automatically converts Steam Wallet HKD to your Steam Wallet's currency."" --
So they confirm it can be used globally not to mention that all other codes worked that day, worked the last weeks... They Lie over 10 Bucks. Disgusting.
Stay away from those thieves!
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
The support team is the best and very helpful thank you. I dont know what else to say I have never seen a site that is this coooool
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Very convinient, staffs are nice and response quick. During 6 years using service, i've recommend seagm to many of my friends throughout many games i've played
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Bastards pls don't ever use this site they will scam you. They will say we are checking on this and that and they do nothing but laugh such a waste and modern day scams
Hi Mike,
Thanks for your review but we would appreciate if you could state what was fake and scam?
If it’s related to prepaid card issue you’ve purchase, checking is definitely needed by sending the code to our supplier. Depending on which type of prepaid card you’ve purchased, the supplier may be in different time zone, hence different working hours. That takes time.
Do contact our customer support using live chat should you have further issue.
I have been dealing with the site for a year and I have not had any major problems with the purchase. Technical support is very fast in solving problems. Thank you Seagm is the best site
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
I have requested a review on my ticket as soon as possible and I have received it within a few minutes. Quick response and efficient, thank you!
Thank you for being our valued customer. We are grateful for the pleasure of serving you.
Overview
SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat and gift cards. SEA Gamer Mall ranks 17th among Games sites.
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Hi! I’m really sorry you’re experiencing this problem. This problem that you are describing is not new to us. To be open, issue like this is out of our control. But after our person in-charge of card had checked with supplier, so the card you received is confirmed legit and usable. Therefore, your claim about customer service is not true. I believe the real issue that you are facing has to do with using a vpn server in the same country or in the same state as your ISP IP address. If you have any other problems or requests, you can reach me at helper@seagm.com. Thank you for bringing up your issue to us on this platform.