It took a month to receive the two items I had purchased from this site ( first time, last time buyer) When the two items arrived one pc looks nothing like the item pictured except the color and both are the worst quality.
I am still waiting for a resolution after opening a complaint with paypal.
I wouldn't have paid. 25 for either of these garments.
I highly suggest you not shop at this website. The quality is beyond poor and their customer service is just as bad.
Update 12/11/15 ONLY PAY with paypal. Its the only way to get your money back from this site.
I like the clothes Sammydress sells, especially for the low price. You do get what you pay for, don't be expecting to get a $40 quality shirt for $5. I find that most clothing there fits me well since I'm small-ish, if your like 5' 8" or bigger than an XL you should probably pass this site by
Dont buy anything on this site you will lose your money, i bought some items and they were horrible! Very cheap material, i didnt got 2 item neither my money back! I called many times an email them to make a complain and they never answered!
Dear Monica,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I love shopping with Sammy Dress! They are very well-mannered, friendly, and efficient. I will definitely be shopping with them again. If you live in the United States make sure to order 2-3 weeks ahead of your event, they are from overseas and have to have enough time to process and ship it.
Was a great experience.
Perfect, everything unopened, brand new, exactly as expected and extremely good quality!
I was happy with how much I got for so little money. Sammydress had a really good price also they really delivered, hope to buy again sometime in the future!"
Sammy Dress is the perfect store for cheap clothes that fit great (for me). It sure is not for everyone but I personally love it. It does kind of suck when your items go out of stock though! Just be cautious when you pay for stuff because it is coming from another country.
I am a new customer to this site. I ordered despite getting bad reviews as I found the product description good.
The date of making the purchase was Sep 10,2013. I received a mail on Sep 13,2013 that my order no. M************** has been shipped out.
Despite waiting for over 2 and a half months I haven't received my order, nor an intimation for the delay... not even an option for refund.
The tracking no's do not work. It's totally frustrating. Is there any sales rep or Customer Relationship Manager that can help me out here?
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
"i have always been happy with the service from sammy dress if something has not been in stock they let me no straight away and ive had the option to wait for stock or choose something else. The dresses i have brought have been lovely and im very pleased with my purchases. "
I love Sammydress! An amazing selection of items (something for everyone!) at shockingly low prices, not to
Mention the excellent customer service! Very happy with my purchases as well as the high level of service received. A great experience, highly recommended!
Dont ever order from here they are total rip offs. I placed a order On 8/23 & it shipped out 2 days later. I'm waiting patiently. Here it is 9/28 a whole month & a couple days && still no clothes. Stay away Stay Away Stay away. Shipping is horrible Tracking is horrible. Gives you a stupid China Post website && tells you the same thing... I want my clothes which I rightfully paid for.
Dear Sidney W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress is one of the best clothing stores online. Their stuff is cheap trendy and just fabulous. Never had an issues and if its out its very easy to exchange or get a refund I would recommend Sammydress to everyone.
Cute clothes, shipping is a little pricey making the cheaper clothes not so cheap, but they are very nice so I would most likely overlook the price of shipping to receive the clothing. Shipping was quick enough considering where it came from. Only took about a week or so once it was shipped.
I placed my first order and was billed for items on 1/29/13. Have not received items as of today 3/14/14. Phone line is constantly busy. Was unable to live chat, had to submit a ticket( which has not been responded to as stated within 24 hours). I guess my only option is to contact PayPal regarding my order.
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Shipping took almost a month... coming from China! The clothes fit horribly! Some were disproportioned... i. e. On sleeve tighter than the other. The material for all of the items purchased was extremely cheap quality. Out of 8 items purchased, there were only two shirts I could actually wear... One was so flimsy and see-through I must always wear another shirt under it... and the other had rips along the seams, so I am not able to wear it unless I can find someone to repair the many holes in this brand new shirt (which will cost more than the shirt is worth)! Please RUN! There is no way to speak to actual customer service. You must try to reach them only through the site. Any when it was all said and done, I ended up taking a loss... because the hassle of trying to return something to CHINA was greater than the irritation and displeasure of purchasing these horrible clothing items! I'll take it as a lesson learned. NEVER AGAIN! This is not a legit operation!
Dear Eryana B.
We thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks a lot for your understanding and assistance in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought one time some accessories, in particular watches, a couple of armbands and some pearl earrings. I'm very satisfied of these products because they were very cheap but well done, and for accessories there is no payment for the delivery.
I received this beautiful wig and wore it on Halloween. Now that my husband has seen me in long hair he wants me to grow it long. This was my first time ordering and was so happy that it fit. I plan on purchasing more things from your site.
I ordered a dress from this site September 2,2015. Today is November 5th and I still haven't received it. I don't care if it's coming form China that still is a ridiculous amount of time. I have contacted them 3 times regarding this issue and they have responded each time with a "wait a little longer" response. I am now asking for my money to be refunded. Let's see how they handle this request.
Update. Today, Nov. 9th, 2015. They did apply a refund to my credit card. At least I got that. They were very apologetic as well. So I give them props for that.
Dear Kimberly,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please offer us your order number so that we can check the refund for you?
I hope this message finds you well.
Sammydress Customer Service
http://www.sammydress.com/
Hello, I ordered some stockings and a set of brushes from sammydress, and it's not the first time that i shop there, because their products are so cheap! However, the quality is acceptable even with this prices! I still use my brushes to apply makeup and they do their job, the stockings are gorgeous! (even though you have to be very small and thin to wear them, the measures are taken by Chinese standard women! I didn't have any problems though, cause i'm very petite myself)
Their customer service is really good too, they try their best to solve whatever problem you may have, and they're very kind!
100% recommended!
I recently bought some clothes off of Sammy dress, and I am absolutely in love! They were exactly as described, very good quality, and very reasonably priced. They arrived pretty quickly as well. I would definitely recommend this site to anyone!
I've bought two items from Sammydress so far, they were both swimsuits. Shipping can sometimes take a while, but overall I was pleased with my purchases. The material was nice, but don't be surprised if you have to make a small alteration or two. Please make sure to measure yourself before buying! It is an Asian website, and they are generally more petite than American sizes. I normally wear a small in women, and I had to buy a Large/Extra Large for the swimsuits. As long as you keep on the lookout for those size differences, you should be fine. A lot of customers post pictures of themselves in the outfits too so it's good to compare to see if you would like it before you buy it!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Jessica,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/