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Sammy Dress
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Sammy Dress

sammydress.com
California
1 review
4 helpful votes
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I love it
October 20, 2015

Great site
Amazing products
Shipping is slow but it's China...
App sucks cause you can't see everything you save for later
Have to use the site to see it all
Customer service is fast and friendly

Date of experience: October 16, 2015
Florida
1 review
3 helpful votes
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I ORDERED TWO ITEMS 1/15/2015. I HAVE YET TO RECEIVE THEM AND IT IS NOW 3/30/15. I'VE REACHED OUT SEVERAL TIMES AND THE CUSTOMER SVS NUMBER DOESN'T WORK AND WHEN I SEND THEM MESSAGES THRU MY ACCT I NEVER GET A RESPONSE. I FEEL ROBBED AND WOULD LIKE JUSTICE. I READ ALL THESE GOOD REVIEWS AND WONDER ARE THEY TRUE.

Date of experience: March 30, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear TUTI,
Thanks for your message.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For your order, we will contact the shipping company to check what is wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Hope you can contact our support center and tell us your order number.
Best Regards
Customer Service

New York
1 review
0 helpful votes
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Sammydress review
September 3, 2015

My experience was quite pleasant to be honest. My ordered showed up just on time, and I got everything I expected to get. Theres really nothing more to it than that! I love my products!

Date of experience: August 31, 2015
Texas
1 review
0 helpful votes
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I really loved the dress I got!
August 23, 2014

I really loved the dress I got! It took a little long to get to my house but that's okay it's all the way in China. Other than that it was a really great order!

Date of experience: August 20, 2014
North Carolina
1 review
6 helpful votes
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FAKE A$$ REPLY
January 28, 2016

I did a review on sammydress.com on 1/28/2016 regarding an item bought from their website back in October that was not received. These CONS replied to the review as if they were going to actually help me with either sending the item that I ordered or refunding my money. It's 2/17/2016 and I haven't heard anything from them. Like I said in my previous complaint THIS BUSINESS IS A JOKE AND A COMPLETE SCAM TO STEAL MONEY! SMH!

Date of experience: January 25, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear DEZI,
Thank you for your feedback.We are sorry for the inconvenience caused.
We are always responsible for our customer and reply messages within 24 hours. Please log in your account for”my ticket” to check.
In order to verify and resolve the delivery issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/

ST
1 review
1 helpful vote
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I love shopping in sammy, the clothes are well done and the same like the picture. Not to mention the super low price. I had no problems with delivery. And surely return to shop there

Date of experience: September 5, 2014
GB
1 review
1 helpful vote
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I ordered several items and paid for fast shipping. I have just received a letter from the post office to say I have another £25 to pay for customs, have waited a month for the goods and they inform me that half the things ive ordered are out of stock.
Tried to request a partial refund but now not recognising my number?
If Sammydress are reading these its M************** and I WOULD LIKE A PARTIAL REFUND PLEASE!
I am due to receive the items Monday so will reserve judgement until what they HAVE sent arrives but im not holding my breath

Date of experience: January 3, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have arranged a refund of the items have not shipped out, and you will get it in 3-5 working days, please kindly wait and check your account about this.

GB
1 review
2 helpful votes
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Am stanley from nigeria. Am so glad to receive all my orders, though some items are not as it is on there site but are similler. The items I order are jacket, t-shirt, 3 wrist watche, shirt and a bracelet. The jacket is cool on me, the T-shirt is exactly the it is on the site n fits me more, same with the wrist watches bt only d shirt is of low quality n grade but d bracelet is exactly the way it is on there site and very cheap to aford and the shipment only took 16 days to arrived while d bracelet took just 13 days to arrived because I use d flat rate method of shipping which was extimated to take 25 business days to arrived its destination. So am glad that wat I ordered came at d right time. I recommend sammydress to those who are willing to buy cloths and some others stuff online to checkout sammydresss. But do not order with d intention of using such item for an up coming event because delay might occure along d line, but sammydress is COOL, keep it up.

Date of experience: February 5, 2016
Illinois
1 review
2 helpful votes
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FIRST TIME BUYER
February 23, 2015

I BOUGHT A DRESS OVER A MONTH AGO AND THEY STILL PROCESSING IT. I CANT CALL AND THEY WONT RESPOND BACK. HORRIBLE SERVICE AND I WILL NEVER DO BUSINESS WITH THEM AGAIN AFTER I GET MY RUFUND. ON TOP OF THAT I PAID FOR SHIPPING WHEN IT WAS SUPPOSED TO BE FREE AND I STILL DONT HAVE MY ITEM.

Date of experience: February 20, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Valentine,

Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Would you mind to tell us your order number so that we can check your order shipping status soon, OK?
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.

Best Regards
Sammydress Customer Service

Massachusetts
1 review
0 helpful votes
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First off, this is not a fake review ( I say this because I see a lot of people that are complaining that the good reviews are fake). Before I made my purchase, I looked at many reviews. I had mixed emotions because there are a lot of bad reviews. I waited for a long time before I finally made my purchase. I made my purchase because my sister made one and I really liked the items she bought. The shipping was really fast! I got most of my order within a week(the rest will come within a week or two). As for the material of the clothing, I am very satisfied with everything.The material varies, but I have to say that some items were beyond my expectations, thick high quality fabric. Before I ordered, I made sure to take my measurements and double check all the items sizing to make sure I had the right size. I think some people that complain don't do this, but if you do you should be fine. In addition to clothing, I ordered jewelry and accessories and I love them all. The only issue I had was one shirt which they sent me the wrong size. However, once I submitted my ticket, they quickly replied and will be sending me the correct size. In conclusion, I will be ordering from Sammy Dress again. Loved the products and I had no issues with shipping or customer service. Just make sure you double check the measurements to make sure you have a good fit.

Date of experience: March 18, 2015
Ohio
1 review
5 helpful votes
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I am absolutely furious with my experience from Sammy Dress. I ordered my items before christmas and it is noW April and I have not received my items. They told me they can not refund my money for my items. This is a scam and an absolute joke. I have never been so irritated from online shopping in my life. DO NOT ORDER FROM SAMMY DRESSS. EVER.

Date of experience: April 10, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Sarah,
We very much regret that the issue has occurred and are fully committed to resolving it.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Please make sure that you filled the correct shipping address and check with your local post office first.
Regarding your order, hope you can tell us the order number. We are willing to check the details for you.
Best Regards
Customer Service

GB
1 review
0 helpful votes
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I find Sammydress.com to be a bit hit and miss at times. I have so far bought 2 pairs of shoes, 2 cardigans and a handbag from the website.
Both pairs of shoes were too small, however, the kind customer service people were quick to respond to my complaint, very kind, and very helpful. I was given two refund options, I have opted for website credit.
The 2 cardigans are warm and fit well, they are up to the standard I was expecting.
The bag is GORGEOUS! Definitely my best purchase from the site.
So the positives... the delivery is fairly quick took 2 weeks to get to the UK, which I believe is standard. The prices of the items is very fair, the customer services are polite and helpful. AND you get a little bonus in points each time you make a purchase or write a review on an item you have purchased. And what do points make?! PRIZES! Money off future orders, which is not to be sniffed at!
So the negatives... you have to pay for delivery on every item, so it can become costly. The shoes are not standard UK sizes in my opinion, whilst the customer services are friendly, the time difference means that you do have to wait a few days for complaints to be processed.
I would definitely recommend to anyone who was looking for a nice bargain, but ensure you check measurements of clothing before you buy and be patient with postage times.

Date of experience: November 18, 2015
Florida
3 reviews
1 helpful vote
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I placed my order on 4/16/2014, I noticed after a few days that my items were still processing. I emailed them and I did receive a response in a timely manner. I was notified that one of my items were out of stock. I told the representative should have advised me that the item was out of stock on website. It is not5/5/2014 and I emailed them and still have not heard anything back. I WOULD NOT RECOMMEND ANYONE TO THIS WEBSITE. I stopped several of my friends and family from purchasing on this website because of the customer service. I take a trip to Miami for Memorial weekend and looks like I will have to spend money elsewhere because I probably will not have the items they sent and come to find out they still only sent 2 out of 3 of my items. The representative lied to me and told me they were in but their records on my account says otherwise. Though it is a cheap website it is not worth the headache and frustration.

Date of experience: May 5, 2014
Portugal
1 review
0 helpful votes
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Hi everybody
September 8, 2014

Hi everybody
I'm reviewing this store because i thing that you should know that this store is complitely AMAZING =D
I'm adicted on sammydress.com they have a lot of clothes with a diferents styles i simply love it! I ordered a fiew times and i never regreted... just take special carefull with the sizes you have to mesure your body and check on the product description... i did that mistake once but for me had no problem cause i have a little sister:)
So i recommend this store you will not regreted: D
Kiss

Date of experience: September 5, 2014
Danielle H.
California
1 review
11 helpful votes
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I ordered three items from Sammy dress SEPARATELY all on September 9 and it is now October 13. I have not received any of my orders and one of my items has not even been processed yet after 30 DAYS! I have sent complaints to them twice and it says that EVEN THOSE HAVE NOT BEEN PROCESSEDB I am absolutely furious with this company and will never buy any items from them again!

Date of experience: October 13, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Danielle H.
We are so grateful for this feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you very much for your understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Wisconsin
4 reviews
32 helpful votes
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I ordered two items from Sammy's dress to try them out. I saw all the negative reviews and got worried but there was an outfit I liked I could not find anywhere else. Received my two items and they were only ok quality. I can sew so I fixed them up quick, wore it and loved it. So, I ordered from them again; this time ordering multiple items. HUGE MISTAKE! If you order any more than 3 items you will only get a few (usually the cheapest items you ordered) They say the other items are out of stock and not refund your money or offer a very small refund. I ordered $75 and they offered a refund of $20; when it should have been closer to $50 for the items I did not receive. The items I DID receive were of such poor quality they are unwearable. I have now spent 2 months trying to get my money back or get the items I ordered. I finally called Paypal to resolve the issue and they are refunding my money. Please look carefully at the reviews here. Many 5 star reviews do not sound like real people who have really used Sammy's Dress. IF you order, please only order 2 items as a time to ensure you get your items. Also, realize that you may have to fix your own garments for them to be usable. Remember, you get what you pay for!

Date of experience: August 2, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Tracy Q.

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

If you could get back to us, we are always glad to help http://support.sammydress.com/?lang=en

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we can get in contact with you and offer you a better solution.

We value your patronage and wish to continue serving you in the best way possible.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
4 helpful votes
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My partner and I couldn't believe the great prices and choice offered, we ordered quite a few items and the first batch arrived about 2 weeks later, after having to pay VAT on top of the purchase price when they arrived in the UK as well as quite a hefty delivery charge but it still offered good value for money.
We had read reviews that their sizing was on the small side so went up a size, but even this was not enough on most items, usually a small but large would have been better. We unpacked and to be honest we knew without even trying the clothes on at it was not going to be good. There were a couple of jumpers and the sleeves were so short they only came down to just passed my elbows, items were very badly finished. One item had oil marks on it, another had buttons missing and the list just goes on.
2 weeks later and another payment for tax another delivery arrived with a few more of the item that had been ordered and again if it had been purchased anywhere else they would have all gone back.
The rest of our order has never arrived, approx 20 items. I paid using paypal and glad i did, their resolution centre is efficient and fast and we got a refund for the outstanding items but not the carriage that we paid. We have learned an expensive lesson. PLEASE PLEASE do not be temped by their prices, the products that they sell are RUBBISH. Their customer service doesn't exist and if they sell out of something, they don't offer a refund or an alternative, they just take your money and keep quiet

Date of experience: November 10, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear matthew,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
1 helpful vote
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I bought a cardigan from SammyDress before reading any reviews, once I did I was pretty nervous wondering if it would ever come and I got them to change it from a medium to a large since so many people were complaining about sizes.

When I changed asked to change the size of the cardigan, through a ticket, the support assistants contacted me within 24 hours, as promised, and were very quick with dealing with the change in my order.

I made the order on 8/12/15 and received it some time between Boxing Day and New Years eve (so about 3-4 weeks). The pattern was a bit bigger than the image and it had a button that it shouldn't have (see the second image) but they were the only things that were wrong with it. I had no loose stitches, the fabric feels amazing and is very snug. As you can see in the first image it is a little baggie on me, I'm normally a UK size 8/10 so a medium would have fit me fine; better to be safe than sorry.

I'm very happy with this cardigan and would buy from these people again.

Date of experience: January 4, 2016
Washington
1 review
4 helpful votes
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This site is a complete scam. I ordered an item from this site and I haven't received my order yet and it's been 3 weeks. I called and the lady could barely speak English and acted like she didn't understand my complaint. Take the ADVICE DO NOT ORDER FROM THIS SITE!

Date of experience: December 7, 2013
sammydress h. Sammy Dress Rep
over a year old

Dear Kasey K.,

Thank you for your valuable feedback. We want to offer my sincerest apologies to you for the inconvenience.

We are really sorry you still have not got the package. Difference shipping methods has different shipping time, and we normally need 2- 7 business days to process the order before we ship out. Could you please tell me your order number? I would help you to check the details for your package.

Thank you very much for your cooperation and patience.

Kindly

Rona

Sammydress Customer Service Manager

USA: 909-581-9508

support@sammydress.com”

Arizona
1 review
5 helpful votes
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This is a merchant operating overseas so expect long delays when you order clothes.

They make it extremely difficult for you to receive a refund for your money because they don't want to despite however many emails you make regarding a cancelled order, returning items, etc.

They make it extremely hard on you to return your items because they require pictures and measurements to be taken. Excuse me, but if I don't fit your sizes and no longer want the item, it is YOUR job to start the return process.

The clothing may entice you with how cheap it is but it is not worth it.

I had clothes in my order that did not ship to me because they were out of stock and instead of notifying me like regular shops do in the US, they charged my card anyway didn't send it to me and when I contacted them they wanted to give me store credit? BEWARE it is a scam.

The product is inferior and really small. Trust me, it's not worth the hassle. Shop elsewhere and use more reputable websites. Don't get scammed.

Date of experience: February 5, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Julie,
Thank you for your feedback.We are apologize for this inconvenience caused.
In order to verify and resolve the quality issue in a better way, would you provide us your valid order number so that we can check it please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313