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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I found a lot of asian stuff in this site. I love it. It made me look like different from other people in my school. That's great. Give 5 star for Sammy
I had no problems receiving my items in a time frame I would expect from a shipment coming overseas. The items have all been well-made, and the clothing fit true to the measurements listed. SammyDress was even able to change the size of a dress I ordered after the order had already been placed and contacted me within 24 hours of my inquiry into this matter. Shipping takes a long time, but that's what you should expect when ordering from China!
I have place 5 orders totaling US$370 in the last 2 months. I am overall satisfied with my Sammydress experience as follows:
SERVICE: 4/5 stars
There were several popular items I had ordered that were out of stock. I received notification of this and was told I could either have a refund or wait until the item was restocked. I wanted my item so I chose to wait. I was informed when the items were restocked and shipped.
I emailed inquiries concerning product details for 4 items prior to placing my order. I received 2 responses only. I ordered the 2 products I received the information about but declined to order the other 2 due to lack of information.
I understand that Sammy has many suppliers and I appreciate that they quality check my items before shipping them to me. To me that quality assurance time is worthwhile as it circumvents any exchange hassles and future waste of my time.
PRODUCT: 5/5 stars
I am happy with all of my purchases.
CONCLUSION:
No new business is perfect and all companies need time and honest feedback to work out issues. I will continue to do business with Sammydress and wish them success.
If you love cute fashionable clothes Sammydress is your one stop shop for your complete look bags, shoes, and accessories.
"Sammydress is a great online shopping site. I ordered from them twice and never regret/ The price of the stuffs are really affordable and the quality of most of the items are acceptable. The costumer service do their best to help customers. I rated 4 star to them and drop one star because of the shipping process. The only thing that a bit bothers me is the shipping takes a long time (usually between 20-30 days). If the could be able to deliver items less that two weeks I can easily say that they would be the best."
The picture shows the real product! I love their Fashion in accesories and clothing variety! And what better than being cheap and not looking cheap!? If you have any questions they are fast to answer not like many websites I have been through. I even enjoy their Sammy Points when you purchase and/or review their product! Enjoy this website!
I had a very good experience with Sammy Dress. The prices are great and the clothes they sell are my style. I really enjoyed my purchases. I was surprised that because they are in China, that the customer service was great, they kept me informed about my items and the different tracking numbers. I had an item to exchange because they were out of something and they shipped it right out. I will be shopping there more offer.
Thanks Sammy Dress
Terelyn
As always love the products, good quality, reliability, great support. A certain indication for shopping. I will always by with SammyDress.My favorite shop on China.
I am very satisfy with the quality of the clothes. I love the fact that Sammydress has a big variety of items to choose from. In addition, the items I ordered arrived within the time stated in their website. I definitely, recommend Sammydress to anyone who reads this email and to all my friends. Blanca Perez.
The experience has been excellent. They help with orders and I get exactly what was described when I ordered. The shipping is pretty fast as well and the products are pretty good quality for the price
It takes a while to ship but its cheap cost for a fairly high quality product. Plus the S points and rewards are really nice. I enjoy using sammydress.
Very good website with interested items for very good prices.
I have found most of what I was looking for.
Very happy, will shop again
Option for very cheap delivery which is great when you are not in hurry and only want one item.
Sammy Dress is an ok store. Just don't expect too much of it.
I love sammy dress
Its my third time shooping here...
The quality its great...!
:D
All of the items I purchased are great. It took a while to receive my order- but the customer service was very attentive and amazing to work with! I will definitely be purchasing more from this company.
I love using this site for cute womens/juniors clothing and accessories, They have a great selection of every kind of style, and occasion plus they have fantastic prices. I recommend them to everyone!
"I recently place an order with Sammy Dress. I ordered 6 articles. Two articles arrived on time. Two other articles arrived a week later and two articles were out of stock. I have spent two weeks trying to get a refund or credit on the out of stock items but it is yet to be approved. Dealing with the customer service process is very time consuming and not customer friendly.
The articles of clothing I did receive are of good quality and a good buy. I am very happy with the merchandise although some items run extremely small. The company would do so much better if they improved their customer relations.
But with the price and quality of some of the merchandise I will order from them again. But now I know what to expect. I do recommend reading the reviews for the items when available. "
Overall fine, although one item was wrong- which I am trying to organise a suitable refund for.
I ordered specifically for a top I liked - which I love & it fitted perfectly. I will order again
I love this website! It is fast and the products are amazing. I will defiantly buy from here again!
I like the items, they are cheap and look good. Shipping could be expensive if you buy a lot of stuffs. Sometimes shipping take a long time and at times it's fast. I will buy again but not a lot of items at once anymore to save on shipping cost.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/