RyanAir

Worst airline known to man, its amazing people still use this airline. I don't know which brain dead $#*! is in charge of their business competition but for any bag it will cost you double what it does on most other airlines, 60 for an extra bag like I'm going to fit everything for 2 weeks in a tiny carry on for under the seat I don't know when all airlines chose to do this but Ryanair takes the $#*!ing piss with its prices. On top of that just buying a bag will cost you extra for a payment fee, I didn't realise to get a bag from you cheap $#*!s I had to pay more just to pay you, then they make you pay a check in fee ive never heard of anything so $#*!ing stupid, this airline will be out of business in no time if it continues the way it does, anytime someone takes a flight they will most likely be sure to never again. Yes maybe the flights are cheap but in extras it will cost you so much more than just a decent airline that gives you a bag.
Please do yourself a favour and don't use this $#*!ing waste of space the world will be a much better place when the ceo kills himself because the company's gone down.

I was travelling to London Stansted from Malaga with my partner and 9 month son. We checked in which took an age and were left an hour 20 minutes to get to the gate. However, Ryan air shut the doors on us. It took a long time to get through customs and police check the lines were enormous. Ryan air fully knew the lines were incredible long as so many flights were. But they ignored this and wouldn't wait. They blamed the police for slow checking of passports in passport control and told us we had enough time to board. It wasn't just us but 20 other customers flying to London Stansted who missed their flights. Other travellers going to Dublin and Manchester flying with Ryan Air had the same issue missing flights. We were left stranded desperately searching for accommodation with a 9 month crying baby. The customer service was shocking no solution offered and took no responsibility for closing the gate way before the flight was due to take off. Like I said they knew we were coming to the gate and the lines were so long but no consideration of empathy. Also information about boarding of the flight was not displayed on the board it only said go to the gate etc. I am utterly appalled by the service. I will never fly with Ryan air again. The cheap costs are not worth it for the stress they cause. Rude, disrespectful, unkind, unhelpful disgraceful treatment. I hope people can realise how awful and inhumane they are. They just tool no responsibility for the callous act. I am lost for words. Luckily we managed to get on a fight the next day with Easy Jet where everything was quite straightforward. Please I urge people to read this and not ignore.

My daughter had an autistic meltdown on flight and the crew very quickly supported us to move and were very kind thank you so much...a very tired Mom

They made me pay Extra money for my cabin bag saying I needed a priority ticket.first in a life time this extra money in a flight worst company to fly with

Even after booking 'special assistance' we were split up on the plane so that my disabled mother was allocated seating next to complete strangers. My father was 20 rows back! We had to ask people to move. My mum also had to wait on the runway prior to boarding the plane and was asked if she could walk up the steps so that they didn't have to bring the lift. This is despite me being very clear about the 'special assistance' required' when booking the flight.

I complained to customer service after the flight and was brushed off. Basically they said it was my fault for not requesting correct assistance when booking the flight despite email confirmation at the time that I had done this. I have complained again to say this response is simply not good enough and reiterated my particular concerns, namely that:

1.) I booked special assistance online and completed that request as fully as possible - I have the email confirmation - yet this was not acted upon

2.) I confirmed this at the special assistance desk at Stansted when we arrived yet no lift was provided to access the aircraft

3.) Keeping my mother outside waiting on the runway for the lift in the rain was not acceptable!

4.) The separate seating issue was not acceptable and broaches Ryanair's own policy for special assistance

5.) The lack of support, such as a helping hand to take my mother to her seat given all walking aids had been removed, was insensitive and unhelpful

The caused my mum undue stress, had a detrimental effect on her dignity and was very upsetting for us all

I am not hopeful about receiving a satisfactory reply.

After reading all the negative posts about Ryanair I was a bit concerned about flying with this airline. They were the only airline that had decent prices to the destination that I wished to travel to. My booking and flying experience with them was all positive. The web site booking was easy to use. The check-in experience was good, the flight was on time, the aircraft clean, the crew semi friendly. I think the key to flying with Ryanair is that one must read and follow all the instructions carefully when booking, read about their carry-on policy, baggage hold policy, cancellation policy, checking in policy etc. If one takes the time to read all of the information and follows all the directions which are given in plan and simple language there should be no problems. In fact I did have a problem, after clearing customs and going through security, at some point I lost my boarding pass, and after reading all the horror stories about the charge for a new one I became a bit anxious. To have the boarding pass reissued was going to be expensive. At the gate I approached the staff and informed them of what happened. The reply from them was simple, "no problem we will reprint your boarding pass and you will be able to continue with boarding" they were friendly and most helpful. I have no doubt that I will be flying with Ryanair again should the need arise.

Ryanair is cheap flights company, but they can manage to organize cheap flights and also good service in the plain that is really good combination thank you for nice fly.

When you can't check in online for a Ryanair flight and you know you'll be made to pay 100 euro at the airport there and then for the flight you've already paid for

My Bag Fitted and complied with the travel dimensions when Rynair Airport staff asked me to put the bag in the machine to check if the bag fits, the bag fit the second time since insertion, the service man agreed with me, but was rude to me when I tried to explain, he turned his back and did not want to call me any further, and did not want to give me my money back.

Thanks you for the worst ever flight I have ever had the misfortune of taking. On the 29th of April I had a flight booked from london to Prague at 7 o'clock in the evening. We got to the checking area 4 hours before and went to the check-in to ask if we could checkin early. As this was our first time flying with Ryanair we didn't know the booking in policy. I remember clearly the customer service guy saying I need to wait until the desk number was placed on the departure board so we when to get a tea and waited. When the it was time to check in we went to the line and waited our turn like good customers sadly it took over 1 hour to get the the desk (2 hours before departure time) only at this point we were unformed that we should have checked in online and as we didn't we would need to pay a fee of 70 GBP. We had to wait in the customer service line to pay or to complain so we did. At this point we got a little bit upset and disappointed with not being informed when we asked 4 hours before the flight. To put more wait to this insult the customer care man inform us it wasn't £70 in total but £70 per person which came to a total of £210 as there was 3 of us in our family. We had no option but to pay this so called fee even when we had clearly been informed to do something else.

I feel I'm in my rights to ask for a full refund of the £210 and also the full cost of the flight.

As a company you should rethink the way you fine and con your customer at the last minute and also placing pressure on a young family that can't afford to pay for the mistakes of your misleading and untrained staff.

I had a awful experience with Ryanair. My 2 daughters and I were flying from Rome to Dublin on August 6. I am out 150 euros because their website did not allow me to check in online. I tried and tried and tried to check in for over an hour the day before our flight. I logged into my account, selected our flight and then I would click on the check in button and then there would be a blank white page. There was nothing on the page, so after my 4th attempt I thought I must be checked in already. When we got to the airport, we found that not only we were not checked in but I now owed 50 euros per person because of my failure to check in 2 or 12 hours beforehand (we got different information). But I MADE EVERY ATTEMPT TO CHECK IN A FULL 24 HOURS. So the explanation I received as to why I was unable to check in online was because I had yet to enter our profile information. This was a total surprise to me because I know I entered our passenger information and don't remember being asked for more information (i. E. passport number, nationality... etc.) The big question is why was this not explained on the website? Why was I sent to a blank page and not to a page that told me that Ryanair needed more information in order for me to check my daughters and myself in? I seriously tried four times to check in and everything time I got this blank page--so frustrating.

Today we should fly at 15.00 when boarding already should be closed we were still waiting in the que. The povercrew from Ryanair didnt informed the passenger, after some complaints they told us that the flight would atleast be delayed untill 22.00h. The stewards advice us to go to the customerservice desk. Guess what a waitingque from over 2 hours. After joining the que nobody from Ryanair kept us informed. By coincidence a colluegue found out that the delay got canceled from 22.00 to 16.00 we needed to go again through all the security check runned and almost mist the flight. When we were in the airplane it got much worse. We need to wait at least 2 hours in the plane at the grond without acces to Warm meals or alcoholic beverages. They still dont know when we Will take of and threat us like catletransport locked up in the plane without any perspective when we can leave.

Ryanair take your responsibility, many of your customers are pissed of because.of your crappy service and nonproactive staff who dont borther to inform your cashcow customers.
Demanding us to enter the plane and make us wait for at least 2 hours without knowing when the flights Will be approved is un acceptabele. If. You lock us up than atleast supply the possibility to buy warm meals or alcoholical beverages

I had many terrible situation with this $#*!y company. But that was the last drop. We wanted to make a Romantik weekend with my husband.It was very important for us. We see each other very rare. We are Ukrainian and had a very hard times but now we located in Austria. We bought tickets in advance. Booked a flat and bought a tickets to a concert. Our flight is on 15 of July. And on 14 we got massage from Ryanair that our flight is canceled but we can choose another one for free. But they lied. No tickets for free and they haven't got any proposition to solve our issue. For now we can't get money back, we can't return tickets from back home flight, of course we can't get back money from Airbnb ( because it's too late to inform them), and also we can't get back money for concert. Customer service is just telling that's all is not there problem. I never thought that I will see such attitude to a person in Europe. Totally disrespect and terrible service. Not any security for a person. They haven't heard anything about human right. Now the only chance to be heard - is bad requires all over. Hate you Ryanair. Never again Ryanair.

Avoid Ryanair! Low service, long waiting times, very bad refund policy! They only want to take your money! Unwillingness to help! Stay away!

99% they will stuck you in the airport for 3 hours delay,
Not worth ever deal with them,
Shame! BS company f**k you

Their unfortunate "Jab and Go" ad campaign struck a chord. Yet another strike against this morally corrupt company.

I made a promise 2 years ago that I'd never fly with RyanAir again and I intend to keep it.

I booked and paid for 3 sets of flights for myself and 2 family members. Then, I end up needing to go to hospital on the weekend that the flights were happening. The flights wouldn't be for another two months, so I fill out their form that claims to refund in the event of serious illness. My situation was that. I needed this surgery and it was going to be happening. At the time, I had heard that RyanAir are very bad at refunding or giving vouchers if you need to cancel flights, but I thought I'd chance it since the form was there.

The reply I got back was just terrible. I am not exaggerating. The cretin who responded to my email treated me like I was the kid with glasses in a schoolyard full of bullies. "You will not get refunded or a voucher under any circumstances. We never give refunds." She went on to write two full paragraphs that felt like she was belittling me for having the cheek to fill out that form. I felt upset because I was already emotionally vulnerable because I was dreading what was going on in my life. So I send her a reply asking her why she felt the need to be so rude, and she could have just said "sorry, we can't give you a voucher or refund" and leave it at that. Why make someone feel so small.

Instead of answering my question she responds saying "there is no way that you are getting a refund, so there is no point in sending more messages." Seriously, what on Earth?

So I email her back saying that I did not ask again for a refund, I was addressing her rudeness. I said that I would never fly with RyanAir ever again. I know O'Leary says that people say this, then fly with them again. I won't and haven't. It's been a couple of years...

Given the attitude of the woman via email, I would rather fly with Aer Lingus from now on. I've flown with them a few times already and they're honestly much nicer to deal with, and they don't treat their customers like begging scum.

As long as I live I will never EVER fly with Ryanair again. I have tried to contact Ryanair by phone, livechat and email for the past two weeks with no response. I rang customer care THIRTY TIMES this morning before I finally got through and put on hold for one hour. I spent €20 credit in that one hour and topped up an additional €20 while I was waiting. I have tried to change my flights through the Manage My Booking option on the website and app, I have used my iPhone, laptop and three different computers with multiple different browsers such as Firefox, safari and google. I can select the new flights but it won't let me continue to the payment. My friend also tried to make this change on her iPad and had the same problem. I rang customer care and was told it was an additional €200 fee to change our flights over the phone comparing to the €280 it costs to do it on the website (it will not work for me), that's a total of €480 to change our flights over the phone. The customer care agent was an absolute waste of time, she told me it was a problem on my computer and she couldn't do anything even though I tried multiple devices and browsers. I work in an office with a highly sophisticated IT Department, I asked them to try and change my flights for me and they too could not do it or figure out why it wasn't working. I asked to speak to a supervisor or manager and was put on hold for an additional 10minutes. I was then told she did not get authorization to put me through to a manager or supervisor. I am a paying customer of Ryanair and I'm absolutely disgusted my the service they have provided.

It might not be the best customer experience, but it covers a lot of destinations in Europe at the cheapest cost.