Hayley B.

As long as I live I will never EVER fly with Ryanair again. I have tried to contact Ryanair by phone, livechat and email for the past two weeks with no response. I rang customer care THIRTY TIMES this morning before I finally got through and put on hold for one hour. I spent €20 credit in that one hour and topped up an additional €20 while I was waiting. I have tried to change my flights through the Manage My Booking option on the website and app, I have used my iPhone, laptop and three different computers with multiple different browsers such as Firefox, safari and google. I can select the new flights but it won't let me continue to the payment. My friend also tried to make this change on her iPad and had the same problem. I rang customer care and was told it was an additional €200 fee to change our flights over the phone comparing to the €280 it costs to do it on the website (it will not work for me), that's a total of €480 to change our flights over the phone. The customer care agent was an absolute waste of time, she told me it was a problem on my computer and she couldn't do anything even though I tried multiple devices and browsers. I work in an office with a highly sophisticated IT Department, I asked them to try and change my flights for me and they too could not do it or figure out why it wasn't working. I asked to speak to a supervisor or manager and was put on hold for an additional 10minutes. I was then told she did not get authorization to put me through to a manager or supervisor. I am a paying customer of Ryanair and I'm absolutely disgusted my the service they have provided.