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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Michigan
1 review
0 helpful votes
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Rugs
December 1, 2021

I ordered two rugs, at the same time, one was delivered several days after the order however the other did not come until two weeks later. I have both of them now and love them

Date of experience: December 1, 2021
Utah
1 review
0 helpful votes
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Poor Quality, Difficult to Return
December 31, 2021

Shopping for this rug was simple and the pattern was beautiful, but the quality was terrible. The rug was like cardboard, would not flatten out, slid all over because it was so lightweight even with a rug pad. When I tried to return, I discovered I had to pay for returns and for a box to put it in making the cost to return almost the same amount as I paid.

Date of experience: December 1, 2021
New Mexico
1 review
0 helpful votes
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Love my new rug!
December 1, 2021

Great selection and communication regarding delivery. I ordered even though it was on backorder and they delivered sooner.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Washable runnner
December 1, 2021
Updated review

I love the rugs and the prices! The product came on time and is good quality.

Date of experience: December 1, 2021

I love the rugs and the prices!
November 11, 2021
Previous review

I love the rugs and the prices!

Date of experience: November 11, 2021
Massachusetts
1 review
0 helpful votes
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Great, super plush rug
December 1, 2021

I was pleasantly surprised by the plushness of the rug ordered for my baby's room.

Date of experience: December 1, 2021
Virginia
1 review
0 helpful votes
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I am very happy with my purchase
December 1, 2021

Great customer service, fast delivery, big selection. Best cost/value option.

Date of experience: December 1, 2021
California
1 review
0 helpful votes
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Great rug and style
November 30, 2021

Perfect! Modern grey abstract pattern. No smells like other rugs. Came perfectly new and clean.

Date of experience: November 30, 2021
Missouri
1 review
0 helpful votes
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Excellent great quality! I have several rugs and love them all

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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Great rugs, inconsistent delivery
November 30, 2021

Love the rugs that I bought (5 total). One came really fast, but the other 4 took quite a while. The tracking information was not helpful at all. Other than some minor delivery frustration, it's been a good experience!

Date of experience: November 30, 2021
Virginia
1 review
0 helpful votes
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Efficient
November 30, 2021

Entrance carpet and Hallway runner ordered and recieved exactly as promised. Pleased with the quality for the price.

Date of experience: November 30, 2021
Illinois
1 review
0 helpful votes
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Fast and Quality
November 30, 2021

I received exactly what I expected. A beautiful woven rug. It was also delivered incredibly quickly. This is my second time having a wonderful experience.

Date of experience: November 30, 2021
Massachusetts
1 review
0 helpful votes
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Wrong rug sent, delayed service
December 30, 2021
Updated review

The wrong shaped rug was sent in a took several weeks before I received a follow up email pull up email when I tried to contact the company. I will not be in a hurry to use again. Thank you for your follow up.

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2021
Rugs USA C. — Rugs USA Rep
over a year old

HI Jeanne,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Just ordered...
November 10, 2021
Previous review

Just ordered... lets see how it goes

Date of experience: November 10, 2021
Michigan
1 review
0 helpful votes
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Rug
November 30, 2021

The rug is nice, just not what I was anticipating. Will probably not keep it.

Date of experience: November 30, 2021
North Carolina
1 review
0 helpful votes
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Not happy
December 30, 2021

The rug was not a fiery red but more of a coral/red... very cheap looking

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Kay,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Tennessee
1 review
0 helpful votes
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Delivery was so quick!
November 30, 2021
Updated review

Love my rug! The colors are beautiful (just as shown) and the delivery was wayyy quicker than expected. It was here in less than a week and with all the shipping issues going on now, I really thought it would be at least two weeks.

Date of experience: November 30, 2021

The only thing that would make it better was a option...
November 10, 2021
Previous review

The only thing that would make it better was a option to set a price range. Oh, and maybe some mid-priced rugs ($200 range).

Date of experience: November 10, 2021
Michigan
1 review
0 helpful votes
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Great rugs!
November 30, 2021

The rugs that I ordered are amazing -- I especially like the Nuloom runners I ordered. The shipping however took forever, almost 2 weeks to get everything. But, that shipping seems to be a problems for all companies right now.

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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Great rug, as always
November 30, 2021

Fast delivery, great quality rugs!
It's my second rug from rugsusa and if I'l lever buy more rugs - I'll make sure I'll use rugsusa.
Great quality, affordable and so many choices!

Date of experience: November 30, 2021
California
1 review
0 helpful votes
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Perfect Rug
November 29, 2021

It was fast and easy to choose a rug and go along with the ordering process. So many different choices to choose from and such great varieties.

Date of experience: November 29, 2021
Pennsylvania
1 review
0 helpful votes
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Love my rugs
November 29, 2021

I was happy with all of the customer phones provided to get a sense for what the rugs would look like.

Date of experience: November 29, 2021
Illinois
1 review
0 helpful votes
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Living room rugs
November 29, 2021

Good. I bought rugs before from you. Satisfactory.

Date of experience: November 29, 2021