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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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I ordered two rugs, at the same time, one was delivered several days after the order however the other did not come until two weeks later. I have both of them now and love them
Shopping for this rug was simple and the pattern was beautiful, but the quality was terrible. The rug was like cardboard, would not flatten out, slid all over because it was so lightweight even with a rug pad. When I tried to return, I discovered I had to pay for returns and for a box to put it in making the cost to return almost the same amount as I paid.
Great selection and communication regarding delivery. I ordered even though it was on backorder and they delivered sooner.
I love the rugs and the prices! The product came on time and is good quality.
I was pleasantly surprised by the plushness of the rug ordered for my baby's room.
Great customer service, fast delivery, big selection. Best cost/value option.
Perfect! Modern grey abstract pattern. No smells like other rugs. Came perfectly new and clean.
Excellent great quality! I have several rugs and love them all
Love the rugs that I bought (5 total). One came really fast, but the other 4 took quite a while. The tracking information was not helpful at all. Other than some minor delivery frustration, it's been a good experience!
Entrance carpet and Hallway runner ordered and recieved exactly as promised. Pleased with the quality for the price.
I received exactly what I expected. A beautiful woven rug. It was also delivered incredibly quickly. This is my second time having a wonderful experience.
The wrong shaped rug was sent in a took several weeks before I received a follow up email pull up email when I tried to contact the company. I will not be in a hurry to use again. Thank you for your follow up.
Hi Kay,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love my rug! The colors are beautiful (just as shown) and the delivery was wayyy quicker than expected. It was here in less than a week and with all the shipping issues going on now, I really thought it would be at least two weeks.
The only thing that would make it better was a option to set a price range. Oh, and maybe some mid-priced rugs ($200 range).
The rugs that I ordered are amazing -- I especially like the Nuloom runners I ordered. The shipping however took forever, almost 2 weeks to get everything. But, that shipping seems to be a problems for all companies right now.
Fast delivery, great quality rugs!
It's my second rug from rugsusa and if I'l lever buy more rugs - I'll make sure I'll use rugsusa.
Great quality, affordable and so many choices!
It was fast and easy to choose a rug and go along with the ordering process. So many different choices to choose from and such great varieties.
I was happy with all of the customer phones provided to get a sense for what the rugs would look like.
Good. I bought rugs before from you. Satisfactory.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
HI Jeanne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support