Rugs USA

Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.

NEVER BUY FROM

We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.

I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.

Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.

The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.

I'm very unhappy with my purchase because the shipment time took longer than previously told. The rugs were uneven and measurements were off. I purchased the premium padding which is not padded at all and it was bigger then the actual rug so it had to be cut down.

Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again

Easy online shopping experience. Using the filter feature helped find several rug designs and styles faster, according to my specifications. For each rug choice I clicked on, I appreciated seeing multiple pictures of that rug in actual room settings — featuring actual people and actual furniture. Greatly helped me evaluate color, texture, size, etc. Received rug sooner than expected. Actual area rug's colors match online pictures, thank goodness! (Photo accuracy is so important!) Highly recommend. Would definitely buy again!

I emailed to ask about dimensions and was answered within the hour, very helpful! So customer service was great
The product itself though looks used, as if it's been walked on for a year or two already, a little dirty/dusty looking

Well built site. I really appreciate it :) Easy to keep track of previously viewed rugs and does a good job suggesting similar rugs/patterns based on the one I'm currently viewing. Made me feel confident I was getting the right rug for the best price without missing out on something buried deep in the website.

My mat was lost during shipping ( not Rugs USA's fault at all!). I called Customer Support and they shipped a replacement within hours. Great experience overall and I'm very happy with my rug, thanks!

Easy website to select rug from various criteria
The packaging was just plastic wrap so felt a bit less protective of the product.
Product is nice but it's not completely flattened yet after about 3 weeks.

Rugs arrived on time and well packaged. It takes a while for them to lie flat (~2 weeks) but after that they are fine. The quality is decent. Definitely not high end looking. You get what you pay for!

There are so many choices, which is a good and a bad thing. Look lots of searching to find what I wanted. Would be cool to have more ways to search by decor type (farmhouse, etc) or primary vs secondary color or brightness. Overall very happy. Also awesome that you put the thickness into the pics. Thanks!

I loved the rug but it did not look good in my room. I have used this company before and was very satisfied.
I have sent rugs back at about $25 to return which I felt was reasonable. The cost to return this time was more than I expected but in the long run I didn't want to keep a rug i didn't want, So I returned the rug at a higher rate than was charged in the past. I realize rising shipping cost are not entirely the companies fault when cost are going up everywhere. Rugs USA customer service reached out to me to explain the policies and procedures. They were very helpful and willing to show that their customers satisfaction is important to them. I look forward to finding a rug that compliments and makes my room better.

I found what I thought I wanted. Color was pretty dull. Fabric is uneven; thin in spots. After a month and a half it still shows the folds from shipping. Sorry I am so harsh but I have made note not to purchase any more of your rugs.

Good selection of rugs. Found several that I was interested in. Chose the best for me partly based on others reviews. Looks just like a higher end rug I was eating at a popular home furnishings store.

Found my favorites right away, ordered multiple items - some came quickly, some were delayed - not a good experience as I had to reach out and ask about status. Would be nice to get an email if something is not going on as planned.

Easy & fast, but more importantly this rug is so gorgeous! It's even prettier in real life, somehow. We're still working on getting the wrinkles out, but it seems pretty sturdy and with a thick rug mat under it, it's very cushy too.