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Is Rugs USA a scam or a legit company?

asked by Stephen M. on 12/13/19

5 Answers
Scam. Do not order from them they use unethical business practices and fake customer service.
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We received the exact rug we saw online at a better price than other sites. When we had troubles getting wrinkles out, the customer service was prompt and accommodating and fair. We will certainly check there for our next rug.
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It's legit. We're happy with our experience purchasing from them.
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They are a legit company. But their moral code seems to have taken a nose dive in recent years. One of the agents hung up on me when she didn't want to deal with my problem. Literally hung up on me! Unfortune for her, I pay attention to names. I called right back and reported it. Not even sure they cared.
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They will technically send you a rug but don't dare need customer service.
Helpful (0)

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