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Rugs USA Questions & Answers

2,658 reviews
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Here’s what consumers have asked with answers from Rugs USA staff and previous consumers.

3 questions answered
67% answered in 1 day
Question:

Is rugs usa a scam or a legit company?

Answer:

This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.

By Tara T.
See more answers (8)
Question:

What made you choose rugs usa over similar businesses?

Answer:

The better price!. And now, with my experience, the prompt replies and customer service.

By Joyce H.
See more answers (3)
Question:

Hi i received a $15 off code for a review and i am trying to use it to purchase a bigger rug and it is not letting me.

Answer:

You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.

By Linda D.
Question:

Why does it have such a low rating with the better business bureau?

Question:

How do the washable rugs hold up?

Question:

Hi - we received a rug from you all not too long ago. finally moved into new home and opened the rug to find it reeks of a mold/mildew smell. help

Can’t see your question? Ask to get answers from the Rugs USA staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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