Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
The selection and order process was very easy. The rugs arrived very quickly and I am very happy with them.
Delivery took a bit. Rug is lovely. Still having some trouble getting it to lay completely flat. Looks better than before tho. Lost a start due to being shipped folded and making it difficult to get smooth.
I've been shopping for the "right" rug for sometime and the price I found on the rug I purchased was unreal, too good to pass up. Shipping took a while, but the wait was worth it! Its perfect for my space!
Quick and simple and fast. Only needed an outdoor rug, so this was the perfect site. The checkout was quick and easy. The quality of material surprised me and I will definely will buy here again.
Great experience. Rug looked exactly as described.
The quality is not as good as I expected. The tide started to fall apart even though we don't step on it
Unfolded the rug. It was left flat on the floor outstretched for 2 weeks and I never could get it to lay flat. Poor quality! I have ordered other rugs that I was pleased with but not this one.
My original order came quickly but was incorrect as the rug I wanted wasn't supposed to have tassels. I contacted Rugs USA and they were prompt and efficient with my return and sent me the new rug I ordered quickly after. My new rug is beautiful and soft. It is perfect and I LOVE, LOVE it! This style pulls my whole room together giving it a much needed upgrade.
Easy and Fast! Always check here before I look anywhere else.
Glad to find a washable rug that didn't cost an arm and a leg. Pretty patterns, accurate color descriptions.
Rug appearance is great but overall cheap very thin and ripped the first week
Fast and easy shipping. Everything came earlier than expected. Nice quality of rug. Looked exactly as pictured.
When the rug arrived it was the right product it was just very delayed. I was updated when i reached out to customer service and was informed of supply and shipping delays. I was offered a discount for the delay but never received the refund.
Loved all the choices and customer service. Rug arrived earlier than expected and fits perfectly in our home. Would highly recommend.
The rug I ordered was even more beautiful in person and the service was exceptional.
We ordered this rug based on the rugs USA catalogue but upon delivery found out the color was much brighter than we expected. This led us to return the rug. We ordered one rug previously and liked it and kept it.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi David,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support