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Rugs USAReviews 2,677

3.7
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Rugs USA Reviews Summary

Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.

service
482
quality
2,465
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21,741 reviews
Minnesota
1 review
0 helpful votes
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Great selection of rugs.
May 12, 2022

The selection and order process was very easy. The rugs arrived very quickly and I am very happy with them.

Date of experience: May 12, 2022
Washington
1 review
0 helpful votes
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Beautiful rug
May 11, 2022

Delivery took a bit. Rug is lovely. Still having some trouble getting it to lay completely flat. Looks better than before tho. Lost a start due to being shipped folded and making it difficult to get smooth.

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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5stars
May 11, 2022

Perfect! Rug is really pretty just like the photo shown

Date of experience: May 11, 2022
Indiana
1 review
0 helpful votes
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Excellent
May 11, 2022

I've been shopping for the "right" rug for sometime and the price I found on the rug I purchased was unreal, too good to pass up. Shipping took a while, but the wait was worth it! Its perfect for my space!

Date of experience: May 11, 2022
California
2 reviews
0 helpful votes
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Good quality
May 11, 2022
Updated review

Quick and simple and fast. Only needed an outdoor rug, so this was the perfect site. The checkout was quick and easy. The quality of material surprised me and I will definely will buy here again.

Date of experience: May 11, 2022

Quick and simple and fast
March 21, 2022
Previous review

Quick and simple and fast

Date of experience: March 21, 2022
Georgia
1 review
0 helpful votes
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Love my rug. It looks great.
May 11, 2022

Great experience. Rug looked exactly as described.

Date of experience: May 11, 2022
Minnesota
1 review
0 helpful votes
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The quality is poor
May 10, 2022

The quality is not as good as I expected. The tide started to fall apart even though we don't step on it

Date of experience: May 10, 2022
Alabama
1 review
0 helpful votes
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Unfolded the rug. It was left flat on the floor outstretched for 2 weeks and I never could get it to lay flat. Poor quality! I have ordered other rugs that I was pleased with but not this one.

Date of experience: May 10, 2022
Illinois
1 review
0 helpful votes
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My original order came quickly but was incorrect as the rug I wanted wasn't supposed to have tassels. I contacted Rugs USA and they were prompt and efficient with my return and sent me the new rug I ordered quickly after. My new rug is beautiful and soft. It is perfect and I LOVE, LOVE it! This style pulls my whole room together giving it a much needed upgrade.

Date of experience: May 10, 2022
Michigan
1 review
0 helpful votes
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It's my go to for rugs!
May 10, 2022

Easy and Fast! Always check here before I look anywhere else.

Date of experience: May 10, 2022
Washington
1 review
0 helpful votes
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Nice rug!
May 9, 2022

Great price. Curly corners still.
Website easy to search.

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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Good Product
May 9, 2022

Glad to find a washable rug that didn't cost an arm and a leg. Pretty patterns, accurate color descriptions.

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Cowhide
May 9, 2022

Rug appearance is great but overall cheap very thin and ripped the first week

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Awesome rugs
May 9, 2022

Fast and easy shipping. Everything came earlier than expected. Nice quality of rug. Looked exactly as pictured.

Date of experience: May 9, 2022
Georgia
1 review
0 helpful votes
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Good product, late delivery
May 9, 2022

When the rug arrived it was the right product it was just very delayed. I was updated when i reached out to customer service and was informed of supply and shipping delays. I was offered a discount for the delay but never received the refund.

Date of experience: May 9, 2022
Indiana
1 review
0 helpful votes
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Great Product
May 8, 2022

Loved all the choices and customer service. Rug arrived earlier than expected and fits perfectly in our home. Would highly recommend.

Date of experience: May 8, 2022
Georgia
1 review
0 helpful votes
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Beautiful Rug
May 8, 2022

The rug I ordered was even more beautiful in person and the service was exceptional.

Date of experience: May 8, 2022
Massachusetts
1 review
0 helpful votes
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Coloration
June 7, 2022

We ordered this rug based on the rugs USA catalogue but upon delivery found out the color was much brighter than we expected. This led us to return the rug. We ordered one rug previously and liked it and kept it.

Date of experience: May 8, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi David,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Illinois
1 review
0 helpful votes
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The quality of the product is really good, and the rug was exactly as pictured, i had an issue with my order and CS acted on it right away.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Nice rug
May 7, 2022

The rug is nice, but it is actually darker in person.

Date of experience: May 7, 2022