Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
I love the colors of my runner rug. Even after 2 months of use without washing it they still look vibrant
Great website and easy to use. Looking forward to my rug!
Rug arrived quickly and in good condition. Easy tracking my item.
Very simple and the process was so quick, I didn't wait long to receive my rug
Quality of rug leaves a lot to be desired. Ends will not unroll. Rug quality is very inadequate.
This was my first time ordering through rugsUSA and I was honestly SO impressed. Such a quick delivery and AMAZING quality rug. 10/10.
Beautiful rug at a great price. Happy to have found this website!
The pictures made the rug much better looking than the real thing.
Rug is fine, but I ordered the navy blue. The problem is, the backing is White. So when you move the rug "loops", the white shows through. I should have ordered the white or light gray. Or the rug should be manufactured on a dark colored backing. It is really a shame. Nice blue color, but I'm always seeing whit pop thru. Not enough thread / loop count to conceal it.
Hi Kelly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug I ordered is not what I expected from the picture of it.
Hi Denise,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is cute but there's a lot of hard pieces in it. I bought It so my baby didn't have to crawl and play on a hard floor. I ended up having to put it in a different room because the pieces kept hurting his knees. Some of them are sharp.
The rug is perfect. Soft but durable. Can't wait for my little one to be able to play on it!
Very Satisfied cause my wife chose this rug and if looks good where she want to put it.
Thank you for the quick and professional service. The rug is beautiful and I'll enjoy it for years
Our order was delayed, but we overlooked that due to global supply chain issues. However, we got an email that our rug was delivered when it was not. It was a hassle to contact customer service and the email chain was hard to follow. We did eventually get our rug and everything is fine. But I'm not sure it's worth all that trouble.
Hi Caitlyn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers.
I see that the carrier lost this item and incorrectly marked it as delivered to you. We filed a claim with the carrier and sent a new item to you.
I'm happy we were able to get this resolved for you. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Beautiful rug. Arrived quickly. Satisfied with my purchase.
I ordered the rug. I called the very next day to cancel it. The person I spoke to said it would cancelled. No refund and the rug was delivered. There is nothing wrong with the rug I just wanted to go another direction. I ended up buying another rug from another site.
Hi Brittany,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Cancellations for online orders can be requested within 12 hours of placing the order. However, because we may begin processing your order immediately, it may not be possible to cancel existing orders even within 12 hours of placement. We cannot guarantee that cancellations will be successful.
If the item has already been prepared for shipment, the order cannot be cancelled. Unfortunately, it looks like when you called us the morning after placing your order, it had already been prepared for shipment by our warehouse team, so we were unable to cancel it.
This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Really like the see in room feature.
I ordered poufs and the filling is coming out. The stitching is not good and the weave is very low quality. I am disappointed.
Hi Ellen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geneal,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support