Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
From the fast service to the sealed packaging that withstood the rain as it waited for me to arrive home to pull it in the door. You did a wonderful job getting my rug to me.
Placed my order and received it in a very reasonable amount of time. It was neatly wrapped and easy to unroll when placing it on floor
Delivered on time and in gold shape. Loved the quality.of.the rug and design. Also made better as it was on sale!
All items were as described; they arrived in a timely fashion, and look great!
Contact-less delivery. Very easy to bring inside as it was rolled up and protected
Could never remove the wrinkles. Donated it to charity
It was Easy and inexpensive and the rug arrived quickly and in perfect condition.
I like this rug. I've been happy with how it washes easily and lays flat. After washing I give it a good vacuum, otherwise the shag sort of sticks together and flattens. Much better price that a ruggable, and much easy to lay back down after washing.
The rug didn't work well for me but I felt like they bent over backwards to make it right. Thanks for having great costumer service!
My order was perfect came quickly and was exactly what I wanted
It has been three weeks since I ordered my rug. The rug was listed as having two day shipping and being in stock. I have not been able to get any information from customer service on 1.) whether the rug is actually in stock and exist or 2.) when - if ever - I can expect the rug to come. I have been told every day for a week and a half that they are waiting on the warehouse to get back to them for more information which should take 1-3 days. This is one of the most frustrating and ridiculous shopper experiences I've ever had. I'm stunned.
I'd had strong recommendations from friends about this brand but it would appear I've been sold a rug that doesn't exist with zero information from customer service in the three weeks I've been communicating with them.
Do your research and consider shopping elsewhere.
Hi Jon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you have been in contact with our Customer Service Team, and we are working to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug looks exactly like the picture. It is the softest feeling rug. I am so glad I purchased it.
It was not what I expected and the return was a little difficult due that the pad could not be returned with it.
Hi Tanya,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
If you are returning multiple items, please use a separate label for each item in order to prevent delays in your refund. In order to process the return of multiple items, please process each return individually through the Easy Returns portal.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I like the look and style of the rug but it is super thin rug compare to those I purchased from the past buy other manufactures. I can see why you guys encourage to buy a pad too.
Hi Tyler,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It is exactly the right color and size that I needed. I don't think it's going to last as long as I would have liked. The edges are already starting to fray. It hasn't been two months since I purchased it. The rug did have a damp smell when I opened it. Maybe that's why…
The rug arrived way sooner than I expected! On top of that, it looks exactly as pictured and it's very soft. I love it! It's earned a few compliments by friends.
Easy navigation, great tips and features. The product itself was as described. Great quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support