RueLaLaReviews 477

Save your money, time and patience. DON'T ORDER FROM THIS COMPANY. I've never had an issue with an ecommerce business until now and I'm baffled at how bad their customer service is.

Hello!
I'd like to write regarding an issue I experience today. Initially, I did call regarding my expired credits $170 which I had no idea about having. Today, I wanted to place an order and use some of the credits but they were not available. I did call customer service to ask if they are able to reinstate some of the credits.
I explained that I had no idea about these credits and feel bad to loose them. The nice gentleman told me he can give $50 as a credit and I asked if he could do more as I had more credits. I said it is holiday season, cyber week and I asked if supervisor could help and reinstate more credits. I was connected to Jocklyn B., she told me that she is supervisor and she would not reinstate any more credits and instead of giving me $50 credit as initially was given to me, she did lower the amount to only $25. How great was that?!
I told her it's outrageous to do that as I was initially given the $50 credit. She said thats all she can do. So, instead of helping and doing one time curtesy to reinstate more credits, she did lower the amount.
It is absolutely not the way to appreciate the rualala customers!

WORST EXPERIENCE ever in a store. Costumer support is the worst possible. I bought a pair of Tory Burch Sandals from their IG ad (NEVER DO IT) on May,2022. It arrived just 1sandal meaning I can't wear just 1 shoe right? I contacted costumer support in the website right away so they said they can't solve the issue from social media purchase so they created a costumer support ticket to process the issue by email. It was back and for many times from person to person and then they sent an email saying it has passed more than 30 days so they can't refund me so I clarified I have contacted them right away ad the time passed because of them no matter the historic emails. Their costumer support is terrible! Months after trying to call and get my money back they said I am sorry because it's been long time we won't refund you and that's all hang up. I said this is stealing. I can't use one shoe and they practically DON'T CARE AT ALL. They said directly to me " We won't refund you" go to your bank and dispute the charge like 6 months after. It's UNBELIEVABLE. I WILL NEVER BUY IN THIS STORE EVER AND PLEASE DON'T DO IT.

Be careful with this company. I placed an order, received confirmation of the order, and then the next day they cancelled the order "due to pricing on an item being wrong." Most companies honor their mistake, not RueLaLa.

I shop here all the time and have never had anything but great experiences. I have recently had issues signing into the site via the app.

Not only do you need to pay $30 to get unlimited shopping, such an outdated idea, if you don't pay you need to pay $10 each time! The shipping on average takes about 2 weeks. Last time I made a purchase was for a J. McLaughlin sun hat that still wasn't inexpensive and came squished. I returned it and had this outstanding credit for the longest time until I finally found something I liked and still had to pay so much over for taxes, fees and shipping. Won't be shopping here again. Advise all shoppers to look for deals elsewhere.

Accidentally ordered a boots…noticed right away
Contacted customer service right away …they wasn't helpful and sent the 2 size smaller boots to my old address where I told them I don't have access and will not receive
Terrible experience

I returned 5 items, got email that they got it. I got refund for one only. I called and wrote numerous times and got promises that somebody will contact me, but it never happened. I called again and spoke with manager, he said that everything is fine, they received items and he is refunding "Now". He said that iI would get email and refund will be in 3-5 business days. But it did not happened. No email and refund. Hours and hours spend and lost $550. Be careful with returns.

I made a purchase of a YSL optical sunglasses, am a regular customer for how many purchases i made already in the past, but just with this recent purchase that i found out that is defective(feels like a fake one), so after 3 days I requested a return for that reason, and it made really mad and disappointed for they have no intention to refund me, they even said that the item is labeled as "final sale" and too many excuses after that, and mostly their replies are formatted not sincerely expressed. You guys, don't buy from this online store/site again and do not wish to experience the same.

I purchased a silk blouse that didn't work for me (cheap fabric) returned for a refund. I received an email informing me I had a credit on my account for later use. I phoned talked to a patronizing woman, I told her that I didn't authorize a credit on account requested the charge refunded to my card. I since placed another order and when it didn't arrive on time I checked my order on the website and it was canceled. I phone and talked to the same woman she told me something was my card. I used two cards for the purchase of two items. She had no details to offer. I was annoyed that I was not informed by email. She said it for security reasons. I asked to re-sumit the order and there was nothing wrong the cards I used. She said that they didn't take orders over the phone that would have re-order through the website, (what?) So I placed another order with different cards, again went to the website to inquire about my order. It was cancelled again. This woman does not belong in business, she conducts business by retaliation, very immature. I have a credit score of 840, there's nothing wrong with my credit. Stay away from this business. I would've given 0 rating that was an option. How does this woman stay in business!

Stuart weitzman lowland boots it was color transferred O order black boots but it comes yellow discoloration I old used box and I ask costumer service she said oh sorry to hear that send it back that all my time shipping cost and she can't help me just I have to and back if I want money back

I ordered a $1200 bracelet for my mom and when I re dived it the quality was poor so I initiated the return. I printed out their FedEx return label and mailed the item back on 8/19/22 and it was signed for on 8/24/22. After 2 weeks I still didnt have my the funds back on my credit card so I reach out to them and they say it takes 10 business days to process and we are only at 9. So on Day 11 I call them and the nice gentleman looks into it and says that he sees that the vendor received it so he needs to check on it. I call back 3 days later and they say they are still waiting. Then I get an email today saying it won't be refunded because they never received the package. I promptly call and they say the vendor told them the package they received was empty so they can't refund me and I will have to just deal with my card company. No additional help! As though I would send an empty package and expect a refund. And no questioning on their part as to why the vendor only notified them of the supposedly empty package after I had them look into the refund status. I'm not sure how you can avoid this issue but beware.

It's been over a week now and my issue has nor been resolved. They keep giving me the run around. They sent me the wrong item, and when I tried to get my money back, they stopped responding to my messages. Very unprofessional. Will nor buy from again.

I used to buy here regularly and generally pleased. Site has gone downhill, clogged with merchandise. Still believed they sold authentic designer items until last week. Bought a pinko 'leather' belt that was garbage and looked like it made out of polyurethane plastic out of the box. Labels attached made to look like designer label actually said 'fabricated in China' and "100% polyurethane". No response from them yet pinko brand is all over their site still!

I wouldn't buy a PENCIL from you people, your advertisement is so annoying I immediately turn the channel! Get new ad people!

Do not buy from this retailer. They are not authorized distributors of the brand name they sell. My Botega shoes broke, Rue lala refused to replace or repair. Botega also refused because Rue lala is not an approved/ authorized retailer. So if you can afford brand names, buy from the big retailer and not this crap online store. Don't fall for $50 discount.

This company is a joke! Do NOT place an order with them. I ordered over $1500 worth of designer shoes and never received the order- I put them on my PayPal credit account so PayPal credit paid them immediately and they refuse to give a refund for items they never delivered.

This is the first experience of this kind for me... I wanted to check out their site. I couldn't get past their flag asking for my email information. I think that if they wanted a following they would want people to know all about them and what they offered. To DEMAND that I give them my email address before I could visit their site, to me, is an absolute no no. So disrespectful and rude. Good bye Rue la la! Too bad because your ads looked so promising.

They shipped two chairs that I did not order. One was shipped back Fedex and the other was refused at time of delivery.

Bought two pair of theory pants. Sent them both back but only got a refund for one. Been dealing with this for three months.Don't order from them they keep your money and your return.