RueLaLaReviews 477

Last sunday evening, a little after 9 I made an error and clicked on order button instead of the edit button as intended. The edit button, just above the place the order button is so tiny and in gray whereas the place the order button is 200 times the size in Red. I called immediately but they had closed. I next sent them a message telling them I made an error and passed the incorrect button, thinking they would see it as soon as they opened. I called at 9 A. M to confirm and was told the shipment was already in progress and could not be cancelled. Do they have elves working at night? When I think of it, I have had problems with at least 1/2 of the orders placed. It is a great wasteof my time and I now see that others have had the same problems. Enlightening.

Not sure how so many people have had such negative experiences with this company. I've been shopping with Rue La La regularly for about 3 years, averaging about once a week. I've placed several hundred orders spent thousands of dollars here and have never had a true problem a single time. In the off chance that a return is needed, the process is simple, quick. I've opted to receive both store credit and credit account return. Always prompt service. Final Sale items have always been clearly marked. One time I did have an issue with a Final Sale item - the sizing chart displayed on the site did not match the sizing of the actual item. Even though it was a "Final Sale", they quickly offered to accept my return. Another time I purchased a pair of boots that I didn't absolutely love when I received. I had forgotten it was a Final Sale and contacted support to see why I wasn't able to select for return from my online account. The rep explained it was Final Sale, but even this time, they quickly offered to accept my return, even though it was my mistake. I love this company and hope they continue providing the same quality and excellent service that got me hooked to begin with!

I recently purchased a perfume called IVOIRE BALMAIN. I paid $20 for this bottle. Shipping was free... long story short, the code on the label on the bottom of the bottle shows that the perfume was produced in 2012! I sprayed it and now I smell like a old lady:(

I contacted Rue La La conceirge & was told that as an exception I will receive a full refund without having to return the item. Are you kidding me?! That is really insulting being that I paid for a OLD smelling perfume.

Also, there was a MICHELE watch sale where there was a Michele Deco Diamond for $289.99... the retail price was $2,095.00! I purchased it and then they canceled the order after almost 2 weeks. When I called Rue La La customer service, they told me that the company ran short on stock but will honor the price next time it becomes available. They told me I would have to pay for the price at the time the boutique is open, then I will get a refund. Makes me nervous to think I would have to pay probably over $1,000+ and then rely on Rue La La to keep their promise... we shall see. I have not seen the watch come back at all since that last time when I ordered it. I think they canceled the order because of the amount of money I paid for it...

Over the holidays I purchased two pairs of Ugg boots which were delivered as ordered. After a few wearings the side seam of one of the boots began to split. Clearly this is a manufacturing problem and one any store would honor. Upon contacting Rue La La this is NOT their policy. Once delivered they absolve the self of any defects in the product if it has been worn. These boots have possibly been worn 15 times and the defect only became apparent due to usage. The prices seen on this site are also available via Nordstrom, Ugg and others if you have the patience. These other sites honor warranty. I would advise you think carefully prior to purchasing from this site. Their response to me was "sorry" - nothing more.

I recently window shopped on Rue La La and thought I had placed an item to a favorites list only to find out today when I received an alert from my bank that my account was overdrawn by nearly $1k, that in fact, I had placed the item on a list that if the item (which is currently sold out) becomes available they will automatically charge you and ship the item.

After speaking with two Rue La La concierge representatives, I was told that although the watch had not shipped it was packaged and ready to ship and therefore could not be cancelend - it had only been 30 minutes since the order was placed yet they could not or would not do me the courtesy of pullign the package and canceling the order. This practice seems at best predatory and at worse close to fraudulent. At least this sort of thing doesn't happen wtih brick and mortar shopping... At the very least, they should impelment a policy of having to confirm the orders before they automatically charge and ship.

I highly recommend boycotting this site and putting them out of business.

Always double check the retail prices listed on Rue versus other websites because it's not always the case that you are getting the savings they say you are! There's also a ton of Made in China home goods that are terrible quality. As for customer service... I ordered a pair of boots for a Christmas present and they sent me the wrong pair (wrong style, wrong color, same brand, same size). They said they would email me a return label, but I haven't gotten one. They said they would call me in 3-5 business days if the shoe I originally ordered is still in stock. But even if it is in stock, I wouldn't get it in time for Christmas at that point. Then they told me I could go on the site and add myself to the waitlist for the shoe. REALLY? I don't want to be on a waitlist, you charged me for a shoe that I didn't want, I want the shoes I was charged for and ordered! Since it was for Christmas and I didn't have time to sort things out with Rue in time, I ended up giving the boots as a present anyway and luckily my sister liked them. What a disaster though for me to open my order and find the wrong item without any hope of getting the right one. Disappointed with the lack of service/help here, especially for the holidays.

I ordered a set of towels on November 6 and today is 12/16/15 and still no towels for another 7-10 business days.

I have had to call four times (so far) and each time I have been given some type of misinformation and false hope. The first time, I was told because of the mix up (which I took responsibility for the apartment number missing) I would get a shipping refund. Then, I was told 5-7 business days the item should be returned and shipped out (twice). Finally, today I was told, we just got the item back and we will "see if we can reship or just get your money refunded in 7 - 10 business days". I was so angry, I asked for a supervisor and Alex advised I should have checked the address and none of this would be happening.

I have never been treated so condescendingly in the midst of the longest return (since 11/26/15 the item has been on it's way back and finally made it back today).

Save your money or aggravate yourself with poor service.

I bought a Raymond Weil watch from Rue La La in February of 2015, and it needs to be serviced. I called Raymond Weil customer service only to be told that Rue La La is NOT an authorized reseller, and that the warranty will not be honored. I've been in touch with multiple Rue La La employees including Britney and Jennifer but I am just getting a run around.

Update - Dec 23,2015:

I finally received a refund on the watch after multiple e-mails and phone calls to Rue's customer service. Rue's customer service managed to make the things right, but my confidence in the company is non-existent, and I will not buy anything from them in the future.

I just recently purchased a pair of shoes from Rue La La as a birthday gift, and after waiting for over two weeks I received an email informing me that my order was going to be cancelled since the merchandise was no longer available. After contacting customer service, I was offered a very generic apology and absolutely no explanation as to why my merchandise was "no longer available" or why it took them two entire weeks to inform me that they did not actually have the merchandise. Overall, it left a very sour taste in my mouth, and I will refrain from shopping there in the future.

UPDATE** Not long after I wrote this review I was contacted by one of the owners od Rulala who apologized for the bad customer service and provided for a full refund.
I'm placing a four out of five Overall Rating.
Let's call it a six out of ten.
Ultimately, the incident like so many should not have happened. But they did do the right thing... eventually.

It's a manufacturer defect, the bezel setting is perfect but the stone is gone.
The Real Problem is the Rue La La customer Service policy. The ring was like 80 bucks but that's not the point. The point is that the Rue La La solution of refunding 2o bucks to my credit card does not even come close to the cost of replacing stone and fixing the manufacturer defect.
It's little more than a bad business gesture.
If I could give this place less Than a 1... I would.
Just closed our account. We're done here.
Don't shop at Rue La La!