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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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HORRIBLE CUSTOMER SERVICE If something doesn't fit, you have to jump through so many hoops and if you send it back UPS you're paying for it and looking at 200.00 to ship.
STAY AWAY FROM THIS WEBSITE.
Scam, I bought clothes from Rotita and I return. I send back to China, paid 22$. I never got my money back.
They keep telling me to "submit a ticket on our site."
Again. I CANNOT SUBMIT A TICKET ON YOUR SITE. THE ORDER NUMBER IS NOT VALID.
I want to submit a ticket. Give me an order number that works.
This is the WORST company I have ever dealt with.
Dear customer,
I have checked you make the order through the account susan.forte@gmail.com, when you submit the ticket, have you use this account to submit? If not, you can not submit the ticket successfully, pls advise
Yesterday, I posted a review saying I'd heard nothing from Rotita and had no way to contact them. Lo and behold, my order arrived today. That's the good news. Mind you, I'd received no shipping notification, so this was a surprise. I ordered 2 dresses, and they look pretty much like the pictures. HOWEVER, they don't fit at all. Much too small, even though my measurements said L and I ordered XL. The sleeves are so narrow I can barely get my hand through the armhole, much less get my arms in there. The bust is so tight that I can't pull the dress down past my boobs. These dresses would fit you if you wore a size M and also had really skinny arms. I haven't started the return process yet, though I don't hold much hope for success after reading other reviews. Customer Service, are you out there? According to the first and only email, my order number is W1705301129436338, but when I try to enter that in your system, it says it is incorrect.
UPDATE: Rotita replied to this review quickly (thank you) and offered a full refund if I "submit a ticket". I can't of course -- my order number is not recognized by their system. They were the ones who gave it to me in the first place. Again, they told me to check their size charts. Again, I point out that I did that before ordering and that I ordered a LARGER size so that the fit would be loose. Ha! These Asian companies should stick to Asian customers -- the body build is entirely different.
Have a good read of the 5-star reviews folks - they are obviously written by Rotita to counter the genuine bad reviews.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I'm a loyal customer at Rotita.com and I really love shopping in this site. This website is perfect.It is really a well organized website that you can find what you are looking for in short time. Cheap products with a clear product description. They are also one of the fastest company to send out your orders.
Honestly, I would like to say if you place an order from this site you can get what you paid for. I ordered two shirts on this site about one weeks ago and they just came in. I'm so happy with the quality of the shirts for how cheap they were.So I will definitely recommend my friends to shop from here!
The fabric is very comfortable to wear, like the clothes of this site, like each time will buy a lot. Great material and real size. Everything is great for quick shipping.
There are often some preferential prices. I recommend my friends to buy. Product quality is very good, the biggest surprise is the price is very good. It was a good price and I got a compliment. Product quality is very good. I always buy from this site
Clothes style is my favorite, always able to find suitable for their own clothes, will always support the site. Product prices are very good, fast transport speed. You can find a variety of products, so you can always find what you need.
I paid $28 for a "half off" top that looked like knit that well in the photo. I saw no clue that "Rotita" is not a US web site.
What I received was a package from China with only the top, no packing slip or return instructions. It was made out of cheap woven polyester that doesn't drape--really cheap fabric, filled with sharp wrinkles. And there were threads hanging all over, not trimmed at all. And it had a strong chemical stink.
I ran it through my washer and at least the smell left--but the many wrinkles remained. I decided to cut my losses and donate the top. Then I went to Rotita site to try to "review the" "Half Sleeve Lace Panel Black Blouse"... strangely, 40 other people thought this was a great top, which seems impossible, while I couldn't seem to get my review recorded.
I've ordered things from a lot of sites I didn't know and am generally suprised how well things go. This is the worst product quality I've run into - much lower than anything you could find at Walmart or Ross. While they shipped something quickly, it's obvious that trying to return it and get my money back would be unlikely to happen.
Lesson learned: before I order from any site I don't know, search for reviews of the site. It's all right here in the other real reviewers - see "Bogus company" and "Avoid" reviews.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I had some problems returning merchandise, however it was resolved beyond what was necessary, Because I was having problems with the web site, Rotitia not only reimbursed me the full price but also shipping costs.
They do make good on their policy beyond what is expected. I would say they are a sincere company to deal with.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered 3 bathing suits from this website. It took about a month to receive them. When asked about shipping the response was fast so I'll give them that. I am 5'7'' and weight 180lbs. I ordered size Large for all 3 suits. When they finally came a month after ordering the material is so very cheap and you can hear the seams ripping as you try them on. 2 fit ok and will last a few swims but thats about it. One of the suits I couldn't even fit over my head due to the material so I'm stuck with a suit I can't wear. My advise would be to just spend the money elsewhere and get a good quality bathing suit. This store is just throwing crap together to make a buck.
Clothes are very good material, put on very comfortable. Their service is very good. The price is very good; good service; I often order quality and cheap clothes from here.
I often buy products in this; delivery speed is very fast, always in the specified time to receive the goods, very satisfied with the speed of delivery. I absolutely like this product on this site. Great customer service. Fast. Highly recommended.
The product is great and the shipping time is great. I am very grateful to them. If you have some questions in the purchase of products, customer service can be resolved in time, very satisfied with the attitude. I am always satisfied with the service.
I have been ordering and continuing from them there. Your goods arrive very fast We are satisfied with your purchase of the product from you. The first is the quality of the clothes is very good, followed by the delivery speed is very fast, I like everything about the service.
I like the product. This site has very good customer service, high quality and fast delivery. I will try it hard. Good product quality is very fast delivery. And will soon be sent to you.
I like this style of clothes, good quality, fabric is also very good. They are displayed on the catalog image. I ordered two high quality products. Wearing a very elegant, received a lot of praise.
Their merchandise was much smaller than the American sizes listed. Could not contact their service dept. had to go through PayPal. They sent me an American address to return the merchandise. I sent it back before the due date and they refused to reimburse me. They basically stole my money.
Dear customer,
I have checked your order, because you have opened a dispute on paypal before and return the order in the dispute, so we can not refund for u directly
Now, i have applied the refund for u, pls wait about 1-3 working days to get it
Ordered a 2-piece tankini swimsuit on June 1. I received it today, June 17,2017. I wear a medium but ordered a size large. Swimsuit was small, especially the bottoms (boy shorts). They are cut weird, not like shorts at all! Really tight around the butt and legs & cannot wear them! The top barely fit and the length of the top is not as shown in the photo (and I'm short waisted). This seems to be a common complaint from reviewers; clothes differerent as photo and their size chart does not match the actual garment. Clothes run 1-2 sizes too small. The quality of the fabric is not great, average at best. Swimming daily in a chlorinated pool, I don't think it will hold up very well and besides I can't wear the bottoms so it was a wasted purchase. These reviews saying the merchandise is high quality; what a laugh & who writes these? Disappointed, wasted $30 & could have done better at Ross or Walmart. Update: I filed a claim yesterday through PayPal for "item not as described." I was offered a 50% refund from Rotita this morning & I keep the item." I felt this was probably going to be the best I could do so I accepted it. I have upgraded my review to 2 stars. Bottom line, the clothing runs small & I still do not recommend!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.