Joann M.

I recently purchased a car bra "Le Bra" for my 2010 Camry. Within less than 3 months, I noticed 2 uniform rips on the front of the bra. Needless to say, I was not happy as I had owned an identical product for this car and it lasted 5 years. I contacted the customer service dept of Auto Accessories Garage. Even though the period I had to return the item expired, the product itself has a 12 month warranty. AAG offered to file a claim with Le Bra on my behalf and basically handle the entire process. I am very happy! Also, their online chat and phone customer service reps are great. It took them less than a minute to find my order. I highly recommend Auto Accessories Garage!

Not happy with my first purchase at ThredUp and very doubtful I will shop there again. I had an online coupon so it made the purchase very reasonable. But I will need to spend money, more than I would like to wear this coat. None of the "issues" was mentioned in the listing description. Unfortunately 4 of the buttons on the coat (it's a double-breasted J Crew wool coat) are broken in half (in other words 1/2 the buttons are "1/2" buttons.) So will need to replace all the buttons unless I can find this exact button (there are 8 buttons altogether). Since I'm not skilled with a needle & thread, I will need to first buy new buttons and second take the coat somewhere to have the old buttons removed and the new one's sewn on. (Cha-Ching!) Also the coat has a few random hairs and lint on it so will need to be professionally dry-cleaned (Cha-Ching, Cha-Ching!) Could have dealt with the dry cleaning if not for the issue with the buttons! Also, it took nearly 14 days to receive the item which just added to my annoyance with ThredUp! The item can be returned at my expense, but you only have 14 days from purchase to do that. Update: As you can see I received a canned reply from Thred-Up, a generic "I'm sorry." What I would like to know is why does Thred-Up require a buyer to pay for return shipping when it's not their fault? It will cost me approximately what I paid for the item to return it. Do not recommend.

I ordered the Guardian Angel Snowglobe w/engraving & photo. I couldn't be happier. The item looked even nicer in person and is very good quality. I am very pleased by the way it turned out. Shipping speed was okay, not terribly fast or terribly slow. It arrived by the date they said it would. No issues!

Ordered a 2-piece tankini swimsuit on June 1. I received it today, June 17,2017. I wear a medium but ordered a size large. Swimsuit was small, especially the bottoms (boy shorts). They are cut weird, not like shorts at all! Really tight around the butt and legs & cannot wear them! The top barely fit and the length of the top is not as shown in the photo (and I'm short waisted). This seems to be a common complaint from reviewers; clothes differerent as photo and their size chart does not match the actual garment. Clothes run 1-2 sizes too small. The quality of the fabric is not great, average at best. Swimming daily in a chlorinated pool, I don't think it will hold up very well and besides I can't wear the bottoms so it was a wasted purchase. These reviews saying the merchandise is high quality; what a laugh & who writes these? Disappointed, wasted $30 & could have done better at Ross or Walmart. Update: I filed a claim yesterday through PayPal for "item not as described." I was offered a 50% refund from Rotita this morning & I keep the item." I felt this was probably going to be the best I could do so I accepted it. I have upgraded my review to 2 stars. Bottom line, the clothing runs small & I still do not recommend!