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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I wish I read the review of people before ordering, or wish I never ordered. I agree with ppl that this company is a SCAM. No way to find a right customer service contact number. NO way to find help to return items. They made a website to waste your time to go around and around, with no way to return the products. The quality of the products is BAD! I hope this review warns ppl NOT To Buy and Not deceived.
Clothes run VERY SMALL and order site is very difficult to negotiate. Impossible to get a credit for a return. Impossible to communicate with them.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Went through the usual dance with them and finally put a claim through Paypal. After offering less than 1/4 back, I finally asked about the offered 40% return on my money which they offered way back when I wanted to know the return address. Took it fast as they will not abide by any rules. So sorry I did not research the site first. The merchandise is garbage... DO NOT BUY!
Haven't shopped there much over the past few years but will be shopping there a lot more now! Fantastic, high quality merchandise, unbeatable service and strong values! For me they have consistently lived up to their good reputation.
I have shopped for many years at Rotita and I continue to receive excellent service and the merchandise is fantastic. While I don't find the need to return any of my purchases, its comforting to know their isn't a limit on returns. It is by far my favorite place to shop.
I love this store they have the best quality clothes and customer service! I buy clothes that don't fall apart and that stand the test of time. Plus they have a great selection, I almost always find something I want to buy. I'm hooked for Rotita.
At Rotita you can shop with confidence Great Customer Service, easy returns, and refunds, there is always a sale at Rotita, sign up for the sale events and receive addition off. The products are dispatched quickly and packages are packed well.
Visit the store on weekly basis and love their prices. They carry a huge selection of nice items. I've never had any problems with Rotita. Great quality, helpful customer service and reasonably priced items. It you buy once at Rotita, you gotta love it.
I love shopping at Rotita because of the quality and prices on the items they carry. I am always very satisfied with my purchases. Making returns are always very easy I have never had any problems with returns. Recommend it.
I purchase clothing online. I was very happy with my purchase and even got a extra 20% off. The site was easy to navigate to find what I wanted. I would highly recommend. They sometimes have awesome sales, and you get what you were looking for at a good price.
I am never disappointed with the items that I purchase. Great customer service! Always friendly, polite and determined to make sure that I am happy with my purchase. Could not be more happier with customer service provided by Rotita.
I live in a rural area and little access to shopping. I buy clothing and household from Rotita. Love their quality and their deals. Have never had a problem or issue with any order I've placed.It is by far my favorite place to shop.
No answer to my refund for order W**************. Return company received return on6/30. I need this resolved...
Dear customer,
There is time difference, so we can not accept your call on time, pls understanding
And i have tracked your order has been delivered. What is your problem? We will help you to solve and you can also connect our customer service
Thanks
My husband ordered me a bathing suit as a surprise. I had warned him not to buy any apparel from China, but he was duped by the website's Canadian address. It took about 3 weeks to arrive and, of course, it was from China. A size XL, it might fit my size 2 daughter-in-law, but even then, the bust is probably still too small. I tried to return it but their website doesn't recognize their own order number, which prevents me from being able to generate a return ticket or even initiate a customer service contact. What a scam!
Dear Customer,
The reason is that the account you submit the ticket is different from the account you make the order, so when you submit the ticket, the system can not recognize your order number, pls understanding, you can try again
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Believe me when I say I read the reviews and said it can't be that bad! Guess what I just received my whatever you want to call it shirt, dress whatever looked nothing like the picture and I ordered a 2XL they sent me a XL and when I say this would not even fit you if you were a size 4 I am SO DISAPPOINTED I will never order anything from this company merchandise looked amazing and that's as far as it went was the picture.DON'T ORDER ANYTHING read every review they are all the same now I am going to have to try to return it
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I almost ordered from this company, but thankfully didn't. Something seemed fishy about the it. It was clearly not an American company and if you look at the information on shipping and returns a red flag will go up. The merchandise itself is much too inexpensive for the styles being shown on the website. I have come to believe that they are probably cheep knock offs of much more expensive clothing lines. Now that I've opened the site anywhere I go on the internet follows me with liligal ads. The clothing styles are tempting for sure, but this is not a company you want having your credit card information. Read the site entirely and then don't order. You don't want these people having your credit card information.
Stay away. Do not order from this company. Items are no where near as described or even come close to the catalogue picture. The sizing is way off. PayPal no help in getting money back decided against customer and protected retailer. Buyer beware, you will not be happy. Items will take forever to receive and once package arrives you will be totally disappointed with what you receive. DO NOT PURCHASE ITEMS FROM this So called RETAILER.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Shop at your own risk. I ordered two dresses that looked nothing like they were supposed to look. It took a very long time for them to arrive and when they did, no human could have worn them. This is not a legit company. This is the same kind of company that you see selling prom dresses that look nothing like their photos.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Let's talk about liligal.com.
Bathing suits that are cute and inexpensive. All over the web. Be warned that if you ever even look at them online their adds will appear on everything you will do from know on!
I made the mistake of ordering.
WELL. The sizing runs about 4 sizes smaller than you wear. I thought that maybe I should go up a size since things that are ordered online can tend to be smaller. LOL! I should have ordered 4 sizes bigger at least! In order to make a return you have to mail it back to "CHINA"! Seriously. The shipping label that was attached to the DHS package from "CHINA" stated "SAMPLE ONLY - NO COMMERCIAL VALUE". Well, we all know what that is about.
I had to contact them thru PayPal since I could not find any other way to contact them unless of course I wanted to make an order. They actually did respond that they would offer me a 40% refund or of course I could pay the postage to ship it back to CHINA! I said no and escalated it to Paypal for a Chargeback. WHAT A JOKE! Just thought I would share. Be warned...
Paid for swimsuit in April, it's now June and still have not received product, or return email. HEL
Dear customers,
I have checked you choose flat rate shipping. So the shipping is not so fast and i have checked you make the order on May, 14 and the order has been delivered on Jun. 14, have you receive the order now?
If you still not receive the package, pls contact our customer service, thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thanks for your feedback, and we value every customers, so we have checked all information about your review, we will make the improvements
But i have checked your ticket about the return, and our customer service has replied the return progress for u in the ticket, you can check, and we still not receive any respond from you about the return, so this is the misunderstanding between us, you can now check the ticket and reply about the return immediately
Thanks