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I ordered a few items for friend in nursing home Summer 2020... everything got there, decent quality, very good prices.
Months later I noticed I was being charged monthly fee for being in their "club" which I never joined. I called to complain, they said they'd remove me from the club and refund the several months' fees to Paypal.
A month later I called to say their refund didn't register at Paypal. They said to call Paypal who could correct their error. Paypal said they didn't have the refund. I was about to give up, but about 3 months later the refund suddenly appeared in my Paypal account. Conclusion: they're a bit disorganized, but their phone people were polite, and they're apparently honest (if slow).
They do send endless emails about discounts to the email address I gave them, which fortunately I rarely read.
Tip for consumers:
Look for current discount offers.
You may need to be patient.
I paid $28 for a "half off" top that looked like knit that well in the photo. I saw no clue that "Rotita" is not a US web site.
What I received was a package from China with only the top, no packing slip or return instructions. It was made out of cheap woven polyester that doesn't drape--really cheap fabric, filled with sharp wrinkles. And there were threads hanging all over, not trimmed at all. And it had a strong chemical stink.
I ran it through my washer and at least the smell left--but the many wrinkles remained. I decided to cut my losses and donate the top. Then I went to Rotita site to try to "review the" "Half Sleeve Lace Panel Black Blouse"... strangely, 40 other people thought this was a great top, which seems impossible, while I couldn't seem to get my review recorded.
I've ordered things from a lot of sites I didn't know and am generally suprised how well things go. This is the worst product quality I've run into - much lower than anything you could find at Walmart or Ross. While they shipped something quickly, it's obvious that trying to return it and get my money back would be unlikely to happen.
Lesson learned: before I order from any site I don't know, search for reviews of the site. It's all right here in the other real reviewers - see "Bogus company" and "Avoid" reviews.
* Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
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Hello Kathey, we apologize for any inconvenience we may have caused. Your feedback will help us improve our previous performance.